Just picked-up a small item I ordered online and Alex at Ryde branch was very accommodating even apologetic for the very short wait while he was attending to another customer asking something about a... See more
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Just wanted to thank the gentlemen working at the West Ryde location for helping to replace a small lost part and not charging for this spare/leftover part. It was the spring/screw thing that goes in... See more
Company replied
I bought the bike for my son from 99Bikes online less than a month, and his bike makes terrible sound, contacted the closest 99Bike store they said it's our issue not covered by product warranty and a... See more
Went to get my Son's bike serviced at 99Bikes Ryde. Thomas did an amazing job in sorting out all the issues and putting the SMILE back on his face. Phil the "Chief" is a fantastic guy to deal with an... See more
Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
1020 Victoria Road, 2114, Ryde, NSW, Australia
- (02) 8026 0780
4.7
Excellent
88 reviews
Hasn’t replied to negative reviews
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This rating is for the workshop crew.
When I had a basket attached to my new bike, they couldn't help me enough. Thank you!
19 February 2022
Great Customer Service
Shout out to employee Will . I was after a specific tyre for my mountain bike , Will located one for me at another 99 Bikes store and arranged a store transfer of the tyre . Will keep me updated with the transfer and when it arrived at Ryde, contacted me , I came in and picked it up . Very easy process made easier from someone that cared .. Thankyou Will .
27 January 2022
Unprompted review
My husband picked up my order and the…
My husband picked up my order and the helmets were not given to him. So the kids got their bikes but no helmets for Christmas. I then had to go back and pick up the helmets and I was served by a young boy that couldn’t work out if I had paid for them and then told me he couldn’t fit them. As he could touch the kids. I purchase bikes from your company many times over the years and was very disappointed in my experience.
23 January 2022
Reply from 99 Bikes - Ryde
Hey Luigi,
Thanks for the feedback, sorry to hear that you have had a difficult experience with our store.
I have passed this review onto them and we will use it as a learning experience to help improve our customer service skills throughout the branches.
If you have any more feedback or questions please don't hesitate to reach out.
Toby from the Ryde store was kind and…
Toby from the Ryde store was kind and helpful. Great attitude and energy.
10 January 2022
Good experience so far
Order prepared in less than 48 hours from online purchase. Bike is good so far.
25 December 2021
I was really disappointed when I…
I was really disappointed when I received my nieces birthday present bike because 99 Bikes had decided to change the seat of the bike with a substandard replacement and not tell me. And when I finally got through to 99 Bikes Ride the attitude on the phone was not caring. Horrible customer service all the way through. The only person with any service was the lady that delivered the bike.
I want to give zero except that the delivery person had the decency to tell me what had happened and why. As a delivery person, she gets 5 stars.
99 Bikes Ryde, either pick up the phone and call the customer or pick up the phone when it rings. I couldn't even leave a message.
22 November 2021
I was poorly attended by a person who…
I was poorly attended by a person who was rushing to go out for lunch. This is absolutely unacceptable from a client point of view, as we need accurate guidance to make correct purchasing decisions. Attendants must respect client's decision-making times and support them, especially when that comes to more expensive products as it was the case.
22 October 2021
Great service
21 October 2021
Put my sons bike in for a service
Put my sons bike in for a service, thinking it would be ready, either the same day, or the next. It was a week later that I called in to see what had happened to the bike, only to find out that the service hadn’t even started. Totally unacceptable, so I took it to another bike shop to get serviced!
20 October 2021
Reply from 99 Bikes - Ryde
Hi Danny,
I am so sorry to hear about your experience. I know our stores have been extremely busy at the moment, but we of course want to make sure you are looked after and happy with the service that you are having from us. I have sent you an email so that we can make this into a more positive experience. If for some reason you do not receive this please let me know.
Ordered and paid for online and…
Ordered and paid for online and collected from store Covid collection point. Very smooth process altogether. Thanks
7 October 2021
Great service as always.
5 October 2021
Products were great
Products were great, waiting time was extended due to covid, fair call, however customer service was lacking, not kept up to date at all. I had to chase up all my orders, no one was accountable, no explanations or apologies either.
29 September 2021
Reply from 99 Bikes - Ryde
Hi Georgina,
I am very sorry about the delay and lack of communication, It is certainly not the standard we have within our stores.
I will reach out to the store to see if I can find out why this had occurred.
Please reach out to us at help@99bikes.com.au if there is anything we can do to assist.
Excellent advice + great service!
28 September 2021
Excellent customer service…
Excellent customer service experience!!!
Very satisfied what I received that day.
It’s my favourite place for bike life.
22 September 2021
All round great experience.
20 September 2021
Friendly LBS
The guys in the Ryde store I find are friendly and always helpful, even if they are busy. Good to have a proper LBS in Ryde. The pricing for parts is slightly higher than buying online, but is competitive enough. Good specials.
7 September 2021
Bought the Pedal Raptor for my son
Bought the Pedal Raptor for my son, he absolutely loves it. Awesome bike and equally awesome people at 99 Bike Ryde.
7 September 2021
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