Just wanted to give a massive shout out to Nathan at 99 Bikes Macgregor for his amazing help today, he was a life saver!! 😊
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See what reviewers are saying
Most friendly and approachable staff around. They were so nice and my bike was tuned just before it was handed off to me, great experience. Definitely would recommend to anyone who wants a new shiny r... See more
Company replied
I received great guidance on what product will suit best my bike. Also, the professional expertise plus the staff's kind attention makes the purchase experience so good.
Company replied
1 star for customer service. Went there looking for a NEW bike for work commute and I told the guy I know nothing about bike (I've owned bikes all my life) and he tried to up sell me and pressure me... See more
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Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
579 Kessels Road, 4109, Macgregor, QLD, Australia
- (07) 3038 3293
4.7
Excellent
59 reviews
Hasn’t replied to negative reviews
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Super helpful staff that really know…
Super helpful staff that really know their stuff!
19 September 2021
Great service
Great service. Knowledgeable staff.
Great selection of bikes and accessories
6 September 2021
1 star for customer service.
1 star for customer service.
Went there looking for a NEW bike for work commute and I told the guy I know nothing about bike (I've owned bikes all my life) and he tried to up sell me and pressure me into buying a bike with a known defect/recall issue over and over again then just left the store and have ordered online instead.
10 May 2021
Reply from 99 Bikes - Macgregor
Hi,
I'm so sorry that you have had a bad experience in store. I do apologise for this as we pride ourselves on our customer service and appreciate you letting us know.
I have sent you an email to follow up on this further so keep an eye out for my message.
If you do not receive this please contact us on; help@99bikes.com.au
Excellent service
Excellent service, serious helpful staff, recommend to anyone who is into biking.
1 May 2021
Very helpful team who took the time to…
Very helpful team who took the time to setup the bike, and answer our many questions. Will definitely return and highly recommend.
27 April 2021
Great service
5 April 2021
Five star
Five star. Faster pick up than I expected. Very nice people as staff members. Thanks 99 bikes.
21 March 2021
Arranging stock for pick up was quick
Arranging stock for pick up was quick. Communication was good. However, on the initial phone call a man told me to bring licence and card used to pay online when picking up. When I went in store the next day, the staff didnt even want to look at them and allow me to pick up without checking who I am.
21 February 2021
Reply from 99 Bikes - Macgregor
Hi
Thanks for providing that feedback to us. I apologise that we did not follow through with the appropriate steps and have passed this onto the store Team Leader to ensure that we complete our checks and ensure customer purchase security.
John is absolutely awesome...
John is absolutely awesome.... the best click and collect service over the phone! Highly recommend 99 bikes MacGregor and their staff. Five stars!
5 February 2021
Unprompted review
Have shopped at the MacGregor store…
Have shopped at the MacGregor store half a dozen times in the past few months! ALL staff are fantastic. Straight away checking if you need assistance, then they are friendly and helpful without being pushy in any way!
Everyone I have dealt with including Elliott, Ronan and Tom are terrific and exhibit the same fantastic customer service I expect of my own staff. Well done guys - Keep it up!
3 February 2021
Unprompted review
Amazing store and staff
I have always had a great experience shopping here at this store. This time was no exception. Even know it was close to closing time, I will still looked after and given great advice. I will continue to shop here. Thanks team.
31 January 2021
Unprompted review
Bought a 2021 Merida Scultura 400
Bought a 2021 Merida Scultura 400. John was excellent in explaining the whole of the bike(my first road bike). Including, the minor adjustments to the handle bar to make the ride comfortable. His bike fit is so good I am still riding the same setup.
Sunil
30 January 2021
Big shout out to the team at McGregor QLD
The team at my local 99 bikes at McGregor always go above and beyond to make my experience inclusive and stress free. I always walk away feeling like I have been listened to and pointed in the right direction for what I’m after be it a bike service or equipment. It’s always a pleasant experience be it the service team or sales staff. Special shout out to Chuck for his help, cheerful demeanour and follow up recently.
25 January 2021
Great service
Great service. Benjie at 99 Bikes Macgregor helped with every aspect of our purchase - even the little details... like finding a helmet to ‘match’ my daughter’s bike! 😄 5 star service and products.
22 January 2021
Unprompted review
Doing the basics right.
I looked on line before going into the store. They had what i wanted. The staff in store where friendly and easy to deal with.
7 January 2021
Unprompted review
Amazing service by John
Amazing service by John. His knowledge and advice is great. Would highly recommend him.
29 December 2020
Unprompted review
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