We were attended to by William and he dealt with us in a professional manner in showing us the mobility scooters that might suit my needs. He explained everything I needed to know and demonstrated the... See more
Company replied
Location
Switch location5 The Stanway Centre, Peartree Road, CO3 0JX Colchester, Essex, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went to buy a wheelchair for my husband, the lovely person that helped me clearly demonstrated models, even saying i could try it with her in it to see what it was like to push. The service in ablew... See more
Company replied
Prompt service from really pleasant professional staff both in store and delivery service. Price and change of products were really good also, Helping with ensuring VAT deducted from products was a... See more
Company replied
The attitude of one staff member wasn't very helpful he said " that's above my pay grade." All he had to do was check my name on an item, how hard was that. They seem to have lots of staff, some are... See more
Company details
- #37 of 71 best companies in Mobility equipment supplier
- #21 of 36 best companies in Disability equipment supplier
- #15 of 27 best companies in Hospital equipment and supplies store
- #9 of 13 best companies in Wheelchair Shop
About Ableworld - Colchester
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Contact info
5 The Stanway Centre, Peartree Road, CO3 0JX, Colchester, Essex, United Kingdom
- 01206 561335
4.7
Excellent
79 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A really simple stress-free experience
I walked in and we were instantly greeted with a really polite and helpful member of staff who was able to assist us in buying exactly what I needed. Wasn't pushy, purely trying to help us buy the right item to suit our circumstances and what we needed. Really easy and unstressful experience. I would definitely recommend going in and speaking to them about what you struggle with and they will be able to help!
14 August 2026
Reply from Ableworld - Colchester
Hi Sarah, thank you for your lovely review! We're thrilled to hear you had a positive and stress-free experience with us. It’s great to know our team’s polite and helpful approach made a difference. We really appreciate your recommendation.
Kind regards,
Ableworld
Knowledgeable and friendly staff and…
Knowledgeable and friendly staff and very helpful and informative
5 August 2026
Reply from Ableworld - Colchester
Hi Norman, thank you for your 5 star review! We're so pleased to hear that you found our staff knowledgeable, friendly, helpful and informative. We appreciate your kind feedback and we're always here if you ever need any further assistance.
Kind regards,
Ableworld
Great customer service
In store sales assistant was very thorough. Didn’t rush us and explained the difference between all the models. Delivery team were polite and friendly. All in all a great service. Thank you.
11 August 2026
Reply from Ableworld - Colchester
Hi Ian, thank you for your 5 star review!! We're delighted to hear that our staff took the time to explain the different models and help you make the right choice without feeling rushed. It's also great to hear that our delivery team provided such friendly and polite service. We really appreciate your kind words and we're always here to help if you ever need any further assistance.
Kind regards,
Ableworld
Very helpful and conscientious…
Very helpful and conscientious installer of the stair lift.
9 August 2026
Reply from Ableworld - Colchester
Hi Margaret, thank you for your lovely review! We’re so pleased to hear you were happy with the service and found our stairlift installer helpful and conscientious. If you need any further assistance, we’re always here to help.
Kind regards,
Ableworld
Very good service
10 August 2026
Reply from Ableworld - Colchester
Hi, thank you for your kind review! We're delighted to hear you were happy with our service. If you need any further assistance, we're always here to help.
Kind regards,
Ableworld
Knowledgeable member of staff
Knowledgeable member of staff. Good products - well demonstrated. Price competitive. Sale completed efficiently.
7 August 2026
Reply from Ableworld - Colchester
Hi Mig, thank you for your kind review! We’re delighted to hear you found our staff knowledgeable, our products well demonstrated and our prices competitive. We’re always here to help, so please don’t hesitate to get in touch if you need any further assistance.
Kind regards,
Ableworld
The service I received was very good.
The service I received was very good, very friendly helpful staff that go out of there way to help I would highly recommend ableworld to friends and family.
5 August 2026
Reply from Ableworld - Colchester
Hi, thank you for your lovely review! We're delighted to hear that you received such friendly and helpful service and that our team went out of their way to assist you. We're always here to help if you have any further assistance.
Kind regards,
Ableworld
Very helpful and knowledgeable staff
4 August 2026
Reply from Ableworld - Colchester
Hi, thank you for your lovely review! We're so pleased to hear you found our team helpful and knowledgeable. Providing friendly, expert advice is what we strive for every day. We're always here to help if you need any further assistance.
Kind regards,
Ableworld
The kindness and patience of the staff…
The kindness and patience of the staff particularly William and Gerald. For William nothing was too much trouble. The mobility scooter I wanted to buy was sadly too big for my boot(tried it wouldn’t fit in) so we looked at and tried various other models and eventually found one that fitted perfectly and was cheaper! I think another sales person would have just given up on me but not William he was determined to find me a scooter that met my requirements and fitted in the boot. He showed us how to assemble and disassemble the scooter several times. All in all a very good experience 10/10 for Ableworld Colchester and a free seat bag as well.
18 June 2026
Unprompted review
Reply from Ableworld - Colchester
Hi Helen, thank you very much for your lovely feedback. We’re delighted to hear that you had a positive experience with us and that William and Gerald provided the kindness and patience you deserved.
It’s great to know that William’s determination to find the right scooter for your needs made a difference, and that he took the time to show you how to assemble and disassemble it. We always aim to go the extra mile for our customers, and your kind words are much appreciated.
We’re pleased that you are happy with your purchase and that you enjoyed the free seat bag. Your satisfaction means a lot to us, and we look forward to welcoming you back in the future.
Thank you once again for your wonderful review.
Best regards,
Ableworld
Took numerous attempts to get…
Took numerous attempts to get registered on line before being able to place order. Order arrived promptly and fitted quite easily.
5 March 2026
Reply from Ableworld - Colchester
Dear Lizzie
Thank you for taking the time to share your review. We truly value all feedback, both positive and negative, as it helps us continue to improve as a company.
We appreciate you highlighting the difficulties you experienced during the registration process prior to placing your order. We have passed this on to our marketing team, who are now working to simplify and improve the process.
We’re also very pleased to hear that your order arrived promptly and was easy to fit.
If there’s anything more we can assist you with, please don’t hesitate to get in touch by emailing support@ableworld.co.uk and a member of our customer relations team will be happy to help.
Take Care,
Ableworld
Went to ableworld to see about a used…
Went to ableworld to see about a used stair lift, young girl was more than helpful and booked an appointment for the next day.
The company rep turned up spot on time when they said he would, explained everything I wanted to know.
Fitting next day, fitter also turned up the exact time, did the job superbly, explained how to use it, no mess no problems, cannot fault anything about the way this went.
Very pleased and very grateful for everyone and everything.
29 October 2025
Unprompted review
Reply from Ableworld - Colchester
Hi Barry,
Thank you so much for taking the time to share your lovely feedback! We’re delighted to hear that your experience with Ableworld was such a smooth and positive one — from your visit in store, to the survey, to the installation. It’s great to know our team kept everything on time and made sure you were fully comfortable using your new stairlift. We’ll be sure to pass your kind words on to everyone involved. Thank you again for choosing Ableworld, and we’re so pleased you’re happy with the result!
Take care,
Ableworld
We purchased my husband's Rascal Apollo…
We purchased my husband's Rascal Apollo Life mobility scooter from your Colchester branch. After a great deal of help and advice, also checking that I could disassemble and asessemble the scooter and that I could lift the parts. We did not feel pressurised at all and had it delivered next day, with another demonstration (very useful) unfortunately there was a very small problem, which was rectified the next working day. We are very pleased with the scooter and have enjoyed 4 trips out. Thank you to all who helped. Maureen and John Jackson.
6 August 2025
Unprompted review
Reply from Ableworld - Colchester
Hi Maureen and John!
Thank you so much. We’re delighted to hear that your Rascal Apollo Life scooter is helping you enjoy your trips out. We’re glad our team in Colchester could provide helpful advice, demonstrations, and support, and we’re pleased that the small issue was quickly resolved. Your kind words mean a lot to all of us at Ableworld!
Take care,
Ableworld
I bought an orthopedic bed from the…
I bought an orthopedic bed from the Colchester branch a few days ago. The staff were excellent, friendly and very helpful. They delivered the bed three days later, installed it and took away the old bed. I would like to thank all the staff and have to say that the bed is excellent, have slept better and have not experienced backache since buying it.
9 March 2025
Unprompted review
Reply from Ableworld - Colchester
Hi Carol,
Thank you so much for your review! It's great to hear that our Ableworld Colchester store provided excellent service on your visit to the store and helped you find the perfect Adjustable Bed. We hope to see you again soon!
Take care,
Ableworld
Really helpful and knowledgeable staff
Really helpful and knowledgeable staff. There was no pressure to buy, but I did buy a new mobility scooter; it is fabulous. Also very happy that they took my old one to dispose of for no cost.
24 February 2025
Reply from Ableworld - Colchester
Hi Hilary,
Thank you so much for your review! It's great to hear our Ableworld Colchester store was able to help you find the perfect Mobility Scooter and we hope you have a good time getting out and about on it!
Take care,
Ableworld
Mobility scooter service
Mobility scooter service.
I cannot praise this company enough. Lovely, friendly staff. Excellent service on my scooter. I was kept very well informed of what they found and would be doing with my concent. I was also more than happy with the cost, it was a lot lower that I expected. 5 star all the way. Thank you.
10 March 2025
Unprompted review
Reply from Ableworld - Colchester
Hi Kathleen,
Thank you so much for your kind words! We’re really pleased to hear that you had such a positive experience with our team and that we could get your scooter serviced to your satisfaction. Keeping our customers informed and providing a friendly, reliable service is so important to us, so it’s lovely to know we got it right for you.
If you ever need anything in the future, we’ll be more than happy to help. Wishing you many smooth and enjoyable journeys on your scooter!
Take care,
Ableworld
Very helpful staff
Very helpful staff. Wide selection of scooters, aids, etc. Catalogue very helpful and gave me the option of buying extras for mobility scooter on line with home delivery.
29 January 2025
Reply from Ableworld - Colchester
Hi Vivian,
Thank you for taking the time to leave us such a lovely review, we are thrilled to hear our Ableworld Colchester store was very helpful and you found our Catalogue insightful. We hope to see you again soon.
Take care,
Ableworld
The staff at Ableworld Colchester are…knowledgeable and kind
The staff at Ableworld Colchester are fantastic! I needed my scooter looked at as no longer charging, along with other problems. It was picked up and replaced with a boot scooter for my to use while my big one was being serviced. The lady on the phone was very knowledgeable and very helpful. I went to the shop and Craig took me through all the possible scenarios, he was very patient and friendly. I did buy a new scooter but never felt under any pressure to do so. He was very very kind and helpful. The guys who delivered were also very kind and helpful. All round a fantastic shop and staff. Thank you!
10 January 2025
Unprompted review
Reply from Ableworld - Colchester
Hello Hilary,
Thank you for taking the time to leave us some feedback. We are thrilled to hear our Ableworld Colchester team was able to assist you on your visit to the store, we hope to see you again soon.
Take care,
Ableworld
Went to the Colchester branch this…
Went to the Colchester branch this morning to arrange pick up of shower wheelchair.
The lady who served me was very helpful and courteous.
Thank you
12 November 2024
Unprompted review
Reply from Ableworld - Colchester
Hi William,
Thank you for taking the time to leave us this review. We are thrilled to hear our Colchester team was able to assist you on your visit to the store and we hope to see you again soon.
Take care,
Ableworld
Moved my Mum's recliner chair from her…
Moved my Mum's recliner chair from her home to care home within hours. All staff very helpful and efficient
23 September 2024
Unprompted review
Reply from Ableworld - Colchester
Hi Jane,
Thank you for taking the time to leave us this review. We are thrilled to see our Colchester team were able to help and we hope to see you again soon!
Take care,
Ableworld
Brilliant support through the years
Brilliant support through the years
I got my first power wheelchair from Ableworld a few years ago and I'm very grateful I did. They helped me find the one that was right for me and have always been very quick to support whenever something goes wrong. Friendly and supportive and they make sure that my wheels are working, letting me lead the rest of my life as I choose.
Thanks to all at Ableworld and especial shout-out to John for tireless troubleshooting of whatever the latest thing is I've done to my chair.
10 September 2024
Unprompted review
Reply from Ableworld - Colchester
Hi Peter,
We are thrilled to hear that you had a great experience with our service and found our staff friendly. Your feedback means a lot to us and motivates us to continue providing excellent service.
We look forward to seeing you again soon!
Take care,
Ableworld
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.