Ableworld - Newport (Shropshire) Reviews 

Fantastic service received today by Milly and Lyndsey at the Newport store. Both ladies helped us choose the right chair/beds for our requirements and were patient, kind and attentive. Lyndsey noticed that my wife’s wheelchair foot stands were not at the right height so adjusted them for us for her comfort. Amazing service all round and then some. Thank you. Alli and Kirsty.

Fabulous service today from Jacqui at the Newport store , she understood my mums needs and requirements when purchasing a rise and recline chair , thanks Jacqui I will recommend you to everyone that I know you will be able to help , many thanks Elaine and mum .

I would like to give a big shout out to Jacqui and Lindsey and all the team at Ableworld in Newport.
What an amazing experience. The most caring and helpful staff. After my mobility deteriorated this year, I decided to pop into Ableworld in Newport to have a browse. Oh my life. The information and help I received was second to none. No pressure at all and was able to try various scooters and riser/recliner chairs. Nothing was too much trouble for the girls...I was sent away to have a think about what would be best in my circumstances. Well, first came the stairlift, thank you to engineer Drew who did a fantastic job. Next, came the latest carbon fibre power chair which I can't recommend high enough. It's amazing! Then came the Wrenbury riser/recliner. Worth every penny and again, can highly recommend.
So then, thank you again girls, I now have some quality of life back. You are fantastic!
Xx

I took my Nan to check to try some new scooters has hers was too small and dying. They wasn't annoying customer service assistants, this lady came over asked if we was okay then left us alone, letting us know to ask if we needed her. We needed her and she let my nan try a scooter and took her outside down the road. She wasn't pushy and let us take our time and answered anything we needed. We purchased a scooter for £1600. She showed us how to take it apart and put back together. Excellent service. Her name was Sarah.

From start to finish a pleasant experience staff pleasant friendly and very professional nothing was too much trouble for them
Jacqui who served us was absolutely fantastic gave lots of advice and not pushy at all, she is a credit to ableworld and it shows she is a real people person and takes her job very seriously but most of all cares
The scooter I have bought is going to change my life thank you

Tilly showed and demonstrated the reclining chairs and 4 wheeled walking aids that I was interested in. I tried a variety of them and then chose the two items I wanted. It was a great experience thanks to Tilly. The items were delivered earlier than promised by 2 people who set up the chair and were very pleasant and helpful. A great experience!

Visited the Newport Shropshire store today to get my dad a chair suitable to help with his posture as he’s been struggling with severe pain due to sciatica.
The young lady (Tilly) was so very polite helpful and knowledgeable. Really comforting for my dad to have a friendly face helping him, as he was in excruciating pain at the time but her positive attitude really brightened his day. Thanks Tilly.

I purchased my first wheelchair today after speaking with Lindsey from the Newport Shropshire branch last week. I visited today. Accepting that I need one has been a tough decision. Lindsay made me so comfortable and understood my needs quickly and professionally.

Admitting that you need a mobility scooter is not a pleasant experience.
I went to Ableworld, Newport & stood surrounded by mobility equipment. Then I saw Tilly with a big smile & a welcome. I knew which scooter I wanted & she brought it out & the fun began. Tilly made everything bearable & she knew everything about all the products.
I didn't buy the scooter I thought I wanted. Thanks to her advice I chose a very stable & handsome one which was much more suitable for me.
We had a lovely morning with lots of laughter. My scooter is in the garage & I went to have a look at it before I wrote this review. I don't think of it as a backward step but an open door to more things that I can do which have been closed to me.
Tilly was part of this conclusion & I am very grateful to her,
Thank you Tilly,
Regards,
Bee Phelps.

I was seved by lindsey today to get an electric wheelchair she was most helpful and guided me to the best product and I was very satisfied with the item and purchased it and she helped me to dismantle it and also loaded into the boot for me. I she was was great and great company . thankyou lindsey

Visited your Newport store to purchase a electric recliner chair. On entering store we were left a while to have a browse round. Then Lindsey the manageress came over and asked if we needed help. She showed us chairs and was very knowledgeable about which was best for my needs. We weren't pressured at all,she was at the time training a new member of staff and asked if we minded him going through the forms for the purchase. (Which was fine) All in all a very pleasant shopping experience. Will highly recommend anyone else to visit.

excellent customer service, Jacqui answered all our questions and gave us plenty of time to choose a mobility scooter for our mum.

Top customer service by Alex. Great safety awareness .Excellent well mannered

We have purchased several items in the last couple of years at your Newport ,Shropshire outlet.The staff have always been very professional in their guidance.They have never put pressure on us.
P & M Murray

I contacted Ableworld Newport on Tuesday morning as our lift and recline chair had stopped operating correctly. I was given an appointment for an engineer to attend on Thursday morning. Alex the engineer arrived promptly and carried out a full inspection of the chair and diagnosed the fault and carried out the necessary repair to rectify it. Alex was very courteous and knowledgable about the product he was repairing. I wish every company where able to attend and repair their equipment so promptly and efficiently. Thanks Alex.
Steve

Lindsay was so wonderful, she helped to get my dad all of the things he needed in the right height for him, she was knowledgeable, gave great advice, and wanted everything to be perfect for dad. She took her time, never rushed us, nothing was ever too much and included him in everything! Was a great experience, would definitely recommend!

The problem is not so much the company but a product they sell, a reclining chair i bought creaks going up and down, its very irritating, an engineer has been out twice but still the same, now my warranty has run out, i would not recommend these chairs or maybe i'm just unlucky, paying £1,400 for the chair i don't expect any problem.

Alex Turner was the engineer who attended our home to replace the handset and a couple of casters on my wife's recliner chair, which she uses 24/7. He was punctual, polite, wore the corporate clothing, had all the parts he needed and worked quickly and efficiently. Those attributes moved my score from 3 to 4 stars, the initial assessment being based on a prolonged delay between ordering and paying for the replacement parts and them being fitted, due to the wrong parts being ordered in the first place.

having been in the shop for some help wich was provided free,i went back some time later to look at mobility scooter,a young lady called lindsey served me,very good at helping an OAPas i came out ridding scooter,very help full thanks lindsey.UPDATE having been to store to get my battery checked went and picked up battery only to find it had not been charged up so in telford town center with a mobility scooter that does not work WHY WAS I NOT INFORMED THAT BATTERY WAS LOW.SORRY LINDSEY YOU DID NOT SAY ANYTHINK ABOUT CHARGING BATTERY.

I have been to able world in Newport a few times now and the staff are very helpful. It was lovely today to go in and see jacqui who I brought my first scooter from, she is very helpful and made sure I was happy with my purchase. The gentleman in there is equally as nice but I’m not sure of his name. I’ve now been named Mrs Three scooters 🤦‍♀️🤣