Banner for Ableworld - Southampton

Ableworld - Southampton Reviews 

202
•
TrustScore 5 out of 5

4.8

42-46 Portsmouth Road, Woolston, SO19 9AD Southampton, Hampshire, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My daughter brought myself and my husband down to look for a walker for my husband who is suffering from Parkinson’s. He saw one he liked and the sales lady explained everything to us about the walker... See more

Company replied

Rated 5 out of 5 stars

Friendly customer service. Courteous engineer who installed the stair lift. Explained in detail how to operate the stair lift. Left the work area clean. A job well done.

Company replied

Rated 5 out of 5 stars

The very helpful young lady that I saw on Monday at woolston who was very polite and helpful a big Thankyou

Company replied

Rated 5 out of 5 stars

Needed a wheelchair for my wife who has advanced dementia and mobility problems. We are both 80, I am sole carer and with Parkinson's so lugging a 'normal' wheelchair about is not good, similarly my w... See more

Company replied


Company details

  1. Mobility equipment supplier
  2. also in
  3. Disability equipment supplier
  4. Hospital equipment and supplies store
  5. Wheelchair Shop

About Ableworld - Southampton

Written by the company

About Us

Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.

Ethical Traders

We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.

Our Products

Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.

Free Expert Assembly

Free Professional Assembly

Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.

Contact info

  • 42-46 Portsmouth Road, Woolston, SO19 9AD, Southampton, Hampshire, United Kingdom

  • 023 8044 0000

4.8

Excellent

TrustScore 5 out of 5

202 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(202)

769 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Southampton.

Southampton.
Excellent service. Dean was very professional and so so helpful when I was purchasing a walker for my elderly mother. Thank you

16 August 2023
Unprompted review
Ableworld - Southampton logo

Reply from Ableworld - Southampton

Hello Loraine,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Dean from our Ableworld Southampton was able to help you when you purchased your new walker. We hope to welcome you back in-store again.

Take care
Ableworld

Rated 5 out of 5 stars

rollator update…

My sister and I visited Southampton branch today and were served by Dean a most helpful and courteous gentleman. We wanted to update my sister's walker and following his advice and assistance got a new Gepard carbon fibre rollator after helping me to see I could manage to put it in the car boot which I could service rated 100percent.

8 August 2023
Unprompted review
Ableworld - Southampton logo

Reply from Ableworld - Southampton

Hello Maureen,

Thank you for taking the time to leave us this excellent review, We are thrilled to hear that Dean from Ableworld Southampton was able to help you find the right walker to meet your sister's needs. We hope to welcome you back in-store again.

Take care
Ableworld

Rated 5 out of 5 stars

Very helpful

The telephone order was dealt with in a professional manner and they were very helpful, the young man,James, who brought it to me was also very helpful and I am very happy with my purchase.

7 August 2023
Unprompted review
Ableworld - Southampton logo

Reply from Ableworld - Southampton

Hello Mary,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that team at Ableworld Southampton provided great service, from the telephone call to your delivery we are happy to hear you are happy about your purchase. We hope to see you again.

Take care
Ableworld

Rated 5 out of 5 stars

Service par excellence

The Assistant Manager, Peter, was very helpful. He was able to establish & supply the correct part I that needed from a photograph. Really good service.

5 August 2023
Unprompted review
Ableworld - Southampton logo

Reply from Ableworld - Southampton

Hello Katharine,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Peter from our Ableworld Southampton was very helpful on your visit to us in-store. We hope to welcome you back again in the future.

Take care
Ableworld

Rated 5 out of 5 stars

Ableworld Southampton

Ableworld Southampton are excellent. They helped my elderly parents to remain safe, mobile & comfortable. Equipment provided always good quality. Gave them confidence to remain independent & live in their own home. You can trust Jeff & the team to always give good helpful honest respectful advice. Nothings too much trouble. Recommend them to anyone. XXXX Debbie K

12 July 2023
Unprompted review
Ableworld - Southampton logo

Reply from Ableworld - Southampton

Hello Debbie,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that the team at our Ableworld Southampton provide excellent service and are ablw to help your parents remain safe, mobile and comftable. We look forward to welcoming you back.

Take care
Ableworld

Rated 5 out of 5 stars

We visited our local Ableworld to…purchase a mobility scooter

We visited our local Ableworld to enquire about a mobility scooter for my husband.
All staff were very welcoming especially Aimee who was very attentive to our needs.
We had no experience about scooters and she really helped put our mind at ease.she demonstrated a few scooter and electric chairs and my husband could try them all.
I was able to practice putting the scooter in the boot of our car and felt confident after a few tries to be able to do it without Aimees guidance.
We reserved a scooter with no obligation to buy but we're so impressed with the help and advice we received We went back and bought the scooter 2 days later and were able to take it away the same day.
Aimed helped us with the insurance too and made sure everything was clear and we were happy before we left.
We even received a free scooter bag!
We thoroughly recommend visiting Aimee especialy and the team.

23 June 2023
Unprompted review
Ableworld - Southampton logo

Reply from Ableworld - Southampton

Hello Clare,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that the Amiee from our Ableworld Southampton was able to help you find a scooter to meet your husbands needs. It's also great to her that Amiee was able to put your mond at ease. We hope to see you again.

Take care
Ableworld

Rated 5 out of 5 stars

Brilliant service from Jeff who came to…

Brilliant service from Jeff who came to our rescue. We had arrived in Southampton to go on a cruise when my husband mobility chair broke when getting it out of the car.
A quick phone call to Ableworld and we took our chair there where Jeff fixed it for us and got us back on our way.
Thank you so much for such fantastic and friendly service. Steve and Katie

24 June 2023
Unprompted review
Ableworld - Southampton logo

Reply from Ableworld - Southampton

Hello Steven and Katie

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Jeff from our Ableworld Southampton was able to help you fix your husband's mobility scooter. It's also great to hear that provided fantastic friendly advice. We hope to see you again here at Ableworld.

Take care

Rated 5 out of 5 stars

Visited woolston branch as had problem…

Visited woolston branch as had problem unfolding electric aero lite chair even thou they don’t sell this model a gentleman named Peter went beyond to sort problem out for us ,to say we were happy is a understatement and will definitely be using this shop for further products .

Thank again to staff for their help

19 June 2023
Unprompted review
Ableworld - Southampton logo

Reply from Ableworld - Southampton

Hello Chris,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Peter from our Ableworld Southampton store went above and beyond to help you sort your problem out. We hope to see you again soon.

Take care
Ableworld

Rated 5 out of 5 stars

Exceptional service by all staff.

This review is for all the staff at the Woolston, Southampton branch of Ableworld. I visited over two days to purchase a tilt and rise chair and a mobility walker for my wife. I was greeted by various members of staff who were able to answer all my questions and help me select the one's that would be best for my wife. Utimately I was served by Aimee who was very knowledgeable and friendly. Needless to say, my wife is delighted with them, especially the chair, a Dorchester Grande Waterfall, which seems to do everything except vacuum the house. The two engineers who assembled and installed the chair are also worthy of praise. Friendly, polite and very fast. A big well done to all concerned. A highly recommended company and staff.

9 June 2023
Unprompted review
Ableworld - Southampton logo

Reply from Ableworld - Southampton

Hello John,

Thank you for taking the time to us this fantatsic review. We are delighted to hear that the team at Ableworld Southampton was able to help assist you in finding the right mobility aids to meet your wife's needs. It's also great to hear that our delivery team were Friendly, polite and very fast. We hope to welcome you back again.

Take care
Ableworld

Rated 5 out of 5 stars

Southampton Branch amazing

Southampton Branch amazing. Needed a scooter for the Wife and would highly recommend this company. Went to EDEN first but this company wins hands down. If you have any mobility issues use this company. 10/10

31 May 2023
Unprompted review
Ableworld - Southampton logo

Reply from Ableworld - Southampton

Hello Andy,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that the team at Ableworld Southampton provided great service and was able to help you find a mobility scooter to meet your wife's needs. We hope to welcome you back again in the future.

Take care
Ableworld

Rated 5 out of 5 stars

Great shop - helpful and friendly

Went for a mobility scooter and wheelchair. Jeff helped us. He was very informative and explained how to use both products in great detail
Would definitely recommend this shop

29 May 2023
Unprompted review
Ableworld - Southampton logo

Reply from Ableworld - Southampton

Hello Alison,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Jeff at Ableworld Southampton was able to give you knowledge on products in great detail. We hope to welcome you back again.

Take care
Ableworld

Rated 5 out of 5 stars

Fantastic service from Ableworld

Fantastic service from Ableworld, Southampton today. Firstly Peter was exceptionally helpful and knowledgeable on the phone. He then managed to get a service engineer out within 2 hours.....on a busy Friday. Finally after over 2 months of struggling without our stairlift, and with different people not being able to mend it, the engineer fixed it within 20 minutes......and at a call out charge of less than 50% of other companies!!!! Highly recommended service from a local company.

26 May 2023
Unprompted review
Ableworld - Southampton logo

Reply from Ableworld - Southampton

Hello Christopher,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that the team at Ableworld Southampton was able to help source a quick solution when fixing your stairlift. We hope to see you again.

Take care
Ableworld

Rated 5 out of 5 stars

Today I had to visit able world in…

Today I had to visit able world in Woolston as my mobility scooter had fault with it .when I entered the shop a assistance came straight over and asked about the problem after he had a look at it he said he would get a engineer to look at it after 15 minutes he came back to tell me he had fixed the fault the staff in that shop are so helpful kind and curtious thanks to all especially Jeff the engineer

24 May 2023
Unprompted review
Ableworld - Southampton logo

Reply from Ableworld - Southampton

Hello Francis,

Thank you for taking the time to leave us this excellent review. We are thrilled to hear that the team at Ableworld Southampton was able to help fix your mobility scooter quickly and efficiently. We hope to welcome you back in-store again.

Take care
Ableworld

Rated 5 out of 5 stars

Outstanding customer service

We visited Southampton from Wales and we hired a scooter rather than take mine. The petrol saved from the extra weight was more than the hire cost
Customer service was excellent. Dean even gave me an idea for maybe a new business venture. The lady that served us was really good and patient. 100% recommend Ableworld Southampton

21 May 2023
Unprompted review
Ableworld - Southampton logo

Reply from Ableworld - Southampton

Hello,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Dean from Ableworld Southampton provided excellent service. It's also great to hear that you were happy with our hiring service also. We hope to welcome you back again.

Take care
Ableworld

Rated 5 out of 5 stars

James was fast

James was fast, efficient and very polite.

17 May 2023
Unprompted review
Ableworld - Southampton logo

Reply from Ableworld - Southampton

Hello,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that James from our Ableworld Southampton provided great service. We hope to welcome you back in-store again.

Take care
Ableworld

Rated 5 out of 5 stars

Grateful thanks..

I required a home visit and Mark from the Woolston Store, Southampton arrived promptly and brought some wheelchairs for me to try. I would like to thank him for his excellent customer skills as he had just the chair that suited me. I do not hear well and he was kind and patient answering my queries. Nothing was too much trouble for him. I would recommend this Company to anyone with mobility problems.

26 April 2023
Unprompted review
Ableworld - Southampton logo

Reply from Ableworld - Southampton

Hello Pat,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Mark from Ableworld Southampton provided excellent service and was able to help you find a wheelchair to meet your needs. We hope to welcome you back again.

Take care
Ableworld

Rated 5 out of 5 stars

Repaired wheelchair

I was advised on the phone to take my grandson's wheelchair into Able world Woolston, with hope for repair to the arm rest.
I was offered a seat by the lady at the till, who took my wheelchair. Shortly after a young lady made me a much welcome cup of coffee with a smile. It wasn't long after Mark brought back my grandson's wheelchair with both arms replaced. No waiting to order and on top of that, no charge! My grandson had been in so much discomfort and in an instant repaired. Such friendly, super efficient staff and it was towards the end of day. So very grateful for such kindness and for Mark carrying out the replacement and putting it in the car for me. Excellent, so happy. Thank-you 😊

21 April 2023
Unprompted review
Ableworld - Southampton logo

Reply from Ableworld - Southampton

Hello

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Mark from Ableworld Southampton was able to help fix your grandson's wheelchair. It's also great to hear that the team at Southampton was very friendly and efficent. We hope to welcome you back again.

Take care
Ableworld

Rated 5 out of 5 stars

Great product.

Superb product, superb service by Steve Bloodworth and Jay Arnold. My new stairlift allows me to access both upstairs and down at will.

28 March 2023
Unprompted review
Ableworld - Southampton logo

Reply from Ableworld - Southampton

Hello Robert,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Steve and Jay from our Ableworld Southampton stairlift engineering team provided great service. It's also great to hear that your stairlift is now allowing you to access the two levels of your home more easily. We hope to see you again.

Take care
Ableworld

Rated 5 out of 5 stars

Help in many ways

My experience at the Ableworld store in Woolston, Southampton could not have been better. The service and help provided by Jackie was second to none - even to telling me what bus to catch home! 100% recommendation.

25 March 2023
Unprompted review
Ableworld - Southampton logo

Reply from Ableworld - Southampton

Hello Peter,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Jackie from Ableworld Southampton provided excellent service on your visit. We hope to welcome you back again in the near future.

Take care
Ableworld

Rated 5 out of 5 stars

An amazing service

An amazing service - phoned Wednesday re a broken recliner chair was advised to take photos and email them so they could check it was one they could support. They called back same day and arranged to come Friday. Mark and James arrived as arranged and despite having to return to the store to collect the correct part, they came straight back and fixed the chair. Great company, service and lovely staff.

24 March 2023
Unprompted review
Ableworld - Southampton logo

Reply from Ableworld - Southampton

Hello Marian,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that James and Mark from Ableworld Southampton provided excellent service when helping fix your riser recliner chair. We hope to see you again.

Take care
Ableworld

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look