Brilliant oils brilliant service thanku…
Brilliant oils brilliant service thanku xxxxxxpeace and love
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Abbey Essentials is a UK-based family business operating since 1993. Founded in Norwich, the business grew from early beginnings supplying essential oils and botanical extracts to wellness enthusiasts and retailers, guided from the outset by a focus on careful sourcing, consistent standards and a commitment to quality over mass-produced or low-cost volume. The brand was shaped by an interest in the long history of botanical remedies and traditional preparations once used in abbeys and monasteries, an influence that continues to inform our considered approach to product development and supply. Our range includes essential and fragrance oils, absolutes, floral waters, creams and body care products, alongside regularly refreshed seasonal collections and gift sets. We prioritise ethical and sustainable practices, offering vegan, cruelty-free and, where possible, certified-organic products. All products are made or supplied in compliance with UK and EU cosmetic regulations. Alongside serving retail customers worldwide, we also support independent brands, spas, salons and start-ups through wholesale supply, private-label and white-label development, low minimum order quantities and bespoke formulation services. We place strong emphasis on product quality and approachable customer service. All enquiries are handled directly by our team, with genuine, human responses rather than automated replies. This personal approach allows us to offer thoughtful guidance, take responsibility for the advice we give, and build long-term relationships grounded in trust, continuity and a genuine human touch.
Norwich, United Kingdom
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Brilliant oils brilliant service thanku xxxxxxpeace and love
I’ve emailed a couple times asking questions and not heard anything back. I was looking to buy quite a few products but wanted some guidance for blends etc.
In the case of myrtle, I chose Abbey because, unlike other companies, they use steam distillation to extract the essential oil from the flowers, allowing me to experience the pure floral scent of myrtle.
The reason for this is that, while reading the Bible story about angels meeting a prophet under a myrtle tree, I decided to use the scent of myrtle as the theme for a poem I wrote—my first in 30 years. That is why I ended up purchasing the myrtle.
This company makes a good product at a reasonable price and delivers on time.
The ointments are of excellent quality and work well.

Reply from Abbey Essentials
I bought a few essential oils from here. There wasn't any problem with the delivery. Label seems long lasting, so the print stay on it. Products seems good quality and I was able to buy special essential oil what you can't reach elsewhere.

Reply from Abbey Essentials
They were so lovely, quality and affordable! I wanted one of their products in time for Mother’s Day and I had left it a little tight to time! I emailed them asking them to send it as quick as they could, replied that same day saying that it will be sent the same day and luckily arrived the day before! Life savers!

Reply from Abbey Essentials
The company was professional all products received on time good service
Would recommend and use again.

Reply from Abbey Essentials
There is only one place to buy high quality essential oils!!!

Reply from Abbey Essentials
Lovely absolute oils, some I'd never heard of too. Small, independent business whom I'd much rather support. Quality product, will shop again.

Reply from Abbey Essentials
Excellent as always, been using Abbey for years now - never buy my oils anywhere else. Highly recommend for quality, price, and customer service.

Reply from Abbey Essentials

Reply from Abbey Essentials
Wow, the neroli smells out of this world!! I have been ordering from Holland n barrat but these oils are 10x better regarding the smell n quality! I ordered the oak moss to add to my aromatics spray! It’s a little hard to get out so use a glass dropper from a rescue remedy bottle. Anyway ended up spending £54 and I’m sooooo pleased! Definitely a customer for life please keep the prices reasonable for many repeat customers
Yet again didn't let me down. I wanted to buy Bergamot oil, which I normally get elsewhere. However they don't seem to have it anymore. So I returned to Abbey essentials and got 2 bigger bottles for a much more competitive price. Delivery charge acceptable, well packaged and arrived in good time. Overall another great experience.
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