A1 Remote Diagnostics  Reviews 

123
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company, highlighting the brilliant and reliable service provided from start to finish. Customers frequently praise the staff and technicians for being extremely helpful, professional, and always willing to go above and beyond to solve difficult automotive programming, coding, and diagnostic challenges. Though some customers noted initial technical hurdles or connection issues during remote sessions, the expert team quickly resolved them with great patience and care. Reviewers consistently emphasize that remarkably fast response times, clear communication, and dependable remote support make this an invaluable and time-saving tool for modern workshops.

What people talk about most

Service

Consumers find service to be exceptionally satisfying, frequently highlighting the prompt, reliable, and... See more

Staff

Customers expressed absolute satisfaction with the staff, consistently highlighting their exceptional... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting staff who are extremely... See more

Response time

Clients share positive opinions on response time, frequently highlighting that the team is always fast and... See more

User experience

Reviewers highlight great satisfaction with the user experience, noting it is a very good and quick service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ 5 Stars — Excellent Service and Real Pride in Their Work I’ve been really impressed with A1 Diagnostic. The team clearly takes great pride in what they do — every job is handled with car... See more

Rated 5 out of 5 stars

Excellent service. Very willing to help. No hidden costs all the costs were made clear upfront. Last job Lewis completed for us a vw Passat for used instrument cluster. We had slight difficulty with... See more

Rated 5 out of 5 stars

Purchased this tool a few months ago and I don’t know how we managed without it! The team at A1 remote have exceeded all expectations, everything we’ve needed, they have delivered. Great service fro... See more

Rated 5 out of 5 stars

All the team at A1 Diagnostics do a great job always go above and beyond to get the job done. Lewis has got us out the s##t on more then one occasion. using remote Diagnostic saves us time and money a... See more


Company details

  1. Automotive Repair Equipment Wholesaler

Written by the company

A1 Remote Diagnostics is a service provider to Garage's, Bodyshops, Windscreen Companies, and ADAS Calibration Companies. We supply and operate our unique A1 Remote Diagnostics interface to allow our customers to perform jobs like ADAS calibrations, module programming, and fault finding. We have an extensive knowledge of ADAS and the accident repair industry, having working in this sector for many years with our sister company, A1 ADAS Solutions Ltd.


Contact info

4.9

Excellent

TrustScore 5 out of 5

123 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(123)

111 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

We use a1 weekly for coding new modules, headlamps, keys etc Very good service and quick, never have any problems.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Quality company

I have used A1 remote diagnostics a few times and they are brilliant. Also helpful, friendly and efficient. I can't praise them enough

14 July 2026
Unprompted review
Rated 5 out of 5 stars

the best in the business

Can i have 6 stars please, 5 just wont do it!

these guys are the absolute best in the business, very pleasant to deal with and ive never seen such professionalism from ALL team members, i use them daily and they go above and beyond when required. there is no one better trust me when i say that, using these guys is a must for modern day workshops

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Diagnostic Guru’s!

Lewis the legend! Had so many instances where I was stumped after hours of diagnosing but hitting roadblocks. Lewis connected up and within the hour, not only found the problem, but managed to fix it whilst not even physically being here! You’re missing out if you’re not using these guys already. Cheers guys for getting me out of sticky situations!

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Provided an excellent service

Provided an excellent, fast & reliable assistance to us via the Autel remote expert . Were able to download a software update to the vehicle that would normally require us sending the vehicle to a main dealership.
Would highly recommend.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Absolute legends

Absolute legends! Successfully recovered our Vito after a failed software update caused the vehicle to have a massive fit. Few hours and all is well.
Thanks very much guys!

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful and very good…

Very helpful and very good communication- sorted one remotely for us late yesterday and another first thing this morning. Can’t recommend them enough

26 June 2026
Unprompted review

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