Abbey Travel Reviews 

2,624
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the truly exceptional level of customer care. Customers frequently praise the travel agents for being extremely helpful, professional, and genuinely knowledgeable when organizing holiday packages and trips. Many people note that the entire booking process is fast, very efficient, well-organized, and completely stress-free from start to finish. Some reviewers were not happy with occasional communication issues, missing information, and unconfirmed details encountered during their travel planning. A few consumers also mentioned facing frustrating hurdles such as a lack of accountability and poor support from their assigned agents.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpful, professional, and... See more

Booking process

People report positive experiences with booking process, highlighting that staff are efficient,... See more

Holidays

Customers consistently note positive experiences with holidays, praising the helpful staff and easy planning... See more

Service

Users describe positive interactions with service, highlighting efficient support and unforgettable trip... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional agents who listen... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A big thanks to Paul for organising an unforgettable race weekend. Paul organised the Zandvoort F1GP tickets and hotel and listened to all my questions and requests as it was going to be a once off ex... See more

Company replied

Rated 5 out of 5 stars

I booked a Disney holiday for feb 27 with Charlotte and received excellent service so when we were thinking of a cruise I contacted Abbey travel again and was put in contact with Michelle. We always b... See more

Company replied

Rated 5 out of 5 stars

Dealt with Paul to organise a trip to Arsenal V Man City game last month. Paul was extremely helpful, I was really impressed with the promptness of his reply and I had a booking for the game including... See more

Company replied

Rated 5 out of 5 stars

Contact, Joanna, was cheerful. and extremely helpful. She copped on very quickly to what i was looking for and gave a number of options very quickly. Her email response gave me all the information I... See more

Company replied


Company details

  1. Travel agent
  2. Cruise agency
  3. Cruise Travel Agency
  4. Cultural tours provider
  5. Tour Agent
  6. Tour operator

Written by the company

"Abbey Travel have been arranging holidays and leisure breaks for Irish travellers for over 40 years. The Irish Travel experts in all things travel! ☀ European Sun Holidays 🏙 European City Breaks 🏰 Official Disneyland Paris Packages 🛳 Cruise Holidays 🚵‍♀ Adventure Trips and Tours ⚽ Sports Travel Packages 🇺🇸 USA, Worldwide, Honeymoons & more Abbey Travel is an award winning travel agency, recently winning the title of Ireland’s Leading Travel Agent 2020, 2021 & 2022. At Abbey Travel we offer package holidays and curated tours to all your favourite destinations with flights, accommodation & expert advice ✈🛏


Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,624)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff are so good & helpful

The staff are so good & helpful, nothing is a problem. They are always there to help & support. I have booked with them for a few years now for my Australia trips.

2 July 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Maria
Thanks for your 5* rating and for the lovely feedback about Katerin and the Australia Travel team. We hope you have a great trip down under.
regards
Abbey Travel

Rated 5 out of 5 stars

Orla was very efficient and…

Orla was very efficient and professional and a pleasure to chat to on the phone

2 July 2026
Abbey Travel logo

Reply from Abbey Travel

Thanks for your 5* rating and for the feedback about Orla. We hope you enjoy your holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

Linda was so helpful

Linda was so helpful, really appreciate all she did to make out booking so easy!! She went above and beyond for us. Can't thank you enough Linda

30 June 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Trish
Thanks for your 5* rating and for the feedback about Linda. We'll be sure to pass it on! We hope you enjoy your holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

Excellent travel company

Excellent travel company. Will definitely use again.

3 January 2026
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Reply from Abbey Travel

Hi Liz
Thanks for your 5* rating and for your feedback. We're glad your trip went well.
regards
Abbey Travel

Rated 5 out of 5 stars

Once in a lifetime!

Just returned from a brilliant 3 week trip to Japan
I would like to thank Abbey Travel and in particular Sarah Tallants for the advice, tips, encouragement, support and planning for us
Japan is an amazing country in every way, so happy we decided to go.

10 June 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi
Thanks for your 5* rating and for the lovely feedback about Sarah. We're delighted to hear you enjoyed Japan so much.
regards
Abbey Travel

Rated 5 out of 5 stars

I dealt with Paul in Abbeytravel & it…

I dealt with Paul in Abbeytravel & it was a pleasure to deal with him. Although i had done my research for F1 in Barcelona, his knowledge & reccomendations were top class. We got hotel & ticket package. The booking process is very easy & convenient. Everything was 100%. Will definitely be back to Abbeytravel again for trips & would highly recommend them & their staff

12 June 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Eilis
Thanks for your 5* rating and for taking the time to send in such great feedback about Paul. We're glad your trip went well and look forward to looking after your future holiday plans.
regards
Abbey Travel

Rated 5 out of 5 stars

Great experience

Paul was brilliant, very knowledgeable and helpful when organising our recent F1 trip

12 June 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Kathryn
Thanks for your 5* rating and for the great feedback about Paul. We're glad you enjoyed the trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Customer service

Yvonne who I had the greatest pleasure to deal with made my holiday plans very easy and enjoyable making sure I was in the right location.

12 June 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Lisa
Thanks for your 5* rating and for the lovely feedback about Yvonne. We hope you enjoy your holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

Quick and easy process

Quick and easy process

2 June 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Leah
Thanks for your 5* rating. We're glad you found the online booking process so easy. We hope you have a great trip.
regards
Abbey Travel

Rated 5 out of 5 stars

I have been booking my holidays through…

I have been booking my holidays through Abbey Travel for a few years.
The staff are always very accomadating and always very helpful.
A very pleasant experience.

3 June 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Evelyn
Thanks for your 5* rating and for your feedback about Linda and the service you have received over the years. We hope you enjoy your holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

hi I'm was dealing with michele on…

hi I'm was dealing with michele on Tuesday , I found her to be extremely helpful and she is very good at her job , I was telling a friend of mine and she was very interested in going on a holiday with you 😊

3 June 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Darina
Thanks for your 5* rating and for the feedback about Michelle. Thanks also for spreading the word :)
We hope you have a lovely holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

I was communicating with Orla & always

I was communicating with Orla & always, she was courteous, help and extremely patience .

3 June 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Helena
Thanks for your 5* rating and for the feedback about Orla. We hope you enjoy your holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

Yvonne L at Abbey travel

I’ve worked with Yvonne L at Abbey travel for two recent family holidays. Yvonne took time to understand what we were looking for and was super efficient at generating holiday options. Very professional and highly recommended.

16 April 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi John
Thanks for your 5* rating and for taking the time to send your great feedback about Yvonne. Hopefully she can assist you with many more family holidays.
regards
Abbey Travel

Rated 5 out of 5 stars

Disney

Easy and straight forward way to book online!

2 May 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Kimberley
Thanks for your 5* review and for the feedback about the ease of booking. We hope you have a magical time in Disneyland Paris.
regards
Abbey Travel

Rated 5 out of 5 stars

Great service

Great service, reassuring

2 May 2026
Abbey Travel logo

Reply from Abbey Travel

Hi
Thanks for your 5* rating and for the feedback about the service from Fiona. We hope you have a great trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Western Canada …

Went to Western Canada on a self drive trip with partner & teenage children. Yvonne was always helpful, very quick to reply to any queries & equally quick to resolve any changes I requested. The trip went very well, thanks to Yvonne's planning & hotel recommendations.

26 April 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Nicola
Thanks for your 5* rating and for the feedback about Yvonne. We're glad you had a great trip.
Regards
Abbey Travel

Rated 5 out of 5 stars

Booking was great

Booking was great
I have dealt with Corie for 3 years with other holidays and they all have been amazing
We booked Japan with Linda and she was amazing
Even with all my 101 questions she didn’t mind
Service was great
Love abbey travel
The ladies in swords branch are amazing

2 May 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Nicole
Thanks for your 5* rating and for the lovely feedback about Corie and Linda. We hope you have a fabulous trip.
Regards
Abbey Travel

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