99home.co.uk Reviews 

1,795
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 292 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their friendly, patient, and helpful attitudes, often going above and beyond. People frequently commend the excellent customer service and proactive approach, noting the team's responsiveness and efficiency in handling queries and processes. The overall experience is often described as positive, with many appreciating the ease and clarity of the process. However, some people mentioned issues with communication, describing it as slow and noting that their questions were not always addressed. Conversely, a small portion of people felt that the company displayed unprofessional conduct, with reports of issues not being handled properly, a lack of support, and dismissive responses to concerns.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, proactive, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, efficiency, and... See more

Response time

Customers consistently note positive experiences with response times, with many praising quick replies to... See more

User experience

Users describe positive interactions with the user experience, with many finding the service proactive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Huge thanks to Craig at 99homes.co.uk for his exceptional service. He truly went above and beyond to ensure everything was handled correctly, showing a level of dedication that is rare in the industry... See more

Company replied

Rated 5 out of 5 stars

Amit and his team were amazing from sign up to sale of the house! He went above and beyond - accommodation of our listing request even on Boxing day to go live - now that is service! The produ... See more

Rated 5 out of 5 stars

99 homes have been what I can only describe as perfect landlords. Craig is always prompt in responding and resolves any issues quickly. We become aware of some damp in the property, and from the first... See more

Company replied

Rated 5 out of 5 stars

★★★★★ Excellent service that stands out from the rest I’ve used several estate agents over the years, including Connell's, so when I found 99 Homes online I was a bit hesitant to try another. But... See more


Company details

  1. #16 of 31 best companies in Estate Agents
  2. #20 of 51 best companies in Property management company
  3. #24 of 48 best companies in Estate Agent
  4. #11 of 27 best companies in Property Rental Agency

Written by the company

We at 99home.co.uk, an online and hybrid estate agent take pride in offering the most competitive pricing packages to sell or let your property. Starting from just £49 for letting service and £99 for sell services, we offer three different packages, tailored to suit your specific needs. Your property is listed on all major online real estate portals like Rightmove, Zoopla. Our team of real estate sales professionals is readily available at your service and provides you with all the necessary support.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,795)

274 reviews in the last 12 months

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Rated 5 out of 5 stars

My experience with Amit Patel of 99Home.com

I discovered 99Homes on Google when I chose to avoid high-street agents and their exorbitant fees for selling my property.
Then I met 99Home salesperson Amit, who carefully explained the benefits of the procedure before and during the sale of my home.
Mr Patel is excellent at dealing with demanding clients, such as myself.
The ongoing care is excellent, such as checking on my development via WhatsApp chats. Amid is really helpful and knowledgeable about property as well marketing and conveyance difficulties.

In a few words:
I highly recommend him and suggest you ask for Amit, for your property sale..
⭐️⭐️⭐️⭐️⭐️

17 September 2025
Unprompted review
Rated 5 out of 5 stars

High Street Package is the best option

I did some research before choosing 99Home to sell my late mother’s property. So glad I did. Due to work commitments, the option of having the full high street package has really paid off. Many thanks to Amit Patel who sold the property in no time at all, and his colleagues who have supported me through the process. Their support in making sure things are going smoothly makes all the difference. Thank you so much!

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Recommendation for Vivek

My enquiry was dealt with by Vivek. He was most helpful and guided me through the process to set up an account to sell my flat. He was very patient and I strongly recommend him as an excellent representative of your company.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

I recently carried out plumbing work…

I recently carried out plumbing work for 99 Homes, and it was an excellent experience from start to finish. They are very decent, well-mannered, and highly professional people to work with. Communication was smooth, everything was clearly explained, and payment was made on time without any issues.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Komal was very knowledgable and…

Komal was very knowledgable and communicative helping to advise and arrange the appropriate gas and fire safety checks for my rental property. I would recommend komal and 99 homes for all your property and rental needs

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you , Anil Sharma. All my Qs were answered by Anil and advice on the way forward. Many thanks.

11 November 2025
Rated 5 out of 5 stars

Very good experience

I’ve had a great experience working with 99homes as a landlord. The team was always helpful, polite, and responsive whenever I needed information or updates. The listing process was quick and simple, and everything felt transparent and professional. I genuinely appreciated the communication and support throughout. I would happily recommend 99homes to others and would use their services again.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service,highly recommendsd

Vivek and Harish at 99Home have been amazing. I have a few properties with 99 homes, and they always excel in customer care. Dealing with Vivek has consolidated my faith in this company. Highly recommended.

14 November 2025
Unprompted review
Rated 1 out of 5 stars

NO FIT FOR PURPOSE

Property ID 15861 (I inserted my ID so you cant say I'm not in your database. This is a genuine review)
I chose this company becase of its positive reviews.
How wrong I was ! Big mistake! Huge mistake!. It is beyond me where these 5 stars comes from, in my opinion they all must be fake as my experience with this company has been dreadful to say the least. How can there be such contrasting experiences! Initially I got their free package just to know how it works. Immediately after, I was bombarded with telephone calls to sell me a higher price package which they assured me it would put me in a better position as it would be advertised in Rightmove, Zoopla, On the Market with an express listing service. After I paid the £110 it went absolutely silent. My emails were ignored and when they finally responded they asked for documents I already submitted and then my property land registration. They did everything to prolong it and it was very obvious they were dragging their feet to list it. After so much insistence from my side and more emails and stress it was finally advertised after 3 days. I can certainly say that if I had not send them emails I would still be waiting for the listing to be advertise as they have not interest at all and their communication and customer service is below zero. It has been 3 days since then and have not received any enquires. I wrote an email asking for a complete refund and just now, I received 2 text messages notifying that I received two enquires but when I checked my dashboard to reply to the enquires it is empty without any request. Are they acting in favour or against landlords because at the way I look at this they are acting against landlords interests at sabotaging all chances of landlords contacting prospect tenants. I request to open a formal complain before I take this case to the Property Ombudsman and to report it to trading standards and their respective regulators. I don't really care about they boasting their "excellent" score it just doesn't resonate with my experience and I would really like that the regulators fully investigate their actions.

14 November 2025
Unprompted review

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