First time looking for mobility aids. Initially went in to enquire about day rental for mobility scooter but came out with a walker. Great experience and salesman Lee, at the Newport, Telford branch,... See more
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To whom it may concern. I recently purchased a mobility scooter from Ableworld Newport. I would congratulate the staff and in particular the assistant store manager Samuel Picken who presented us w... See more
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The man in the shop was excellent, he was extremely helpful and asked if I wanted to try out the car seat cushion in my car, which I did and then purchased. The shop staff were all very nice and frien... See more
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Gave us all information we needed. Had a trial run on motorised scooter. Explained everything clearly, gave good advice.
Company replied
Company details
- Mobility equipment supplier
- also in
- Disability equipment supplier
- Hospital equipment and supplies store
- Wheelchair Shop
About Ableworld - Newport (Shropshire)
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Contact info
Audley Avenue Business Park, TF10 7BX, Newport, Shropshire, United Kingdom
- 01952 820772
4.6
Excellent
44 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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very helpful guidance
very helpful guidance. Told me about VAT free purchases. Advised me of my needs
12 October 2026
Reply from Ableworld - Newport (Shropshire)
Hi Howard,
Thank you for your lovely 5-star review! We're pleased to hear that our Newport, Shropshire team provided helpful guidance, explained the VAT-free purchasing options clearly and helped you find what best suited your needs.
We appreciate your kind feedback. If there's anything else we can help with in the future, please don't hesitate to get in touch- we're always happy to help.
Kind regards,
Ableworld
Great shop, great staff!
The man in the shop was excellent, he was extremely helpful and asked if I wanted to try out the car seat cushion in my car, which I did and then purchased. The shop staff were all very nice and friendly.
7 October 2026
Reply from Ableworld - Newport (Shropshire)
Hi CT,
Thank you for your wonderful 5-star review! We're delighted to hear that our Newport team were so helpful and friendly, and that you had the chance to try the car seat cushion in your own car before deciding to purchase it.
We appreciate your kind feedback. If there's anything else we can help with in the future, please don't hesitate to get in touch- we're always happy to help.
Kind regards,
Ableworld
Gave us all information we needed
Gave us all information we needed. Had a trial run on motorised scooter. Explained everything clearly, gave good advice.
4 October 2026
Reply from Ableworld - Newport (Shropshire)
Hi Gill,
Thank you for your lovely review! We’re so pleased to hear that our Newport team gave you all the information you needed, explained everything clearly and offered helpful advice. It’s great to know you also had the opportunity to try the mobility scooter before making your decision.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch — we’re always happy to help!
Kind regards,
Ableworld
Understanding my needs
Understanding my needs.
Walking frame purchased,with no hassle.Thankyou.
4 October 2026
Reply from Ableworld - Newport (Shropshire)
Hi Alison,
Thank you for your wonderful review! We’re so pleased to hear that our Newport team took the time to understand your needs and made purchasing your walking frame simple and hassle-free. We really appreciate your kind feedback.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch — we’re always happy to help!
Kind regards,
Ableworld
Reply from Ableworld - Newport (Shropshire)
Hi Mr Pitt, thank you for your 5-star review! We're pleased to hear you were happy with the service from our team. We appreciate your kind feedback. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Extremely helpful with good…
Extremely helpful with good demonstrations and nothing was too much trouble. Highly recommended.
17 September 2026
Reply from Ableworld - Newport (Shropshire)
Hi Mr Clayton, thank you for your lovely review! We're delighted to hear that you found our demonstration helpful and that our team was able to make your experience a positive one. We appreciate your recommendation, and if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
As always abelworld had exactly what I…
As always abelworld had exactly what I needed and the staff as ever were friendly and helpful
15 September 2026
Reply from Ableworld - Newport (Shropshire)
Hello Marilyn, thank you for your kind words. We're pleased to hear that Ableworld had exactly what you needed, and that our staff continued to provide friendly and helpful service.
Kind regards,
Ableworld
To whom it may concern
To whom it may concern.
I recently purchased a mobility scooter from Ableworld Newport. I would congratulate the staff and in particular the assistant store manager Samuel Picken who presented us with options and explained in great detail the benefits of each product, not once did he try to hard sell us. The product we purchased has proved to be excellent and i would have no hesitation in recommending the store and its staff. Derek Harris
6 September 2026
Reply from Ableworld - Newport (Shropshire)
Hello. thank you for your wonderful feedback. We're delighted to hear that you had a positive experience at Ableworld Newport and that Samuel Picken provided you with helpful and detailed advice. It's great to know that you are satisfied with your mobility scooter and that you would recommend our store and staff. Your kind words are greatly appreciated.
Kind regards,
Ableworld
It was a pleasure being served by…
It was a pleasure being served by polite ,well mannered , and knowledgeable staff .We were made to feel welcome and nothing was too much trouble
17 August 2026
Reply from Ableworld - Newport (Shropshire)
Hi John, thank you for your 5 star review! We're delighted to hear that you felt welcomed and well looked after by our team. We're very proud of our polite, knowledgeable staff, and it's wonderful to know they made your experience so enjoyable. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Newport, Telford Branch Experience
First time looking for mobility aids. Initially went in to enquire about day rental for mobility scooter but came out with a walker. Great experience and salesman Lee, at the Newport, Telford branch, was really helpful, informative and demonstrated how the equipment worked without making us feel daft! He had such a lovely manner. Would definitely return when it comes around to buying the scooter.
12 August 2026
Reply from Ableworld - Newport (Shropshire)
Hi Mrs Clark, thank you for your 5 star review! We're delighted to hear that Lee at our Newport branch was so helpful, informative and welcoming. It's fantastic to know he made your first experience of looking at mobility aids feel comfortable and straightforward. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Good and service and very helpful and…
Good and service and very helpful and informative staff
7 August 2026
Reply from Ableworld - Newport (Shropshire)
Hi Carol, thank you for your lovely 5 star review! We’re delighted to hear you received great service and found our team helpful and informative. We always aim to make sure our customers feel supported and confident with their choices. We're always here to help if you need any further assistance.
Kind regards,
Ableworld
Staff very friendly
Staff very friendly I had a slight problem with my new scooter ( buggy) it was delt with and i am very satisfied with the outcome I will use them again for all my needs all staff are very helpful
2 July 2026
Unprompted review
Reply from Ableworld - Newport (Shropshire)
Hi Gary, thank you for your lovely review! We’re so pleased to hear you found our team friendly and helpful, and that your issue with your new scooter was resolved quickly to your satisfaction. It’s great to know you’d choose Ableworld again for your future needs—we’re always here to help.
Kind regards,
Ableworld
Newport Shropshire
I visited the shop in Newport (Shropshire) last Saturday 20th June along with a friend who was looking for a new road scooter. We were attended to by Lindsay and Lisa who literally could not have been more helpful.
The two ladies were very helpful and despite the scorching weather, they brought a number of scooters from the store, set up a small manoeuvring course and allowed us to test drive the ones we liked. Their product knowledge was excellent and answered all my questions fully. In the end, I realised that my old scooter (over 5 years old), had been superceded by a number of more comfortable and more manoeuvrable options and I decided to upgrade.
In conclusion, can you please pass on my congratulations to the team at the Newport store, their humour and customer support were a credit to the company! Well done!!
20 June 2026
Unprompted review
Reply from Ableworld - Newport (Shropshire)
Hi Paul, thank you for taking the time to share your wonderful experience at our Newport (Shropshire) store. We are delighted to hear that Lindsay and Lisa provided you with such excellent assistance and made your visit enjoyable despite the warm weather.
It’s fantastic to know that they were able to help you find the perfect new scooter and that their product knowledge was helpful in guiding your decision. We believe our team’s dedication to customer support and their friendly approach truly make a difference, and I will certainly pass on your kind words to them.
Your feedback is greatly appreciated, and we’re thrilled that you had such a positive experience with us. We hope you enjoy your upgraded scooter and look forward to welcoming you back in the future.
Kind Regards,
Ableworld
We went to Newport to buy a recliner…
We went to Newport to buy a recliner and received excellent service. Sam the assistant manager was absolutely brilliant . He was very knowledgeable, patient and kind. I would not hesitate to recommend them.
16 May 2026
Unprompted review
Reply from Ableworld - Newport (Shropshire)
Hi Emma, Thank you for your wonderful review! We're delighted to hear that you received excellent service from Sam and that your experience was so positive. We truly appreciate your kind words and recommendation. We look forward to helping you again in the future!
Kind Regards,
Ableworld
I paid a visit to the Newport (near…
I paid a visit to the Newport (near Telford) branch today and asked about mobility scooters that would fit in my car. The lady that served me had a terrible attitude, she made me feel like I was wasting her time but in all honesty she wasted mine. I would not buy from there again, their customer service was a terrible experience, Train you staff for goodness sake..
21 April 2026
Unprompted review
Reply from Ableworld - Newport (Shropshire)
Dear Denise,
Thank you for taking the time to share your feedback. I’m very sorry to hear about your recent experience in one of our stores. This is not the level of service we aim to provide, and I understand how frustrating this must have been for you.
We take concerns like yours seriously, and the area of concern will be addressed with the store and investigated for you to ensure it has been fully reviewed and where necessary improvements are made. Your feedback is important in helping us maintain the standards we expect across all of our locations.
If you’re open to it, we would appreciate the opportunity to learn a bit more about what happened so we can follow up appropriately. Please feel free to reply directly to the following email support@ableworld.co.uk
Thank you again for bringing this to our attention. We value your business and hope to have the opportunity to restore your confidence in us.
Take Care,
Ableworld
Nothing too much trouble to meet my needs
As I'm shortly due a hip replacement, I have been looking for a Riser Recliner chair. I had initially looked at probably the most well known brand but then I checked Ableworld to find their chairs were half the price. Worth a look I thought!
They quickly sized me up and offered me a couple of chairs which both felt great and I spent ages trying to decide between them. Lisa, the sales lady was absolutely fantastic as are all the staff at this branch, nothing was too much trouble as I flip flopped back and forth.
I decided to mull things over for a few days, a chair is a lot of money and I wanted to be sure. Checking online I found Ableworld listed a different back style variant of one of the ones I had tried - so they very kindly arranged to get one transferred into the shop so I could literally try them side by side.
In the meantime, the chair came in but they hadn't got any contact phone for me so Lisa took it upon herself to send me a letter telling me the chair was in! That's service.
The conclusion is I went over and spent an hour swapping seats until it became apparent which one I liked the most (the one they got in special - the Cheshire Riser Recliner with Lateral Support back ) and finally, I placed the order!
The chair is British made, felt exactly the same quality as ones twice the price from elsewhere and the service was incredible. Thank you to Lisa and your colleagues for making my experience so good - and we also had a good laugh in the process. I shall send you a photo of me in it when it arrives!
17 April 2025
Unprompted review
Reply from Ableworld - Newport (Shropshire)
Hello,
Thank you so much for this lovely review. We are thrilled to hear you found our Ableworld Newport store to be of excellent service when you visited and that they were able to help you find the perfect Riser Recliner! (You picked a good one!). We hope to see you again soon and can't wait to see the photo!
Take care,
Ableworld
Take care,
Ableworld
First stop and only stop in the future.
For some reason, not sure why, I had never considered going to Ableworld, it was only after visiting a company in Birmingham the need for a coffee turned into this retail park in Newport Shropshire that I saw Ableworld after a coffee thought “why not” I had a type of Mobility scooter in mind and was impressed by Lisa who explained everything to me, showed how it folded etc when we discussed my requirements I was shown a model with suspension and gave it a test drive, being honest it was so much better in every way. I cannot express my gratitude to both female sales personnel, in future Ableworld will be my first stop and ONLY stop, thank you everyone at Ableworld Newport Shropshire.
8 April 2025
Unprompted review
Reply from Ableworld - Newport (Shropshire)
Hi Peter,
Thank you so much for your review! It's great to hear that our Ableworld Newport store provided excellent service on your visit and we hope to see you again soon.
Take care,
Ableworld
Absolutely excellent branch
Absolutely excellent branch. Was served by Mark, he was tentive and extremely helpful, gave us a great demo on the mobility scooters, we explained our needs and he quickly identified the ideal model for us, he processed the purchase quickly and helped us to load the car. Definitey recommend this branch.
3 April 2025
Unprompted review
Reply from Ableworld - Newport (Shropshire)
Hi Peter,
Thank you so much for your review! It's great to hear that our Ableworld Newport store provided excellent service on your visit to the store, and we hope you are enjoying your new Mobility Scooter!
Take care,
Ableworld
Delivery for bed
Nice easy fast delivery , friendly people helped by gavin and James did it all for me highly recommend
28 June 2024
Unprompted review
Reply from Ableworld - Newport (Shropshire)
Hello Will,
Thank you for taking the time to leave us some feedback. We are thrilled to hear our Newport Shropshire team provided great service on your visit. We hope to see you again.
Take care,
Ableworld
Good Experience
We went to the store in Newport Shropshire. The visit was previously arranged so the store had time to obtain a sample of what we were after. All went according to plan. We were helped by Lisa. She was informative, helpful, pleasant and fun. We came away with a product we wanted and smiling.
19 June 2024
Unprompted review
Reply from Ableworld - Newport (Shropshire)
Hello Dale,
Thank you for taking the time to leave us some feedback. We are thrilled to hear our Newport Shropshire team provided great service on your visit. We hope to see you again.
Take care,
Ableworld
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