ABC Maintenance London Ltd. Reviews 137

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, politeness, and efficiency. Many highlight the outstanding customer service, noting that technicians are not only skilled at diagnosing and repairing issues but also take the time to clearly explain problems and offer helpful maintenance tips. People frequently commend the promptness and courtesy of the engineers, making the overall service experience pleasant and stress-free. However, some customers also noted issues with communication and billing. A few reviewers mentioned being dissatisfied with an engineer arriving late and issues related to additional charges, which led some to seek services elsewhere.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Had to replace a broken IKEA integrated fridge/freezer. A really lovely guy called Yavor arrived from ABC who was very polite and courteous, and worked quickly to remove the old one and get the new... See more

Rated 5 out of 5 stars

Binu came to check my oven, and I couldn't be more impressed with his service. He was extremely polite, respectful, and professional throughout the visit. He explained everything clearly, worked effic... See more

Rated 5 out of 5 stars

Well I do not know where to start in my praise of this company and of Binu in particular. Binu is a highly professional, courteous and charming person. From the first introduction he was totally diffe... See more

Rated 5 out of 5 stars

Binu was very friendly and polite. He was considerate of my space and he worked around me (because I was making breakfast). He gave me a great tip to protect my machine and tested it before giving me... See more

Rated 5 out of 5 stars

“I had BINU visit my home to inspect my refrigerator. He arrived on time, was polite and respectful, and diagnosed the issue efficiently. He explained what needed to be fixed and gave clear advice on... See more

Rated 5 out of 5 stars

Binu came to my house to replace our washing machine. He was punctual, incredibly professional and polite, and most importantly did an excellent and very quick job of taking away our old machine and c... See more

Rated 5 out of 5 stars

Binu came out to our flat to take a look at our washing machine, which was in bad repair. Binu was very efficient in his approach and helpfully set out the planned approach with detailed next st... See more

Rated 5 out of 5 stars

I’d like to leave a positive review for Yavon, who came to check the state of my refrigerator. He was extremely polite, professional, and very understanding of my situation. He took the time to carefu... See more

Rated 5 out of 5 stars

Binu the engineer who fixed our washing machine was very professional and helpful. The parts that needed to be changed, he did really nicely and our washing machine is now up and running. Thank you Bi... See more

Rated 5 out of 5 stars

Binu came early as promised, I made it to work in time, thanks to Binu for his prompt time keeping. Binu was so respectful, he dresses clean with his uniform, he protected his foot before ente... See more

Rated 5 out of 5 stars

From contacting the company to having my oven fixed the service was absolutely excellent. All prices and delivery estimates for the part were clearly explained by Antony and any queries via email were... See more

Company replied

Rated 5 out of 5 stars

Binu was very professional and friendly. He do an excellent job diagnosing and repairing our washing machine. He awnsered all my questions and the ABC maintenance company conducted the whole process p... See more

Rated 5 out of 5 stars

The initial phonecall to request assistance with my washing machine was dealt with promptly by Elin Stoyanov. He arranged for the engineer to make a same day visit. The engineer Yavor Petrov is h... See more

Rated 5 out of 5 stars

Binu was very professional and knowledgeable. He repaired our NEFF washing machine and NEFF oven during one visit. Everything was done in under 90 minutes. Highly recommended.

Rated 5 out of 5 stars

The repair engineer Mr Yavor Petrov sent by ABC-Maintenance was exceptional. He was on time, extremely considerate. kind, compassionate, efficient, informative and helpful. I was incredibly im... See more

Rated 2 out of 5 stars

I informed the company about a free parking space available just one minute from my location and provided the exact street name. Despite this, the engineer arrived an hour late and attempted to char... See more

Rated 5 out of 5 stars

Very impressed by the service provided by Yavor and Binu. They were extremely professional, very fast to respond and handled everything themselves. I am extremely confident I can rely on them in the f... See more

Rated 5 out of 5 stars

The service was on point, the appointment window was good as I called during the weekend. The engineer Binu was really friendly and helpful; solved the issue in no time. I would recommend, price is al... See more

Rated 5 out of 5 stars

Yavour was extremely informative, helpful and persistent with finding the error of my dishwasher. He took time and carefully assessed the situation whilst giving me helpful tips to maintain the dishwa... See more

Rated 5 out of 5 stars

Lovely gentleman called “Yavor” came to fix my washing machine, he was super friendly, polite and well spoken. He sorted the issue efficiently and explained everything really well…exceptional service,... See more

Rated 5 out of 5 stars

Binu and Bipin were great in coming to investigate the cause of my broken extractor fan. They were very professional throughout and helped identify the cause of the problem quickly. Great team!

Rated 5 out of 5 stars

Very good service. I had a very informative discussion with Binu who explained the leakage issue with my fridge. He did a full check and highlighted the issue. Confident with what he advised.

Rated 5 out of 5 stars

Binu was very quick at diagnosing the problem with the properties refrigerator, gave a break down of the parts needed and the time frame it would take for a fix. Was also very cheerful to talk to

Rated 1 out of 5 stars

Absolutely terrible service. Stay away from ABC Maintenance. I contacted them on Friday for an urgent fridge repair. They sent someone who did absolutely nothing—he couldn’t identify the proble... See more

Rated 5 out of 5 stars

Binu was very helpful gave me a lot of information and made sure I understood exactly what was wrong and what I can do to prevent it happening again. Will definitely use this company in the future th... See more

Rated 5 out of 5 stars

Binu came and inspected my washing machine and was very good in explaining the issue and was very easy to speak to. He carried out his work promptly and was efficient.

Rated 5 out of 5 stars

Yavor did a great job quickly fixing my washing machine and even helped change my water filter for me while on his visit.

Rated 5 out of 5 stars

Jawor, kindest repair person we’ve had coming over. He explained very well where the issue was with the fridge and gave tips. Thank you so much Jawor.

Rated 5 out of 5 stars

Binu from ABC maintainence was very quick and helpful. He knew what the issue was instantly and was also very professional. Thank you for your services.

Rated 5 out of 5 stars

Binu is polite he understood the issues and what I did to try and resolve them. Ultimately we had a new fridge and he came and installed with no problems. 10/10

Rated 5 out of 5 stars

Yavor was great, very friendly and informative. Was able to quickly diagnose the issue and suggest solutions for my broken freezer.

Rated 5 out of 5 stars

Binu is an absolute pleasure to work with. He turned up on time and swiftly got down to successfully rescuing my faulty oven.

Rated 5 out of 5 stars

Gavor was quick and thorough and replacing our dishwasher door. He was very helpful and answered all our questions.

Rated 5 out of 5 stars

Binu and Marco were very friendly and careful replacing a washing machine. Even cleaned under the old machine. All great, thanks a lot!

Rated 5 out of 5 stars

Great customer service from Yavor today. His was very professional, friendly and gave detailed information of why the washing machine was faulty.

Rated 5 out of 5 stars

Yavor was polite and professional during his visit and extremely efficient in completing the job. Would highly recommend the services of ABC Maintenance. Thanks for wearing shoe covers too, really... See more

Rated 5 out of 5 stars

Yavor came and mended my dishwasher. He was very efficient, explained everything and was polite. I highly recommend!

Rated 5 out of 5 stars

Binu and Bibin were very helpful in getting my dishwasher sorted! It was a very quick and efficient process. Recommend!

Rated 5 out of 5 stars

We have used abc many times to fix appliances and always find them to be reliable, professional and friendly.

Rated 5 out of 5 stars

Binu was the model of competence, efficiency and good humour. I cannot commend him highly enough.

Rated 5 out of 5 stars

Great technician, fixed what many wouldn’t even attempt to try. Binu is a proper expert in his field. Five stars.

Rated 5 out of 5 stars

Yavor was quick in his servicing and gave good advice. The service was thorough. Will use their services again.

Rated 5 out of 5 stars

Great service from Binu. Was really attentive and helped out allot!!! Would definitely recommend.

Rated 5 out of 5 stars

Binu and Bipin were great at installing our new washing machine. Super lovely and fast service. Thank you so much!

Rated 5 out of 5 stars

Binu did a great job installing the dishwasher and explaining how it works. Super straightforward process!

Rated 5 out of 5 stars

Binu was so amazing and so helpful! Installed everything perfectly :) highly recommend!

Rated 5 out of 5 stars

Binu was very friendly and super efficient. He explained any problems and communicated well.


Company details

  1. Appliance repair service
  2. Appliance shop
  3. Commercial Refrigeration
  4. Refrigerator repair service
  5. Washing Machine & Dryer Repair Service

Written by the company

ABC Maintenance London Ltd. is a company specialized in sales, installation and repair of domestic and commercial appliances. We do repair any type of refrigeration, washers, dryers, dishwashers, cooker hoods, and electric ovens and hobs. Our major commercial partners are letting agents, bars, restaurants, office buildings, but we also work closely with private landlords who value professional and swift service. Our engineers are qualified in the field and will do precise diagnostics of your appliance. Our goal is to fix your white goods as soon as possible so your household or business will run smoothly.


Contact info

4.9

Excellent

TrustScore 5 out of 5

137 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dishwasher issue

Yavour was extremely informative, helpful and persistent with finding the error of my dishwasher. He took time and carefully assessed the situation whilst giving me helpful tips to maintain the dishwasher in future. Yavour also did an additional maintenance check of things around the home. He went above and beyond plus great chat and exceptional customer service

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Yavor was great

Yavor was great, very friendly and informative. Was able to quickly diagnose the issue and suggest solutions for my broken freezer.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Binu came early as promised

Binu came early as promised, I made it to work in time, thanks to Binu for his prompt time keeping.
Binu was so respectful, he dresses clean with his uniform, he protected his foot before entering into my house.
Binu , was very clear and direct with his explanation on the suspect fault with the washing machine. What I really admire about Binu was his knowledge on the job, he was fast and very careful with his handling of the washing machine..
He was very helpful with vital information about how to care for washing machine.
I will recommend Binu to anyone.. he is a great guy..
All the best to you Binu.
My regards
Andy Emmanuel Odhe.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Had to replace a broken IKEA integrated fridge/freezer. A really lovely guy called Yavor arrived from ABC who was very polite and courteous, and worked quickly to remove the old one and get the new one installed.

He also inspected the old unit and told us the previous assessment of it was wrong, which might help us claim on the warranty when we had been told that it was voided! He also took extra time to ensure it was installed correctly as the unit is a slightly different configuration to our previous one. 5 Star service would definitely use again.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

“I had BINU visit my home to inspect my…

“I had BINU visit my home to inspect my refrigerator. He arrived on time, was polite and respectful, and diagnosed the issue efficiently. He explained what needed to be fixed and gave clear advice on how to maintain the fridge in good condition. Overall, I’m very satisfied with the service and would gladly recommend him to others.

13 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look