Aardvark Travel  Reviews 

148
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I have used Richard’s services twice and will definitely recommend, this is now my go to service for airport shuttle. Very smooth service, comfortable vehicles, friendly drivers, top notch service all... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Richard and Aardvark Travel. We’ve never used a taxi for family airport runs before, normally driving ourselves. But we fancied time off! It was so smooth, from the initia... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Polite and helpful. Picked up and dropped of on time at the airport. Good value for money. Takes the stress out of travelling. Baby seat was stored until our return. Will use again... See more

Company replied

Rated 5 out of 5 stars

Excellent service! We have used Aardvark travel for the second year running to take us to the airport (return) We cannot fault them. The driver has always been on time & very professional. I would rec... See more

Company replied

Company details

  1. Taxi service

Written by the company

We are an Independent company providing Colchester and the surrounding areas with affordable and reliable Airport Transfers. Need transport, up to 8 seats Colchester based Airports Seaports Holiday Travel Stag / Hen / Parties Special Occassion - Weddings Etc Contract Work Long Distance travel Payment by Credit/debit card or paypal accepted


Contact info

4.9

Excellent

TrustScore 5 out of 5

148 reviews

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4.9

All reviews

(148)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing Airport Service

Aardvark Travel are professional & friendly. They have provided us with multiple transfers & were so flexible & helpful when we had a delay on our return!! I would highly recommend Aardvark Travel especially for family holidays. Great service everytime.

21 June 2025
Unprompted review
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Reply from Aardvark Travel

Many thanks 💜

Rated 5 out of 5 stars

Andy took us to Brighton for a little…

Andy took us to Brighton for a little break and picked us up again a few days later. It was such a stress free journey. I got texts the day before to name the driver and state the time. It took all the stress out of the journey and made the holiday amazing. We will be using Aardvark again and I would recommend it to anyone.

7 May 2025
Unprompted review
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Reply from Aardvark Travel

Many thanks 💜

Rated 4 out of 5 stars

Booked taxi from Stansted

Booked taxi from Stansted. Driver wasn’t there when we came through so called and he drove in 5 mins later. He was surprised we had 3 hold pieces of luggage even though I had specified this when booking. We therefore had to put one case in the back between us. He was a chatty/friendly driver and we all got home safely.

13 May 2025
Unprompted review
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Reply from Aardvark Travel

Thanks. Not sure if a breakdown in communication but the pick up point at stansted is a drive through which only allows us 15 mins stop for £7. Thats why we tell you to call when you are through and we drive up to meet you. As for the luggage issue it was on the booking which was sent to the driver.

Rated 3 out of 5 stars

This was the second time I have used…

This was the second time I have used this service. I had an early flight from Heathrow and taxi booked at 4.45am. At 4.50am no sign of taxi I called Richard. He answered promptly but didn’t know where my driver was. He called back to say he had found a replacement driver but he could not get to me for at least 30 minutes. The replacement driver Sergio did a magnificent job of trying to work his way as quickly as possible through the traffic on the M25 and I arrived at the terminal 45 minutes before my internal flight to Scotland and made it through security with a minute to spare. I later found my original driver Greg had overslept. Overall a very stressful start to the trip however in fairness Richard did his best to rectify an unfortunate situation.

12 May 2025
Unprompted review
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Reply from Aardvark Travel

Thanks Mike. I do appreciate the honest feedback despite it not being the sort we want but all said thats exactly what happened. I hold my hand up and apologise for the situation. Im just so glad Sergio was able to get you there in time and you made your flight. I was very stressed out for you too as I take things that go wrong personally and will always do everything I can to put things right. Hopefully we'll see you again next time.

Rated 5 out of 5 stars

Seamless service from booking through…

Seamless service from booking through to pick up from stansted. Helpful and friendly even though it was early hours of the morning and plane was 45 minutes late arriving. Thank you Richard and driver, john. Have already booked for my next trip.

25 May 2025
Unprompted review
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Reply from Aardvark Travel

Many thanks 💜

Rated 5 out of 5 stars

Recommended Service

Richard arrived on time and offered a great service, helping my aged parents in and out of the vehicle, a nice touch. Recommended!

31 May 2025
Unprompted review
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Reply from Aardvark Travel

Many thanks 💜

Rated 5 out of 5 stars

Heathrow trip

Richard took us to Heathrow back in April and everything was seamless. He honestly made the start to our 14hr journey comfortable and stress free. I couldn’t recommend him enough, his service is 10/10. From our initial point of contact Richard was very helpful and organised to a T. He also kept in contact prior to us flying confirming our flight and taxi details, incase there were any changes. The same applied a day before our return flight and the pickup was brilliant. Will definitely be using Aardvark Travel again!!

4 April 2025
Unprompted review
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Reply from Aardvark Travel

Many thanks 😊

Rated 5 out of 5 stars

Heathrow trip

Went to Heathrow last month, Richard was great and very helpful. Nothing was too much trouble. Would definitely recommend and will be using them in the future.

10 April 2025
Unprompted review
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Reply from Aardvark Travel

Many thanks 💜

Rated 5 out of 5 stars

WOW WOW WOW thank you so much Richard…

WOW WOW WOW thank you so much Richard for the amazing service you have delivered to our family to and from the airport from the time I booked the communication has been absolutely outstanding I can’t recommend this company enough thank you so much for taking the stress of traveling to and from the airport off our minds thank you from the bottom of our hearts and keep up the fantastic work 🥰

1 April 2025
Unprompted review
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Reply from Aardvark Travel

Many thanks 💜

Rated 5 out of 5 stars

Richard was great turned up exactly on…

Richard was great turned up exactly on time to pick us up from our home to airport and took the quickest route , also fantastic on way back as we was having trouble with suitcases taking ages !! But not a problem at all ! We was given bottles of water for journey also I would highly recommend and will definitely be using him again !!

22 February 2025
Unprompted review
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Reply from Aardvark Travel

Many thanks 💜

Rated 5 out of 5 stars

Highly recommended

We have used this company a few times and highly recommend them. Communication is excellent. More recently our flight was cancelled from Iceland because of the fire at Heathrow and so was re scheduled for the next day without much notice
Aardvark travel was, at short notice able to provide another driver to collect us at the new day/time at very short notice
Drivers are always on time and courteous

22 March 2025
Unprompted review
Rated 5 out of 5 stars

Great airport service

Have used them for several airport journeys and find them competitive, friendly and helpful. During 5e event Heathrow failure at short notice they diverted a driver from a Gatwick run to pick us up. Would throughly recommend them.

21 March 2025
Unprompted review
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Reply from Aardvark Travel

Many thanks 💜

Rated 5 out of 5 stars

Great Service

Richard and his team are always reliable, polite, helpful and courteous..our first choice for our airport transfer

10 January 2025
Unprompted review
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Reply from Aardvark Travel

Many thanks 💜

Rated 5 out of 5 stars

5 star service from start to finish

5 star service from start to finish. Picked up on time by Andy, polite and very friendly, super journey to airport hotel. Homeward pick up by Richard , again no problems,on time ,friendly ,super service both ways. Highly recommend this company for hassle free travel. Thanks will definitely see you next time. B and k.

12 December 2024
Unprompted review
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Reply from Aardvark Travel

Many thanks 💜

Rated 5 out of 5 stars

Aardvark Travel - Superb Service

Aardvark Travel are our automatic go to for our travel to and from UK airports when we go abroad on holiday. They are easy to book, are great value for money and the drivers are always on time and are very helpful and friendly too.

11 December 2024
Unprompted review
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Reply from Aardvark Travel

Many thanks 💜

Rated 5 out of 5 stars

Cannot praise the team enough

Cannot praise the team enough. Prompt and professional service you can guarantee on. Kept communication right up to the day of pickup and on the return. Both drivers were professional and polite. Even on the late pickup driver supplied a both of water and even offered to stop so I could grab a bite if needed. Have used the team number of times and would still be first choice for any trip.

1 November 2024
Unprompted review
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Reply from Aardvark Travel

Many thanks 💜

Rated 5 out of 5 stars

Above and beyond

Have used Aardvark several times for transfers from Colchester to/from Stansted and Gatwick. Drivers have always been reliable, punctual and friendly. On a previous occasion traffic was horrendous due to the A12 being closed by a protester on a bridge shortly before we were due to be picked up. Richard went above and beyond by arranging for another driver to pick us up after a drop-off and get us home by an alternative route. Highly recommended and we will certainly use them again.

1 October 2024
Unprompted review
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Reply from Aardvark Travel

Many thanks 💜

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