Abakus Direct Reviews 3,503

Ordered a corner sofa on the 21st March and had confirmation it would be delivered within 7 working days.
Had no updates so called them on Monday 30th March only to be told it has been delayed.
Still have not received any update in writing to confirm there is a delay and no apology either. Still waiting. Not great customer service or feedback so far.
Hopefully will get the sofa before Christmas 2026 😳 and can only pray that it is worth the wait.

Ordered a corner sofa, was a little dubious but trusted the reviews. Date has come and gone for delivery and no contact from anyone. I called the company direct and spoke to customer service, who were very abrupt with me when asking about the date of delivery. I am still waiting a week on and still no contact from the company about what is going on. So far I am very disappointed in the overall service.

I ordered for my Daughter via Debenhams an Abakus Direct large jumbo cord sofa and I am
totally disappointed and embarrassed, its flimsy not as high up as it looks and it’s just wood and thin material. I purchased it for my Daughter because other suppliers were 5 weeks wait but wish I had waited. Thought it was just a case of clipping on the three pieces because a corner unit but we have to drill the attachments on ourselves on the middle part of the sofa. Not good when this should be ready to clip together for £745 I am totally disappointed and wish I could get a new one out of embarrassment. Never again!
Now it’s all be assembled and packaging taken off there is a massive tear in the bottom of the small corner piece, it really is a shambles and not worth the money.

Ordered a sofa and it is exactly what i was looking for very happy with my purchase

Brilliant experience from start to finish. The whole process was seamless, with everything moving much faster than expected. Communication was clear throughout, and the delivery arrived right on schedule without any delays.

The delivery driver was outstanding—polite, professional, and went above and beyond to help. It really made the whole experience stress-free.

Couldn’t be happier with the service and would definitely recommend to others.

Chris was lovely and brought all in and upstairs for me. Quick and easy

I was impressed at how quick it took for the sofa to arrive,its good quality i love it..

Very good price, happy with the quality, delivery driver Chris was great- really appreciate him bringing soda through the house to the living room.

Ordered a new corner sofa from here! Perfect I love it! Such an upgrade from my old 2 seater! Delivery men said they were only supposed to bring it to the ground floor and I was top floor so they did bring it up for me and I gave them a tip for doing so as I would not have been able to do that myself! Thabkyou I love my new sofa 🙂

New Grey wide corner sofa. Very easy to purchase. Website is easy to navigate.
Delivery went really smoothly, drivers very understanding and helpful. Excellent experience. Will use again.

Really impressed with the service provided. Bought the jumbo cord corner sofa in brown Wednesday night and we received an option to book a delivery time slot the following Thursday for delivery on Friday. Sofa arrived as planned on the Friday and the delivery driver even phoned in advanced with an expected time. I got in contact with customer service on the Monday to get an idea of expected delivery and he was extremely helpful and friendly. The delivery driver brought the boxes in to the house and was really helpful and kind. He gave instructions on how to put it together which was really quick and easy. The brown looks even better in person and so far the couch is comfortable with pillows included.

Very nice very friendly

Lovely Sofa.The service was top notch The sofa arrived on perfect condition and looks just as I expected.would recommend

Easy to deal with, delivery great

Easy order,quick delivery and beautiful sofa for the price

Still waiting for them to resolve my complaint, my sofa came dirty, with its top seat pillows not aligned.
Promised to resolve the issue but no response yet.

Avoid, Avoid Avoid ! i have not even had my sofa a year and it is falling apart. The sofa is as hard as a rock and is not quality at all. I have reported it several times and no one has replied back to me via email or social media. The customer service is awful. Honestly i wish went to other well known stores. They have been ignoring myself and others on instagram as well. Please avoid if you want a good quality sofa that will last. Absolutely no response what so ever !!!!!!!

Update - April 25th 2026

After suggesting my review isn’t authentic, they finally returned one of my many emails and scheduled my sofa for repairs. Customer service was not great again and there has been no changes in the quality. The sofa is still cheap and hard as a rock. Save your money and time to look for a better quality sofa. Over £1200 down the drain!!!!!

The order process was easy and the delivery was informative. However, following delivery and unpacking we notice some imperfections with the sofa, it was not serious enough send back so I made contact with the company asking for help but meet received a response, so that’s quite poor.