Abbey Travel Reviews 

2,627
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the truly exceptional level of customer care. Customers frequently praise the travel agents for being extremely helpful, professional, and genuinely knowledgeable when organizing holiday packages and trips. Many people note that the entire booking process is fast, very efficient, well-organized, and completely stress-free from start to finish. Some reviewers were not happy with occasional communication issues, missing information, and unconfirmed details encountered during their travel planning. A few consumers also mentioned facing frustrating hurdles such as a lack of accountability and poor support from their assigned agents.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpful, professional, and... See more

Booking process

People report positive experiences with booking process, highlighting that staff are efficient,... See more

Holidays

Customers consistently note positive experiences with holidays, praising the helpful staff and easy planning... See more

Service

Users describe positive interactions with service, highlighting efficient support and unforgettable trip... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional agents who listen... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A big thanks to Paul for organising an unforgettable race weekend. Paul organised the Zandvoort F1GP tickets and hotel and listened to all my questions and requests as it was going to be a once off ex... See more

Company replied

Rated 5 out of 5 stars

I booked a Disney holiday for feb 27 with Charlotte and received excellent service so when we were thinking of a cruise I contacted Abbey travel again and was put in contact with Michelle. We always b... See more

Company replied

Rated 5 out of 5 stars

Dealt with Paul to organise a trip to Arsenal V Man City game last month. Paul was extremely helpful, I was really impressed with the promptness of his reply and I had a booking for the game including... See more

Company replied

Rated 5 out of 5 stars

Contact, Joanna, was cheerful. and extremely helpful. She copped on very quickly to what i was looking for and gave a number of options very quickly. Her email response gave me all the information I... See more

Company replied


Company details

  1. Travel agent
  2. Cruise agency
  3. Cruise Travel Agency
  4. Cultural tours provider
  5. Tour Agent
  6. Tour operator

Written by the company

"Abbey Travel have been arranging holidays and leisure breaks for Irish travellers for over 40 years. The Irish Travel experts in all things travel! ☀ European Sun Holidays 🏙 European City Breaks 🏰 Official Disneyland Paris Packages 🛳 Cruise Holidays 🚵‍♀ Adventure Trips and Tours ⚽ Sports Travel Packages 🇺🇸 USA, Worldwide, Honeymoons & more Abbey Travel is an award winning travel agency, recently winning the title of Ireland’s Leading Travel Agent 2020, 2021 & 2022. At Abbey Travel we offer package holidays and curated tours to all your favourite destinations with flights, accommodation & expert advice ✈🛏


Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,627)

110 reviews in the last 12 months

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Rated 5 out of 5 stars

Highlights of Jordan

I delt with Linda in Swords regarding my trip to Jordan .She was very efficient , answering all my questions and responding promptly to my phones calls as well as sorting out boarding passes and seats for me .Thank you Linda .

7 March 2025
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Monique
Thanks for your 5* rating and for the lovely feedback about Linda. We hope you enjoy your holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

Kate was very helpful

Kate was very helpful

1 March 2025
Abbey Travel logo

Reply from Abbey Travel

Hi Kay
Thanks for your 5* rating and for the feedback about Kate. We hope you enjoy your holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

Travel with abbey

From the get go joann has been brilliant, nothing is too much trouble. Return a call when she said she would, gave good advice re places to stay. Flights ect
Anybody thinking of holidays, contact abey travel, and in particular , joanne will get you
On your way.

1 March 2025
Abbey Travel logo

Reply from Abbey Travel

Hi Conor
Thanks for your 5* rating and for the great feedback about Joanna. We hope you have a lovely holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

Lovely staff member

Lovely staff member, prompt responses to both phone calls and emails, and good recommendations.

1 March 2025
Abbey Travel logo

Reply from Abbey Travel

Hi Miriam
Thanks for your 5* rating and for the lovely feedback about Jacynta. We hope you enjoy your holiday.
regards
Abbey Travel

Rated 4 out of 5 stars

I was dealing with Michelle and she was…

I was dealing with Michelle and she was very helpful and professional and made my booking experience easy!

1 March 2025
Abbey Travel logo

Reply from Abbey Travel

Hi Phil
Thanks for your 4* rating and for the feedback about Michelle. We hope you have a great trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Great Service

Great Service, quick, easy, informative and all very seamless

1 March 2025
Abbey Travel logo

Reply from Abbey Travel

Hi
Thanks for your 5* rating and for the feedback about Warren. We hope you have a great trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Liverpool FC Experience.

I went to the Liverpool V Newcastle Premier League game with my two sons. I booked this trip through Abbey Travel who were brilliant and very helpful throughout. It has given us lasting memories that we will cherish.

26 February 2025
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Sean
Thanks for your 5* rating and for the feedback about Paul. We're glad you all had such a great trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Really helpful and friendly service

Really helpful and friendly service. Very straightforward. And appreciate how quickly I was sorted for what I needed. Would recommend.

1 March 2025
Abbey Travel logo

Reply from Abbey Travel

Hi Carmen
Thanks for the 5* rating and for your feedback about the service from Toni.
regards
Abbey Travel

Rated 5 out of 5 stars

Very helpful and staff have great…

Very helpful and staff have great patience with us older travellers,

1 March 2025
Abbey Travel logo

Reply from Abbey Travel

Hi Mark
Thanks for your 5* rating and for the feedback about Susanne. We hope you have a lovely trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Jennifer Dinern Killarney Abbey travel…

Jennifer Dinern Killarney Abbey travel went above and beyond for my booking to Lapland I had many special requests which took many calls back and forth and Jenifer kept researching for me until we found the perfect holiday
Thank you Jennifer Amazing, friendly experienced & professional

1 March 2025
Abbey Travel logo

Reply from Abbey Travel

Hi
Thanks for your 5* rating and for the lovely feedback about Jennifer. We hope you have a fabulous trip to Lapland.
regards
Abbey Travel

Rated 5 out of 5 stars

5 star service

I would highly recommend Abbey Travel and in particular Michelle. Her knowledge and customer service are outstanding. Nothing was too much trouble.

17 February 2025
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Orla
Thanks for your 5* rating and for the lovely feedback about Michelle. We hope you have a great trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Great experience from start to finish.

From start to finish I found the experience with Abbey Travel excellent. Everything was very straight forward, the hotel was way beyond our expectations and any queries I had regarding the booking were dealt with very efficiently. I will definitely be making plans with them again.

13 February 2025
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Aine
Thanks for your 5* rating and for your feedback about Paul. We're glad you enjoyed the trip so much. We look forward to helping you with your next one.
regards
Abbey Travel

Rated 5 out of 5 stars

We’ve booked two trips to Disneyland…

We’ve booked two trips to Disneyland Paris with Charlotte in Abbey travel and I would highly recommend. Easy, friendly and a dream to deal with.

15 February 2025
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Barry
Thanks for your 5* rating and for the lovely feedback about Charlotte. We hope you have a great trip.
regards
Abbey Travel

Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs! We booked a week (November 2024) at the Aguamar hotel Tenerife on the recommendation of Abbey Travel Dublin and were so disappointed. 1st room was filthy, bathroom had rust and black mould all over it. Moved next day to a better room but woken at 8am on Monday morning with major construction work next door which included huge plant and machinery breaking rocks. It continued until 5pm so could not stay near because of the noise. Ended up having to pay another €1,200 for another hotel for last 4 nights and no compensation from either the Aguamar Hotel or Abbey Travel 😡 Holiday from hell. Worst experience ever! So disappointed with Abbey Travel and will never use them again.
On that reply to my review NOT GOOD ENOUGH!! My contract was with Abbey Travel (not the Aguamar hotel) who should have known what you were selling, there were 3 heavy plant ROCKBREAKERS NEXT DOOR WORKING FROM 8am until 5pm We couldn’t sit at the pool or the balcony for the noise!!! Why are you recommending hotels that you know nothing about? Shame on you taking people’s hard earned money!

23 November 2024
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Dear Joan
While we are sorry to read your review, the fact that building work was going on outside of the complex was beyond our control and, as such, we cannot be held responsible for that. We do appreciate this was an inconvenience and we did all we could to get a resolution from the hotel, but to no avail.
regards
Abbey Travel

Rated 5 out of 5 stars

very easy to sort through.

It was very easy to sort through and find the best hotel and flight price. I was well pleased with the price .

10 February 2025
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Gerry
Thanks for your 5* rating and for the positive feedback about the booking process. We hope you have a great trip.
regards
Abbey Travel

Rated 5 out of 5 stars

The travel agent wS very helpful and…

The travel agent wS very helpful and understanding of my needs

1 February 2025
Abbey Travel logo

Reply from Abbey Travel

Hi Anne
Thanks for your 5* rating and feedback about the service from Linda. We hope you have a lovely trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Excellent service

1 February 2025
Abbey Travel logo

Reply from Abbey Travel

Hi Mary
Thanks for your 5* rating and feedback about the service from Kate. We hope you have a lovely holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

Today

Today, I booked a cruise with Abbey travel. I found the experience very pleasant. I dealt on the phone with a young lady called Emily and she couldn’t have more helpful and attentive.
I will be returning to Abbey travel in the future.

30 January 2025
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Maureen
Thanks for your 5* rating and your lovely feedback about Emily. We hope you enjoy your cruise.
regards
Abbey Travel

Rated 5 out of 5 stars

Thank you Paul & Abbey Travel

I'm just back from Manchester and it was a brilliant weekend. I would like to thank Paul for all his help in organising the trip. We went to a Manchester United game and everything was just perfect. Paul was very informative and was very helpful with any additional questions I had. He was a pleasure to deal with.

19 January 2025
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Marie
Thanks for your 5* rating and for the great feedback about Paul. We're glad you enjoyed the weekend so much.
regards
Abbey Travel

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