5 stars for the delivery driver Chris, he was great. Arrived on time, friendly and communicated well before arrival. He got the sofa into the house easily before I had to shoot off to work. We are g... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great sofas at competitive price. Company were in touch quickly too confirm order etc Although items were stated in stock online they were awaiting delivery, therefore this delayed receiving our o... See more
The sofa and chair I purchased are very comfortable. Definitely good value for money. If I had one suggestion that would improve the service it would be that the company kept in touch with you after... See more
Sofa arrived very quickly especially before Christmas. Its ok and will do as a sofa for my first house but the quality isn't amazing and it's harder than I expected, I don't expect it to last as long... See more
Company details
- #91 of 112 best companies in Living room shop
- #294 of 397 best companies in Home Furniture Shop
Written by the company
We know a thing or two about sofas. That's because we've been making high quality, comfy and stylish sofas for over 10 years. Those years of experince and expertise mean that today we're proud to bring you the huge range of sofas along with unbeatable quality, and service that's second to none.
Contact info
Unit 4 Norbury Court, 7 Welcomb Street, M11 2NB, Manchester, United Kingdom
- 0800 368 9673
- admin@abakusdirect.co.uk
- abakusdirect.co.uk
4.4
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Driver drove off with half of my sofa I…
Driver drove off with half of my sofa I had to chase him down the street where I then tripped and fell over
26 January 2026
Reply from Abakus Direct
Dear Lewis,
I am very sorry to hear about your experience with Furdeco.
It is completely unacceptable that the driver drove off with half of your sofa and that you had to chase the vehicle, resulting in you falling. Please accept our sincere apologies for the distress and inconvenience this has caused.
We are urgently raising this with Furdeco to investigate. Please let us know if you are okay and whether everything has now been delivered safely.
Kind regards,
Abakus Direct
Lovely sofa
Lovely sofa, really easy to assemble.
Quick delivery with updates on times.
5 February 2026
Sent wrong sofa had to wait about 10day…
Sent wrong sofa had to wait about 10day for them to replace it with the correct 1 the delivery driver is on hes own and asks for help very poor service
19 January 2026
Reply from Abakus Direct
Dear Lewis,
I am very sorry to hear about your experience with Furdeco.
It is completely unacceptable that the driver drove off with half of your sofa and that you had to chase the vehicle, resulting in you falling. Please accept our sincere apologies for the distress and inconvenience this has caused.
We are urgently raising this with Furdeco to investigate. Please let us know if you are okay and whether everything has now been delivered safely.
Kind regards,
Abakus Direct
Delivery was good and came when…
Delivery was good and came when expected. Driver very polite
14 February 2026
Unprompted review
Didn’t really hear much from them after…
Didn’t really hear much from them after placing the order which was slightly concerning. Had to contact them a couple of times as had no idea when delivery was going to be. Delivery was arranged with a courier who got in contact and was very informative once they had the product. Overall took 3 and a bit weeks from order date to delivery date.
16 January 2026
Chris
Chris, our delivery driver was very pleasant and helpful. On time. Great service. Sofa is a lovely colour. Very happy
12 February 2026
Unprompted review
Excellent service and delivery of goods
The service was very quick and efficient. Ordered sofa on Sunday, received email on Monday with a delivery date for Wednesday! Very friendly delivery driver who rang and kept me updated with the estimated delivery time! Sofa was delivered and is very good quality and value for money. Definitely recommend! And would use this company again!
11 February 2026
Unprompted review
Chris was great help and was really…
Chris was great help and was really quick with delivery!
10 February 2026
Unprompted review
Good value for money
Good value for money! Nice and comfy sofa. Took a little longer than expected but communications were good!
11 January 2026
Loved the sofa
Loved the sofa , colour and size everything it’s comfortable , the delivery by Chris, he made sure the bring it safe in on 2nd floor.
6 February 2026
Unprompted review
The service was quick and efficient
The service was quick and efficient. I placed order expecting the delivery to be approx 10 day after. Received email 3 days late offering a deliver within 2 day and was given a time slot of 2 hours. On day of delivery I could track order to estimated delivery time. Was called 30 mins before they arrived to confirm delivery time. They turned up as advised and delivery person very nice and friendly
5 February 2026
Unprompted review
The sofa come damage and when I contact…
The sofa come damage and when I contact them they didn’t return or give me a compensation . They didn’t reply
5 February 2025
Reply from Abakus Direct
Dear Fatma,
I’m very sorry to hear that your sofa arrived damaged and that you haven’t received a response.
Thank you for bringing this to our attention. We will look into this matter as a priority and investigate what has happened.
In the meantime, please could you send us photos of the damage and confirm your order details so we can assist you as quickly as possible?
Kind regards,
Abakus Direct
Great customer service
Great customer service, delivered on time, was able to track the driver, called 30 mins before delivery
20 January 2026
Thank you!
Very happy with my sofa! Very comfy, wasn’t sure it would fit in the room, but thankful it does! It was handled with care and looks even better than the pictures.
17 January 2026
Great communication with the delivery.
31 January 2026
Unprompted review
On time very friendly and efficient…
On time very friendly and efficient delivery exactly where we asked for it and very polite and respectful of our property.
31 January 2026
Unprompted review
Great sofas I’ve ordered twice from…
Great sofas I’ve ordered twice from Abakus , from ordering to delivery everything is spot on , I will certainly recommend to anyone . Delivery courier was polite, friendly and respectful.Well done Abakus !
2 January 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.