My daughter brought myself and my husband down to look for a walker for my husband who is suffering from Parkinson’s. He saw one he liked and the sales lady explained everything to us about the walker... See more
Company replied

42-46 Portsmouth Road, Woolston, SO19 9AD Southampton, Hampshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
My daughter brought myself and my husband down to look for a walker for my husband who is suffering from Parkinson’s. He saw one he liked and the sales lady explained everything to us about the walker... See more
Company replied
Friendly customer service. Courteous engineer who installed the stair lift. Explained in detail how to operate the stair lift. Left the work area clean. A job well done.
Company replied
The very helpful young lady that I saw on Monday at woolston who was very polite and helpful a big Thankyou
Company replied
Needed a wheelchair for my wife who has advanced dementia and mobility problems. We are both 80, I am sole carer and with Parkinson's so lugging a 'normal' wheelchair about is not good, similarly my w... See more
Company replied
Written by the company
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Professional Assembly

42-46 Portsmouth Road, Woolston, SO19 9AD, Southampton, Hampshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service, very Helpfull, nothing was too much trouble. The Two Gents Mark And James Extremely Kind and Helpful.

Reply from Ableworld - Southampton
The honesty and the timing of return of my mobility scooter was excellent. My scooter had a front wheel guard come off.I rang the Woolston,Southampton branch who checked with my insurance co on 22nd March ,it was picked up on 23rd and delivered back in perfect condition on 24th March. Thank you Ableworld !
And a special thanks to Mark and James !

Reply from Ableworld - Southampton
Incredibly fast and efficient service when we needed it most.
My father was going to be discharged from hospital with no means of accessing the stairs.
Steve Bloodworth came to the rescue
Surveyed on Saturday and stair lift fitted on Monday!
We will be forever grateful to Ableworld

Reply from Ableworld - Southampton
Well what can I say? There is still great customer service out there. The staff were so very helpful, making sure that the product was right for me. Everything explained to me about the finer details. 5star service. Thank you.

Reply from Ableworld - Southampton
Mark and James delivered and demonstrated new bath lift all good and a good asset to the company.

Reply from Ableworld - Southampton
Dean welcomed me immediately I entered the shop at Woolston and asked how he could help me. He was willing and courteous and very informative about the mobility scooter I wanted to purchase. Nothing was too much trouble for him. He answered all my questions and was very happy to demonstrate everything he said. It was a very pleasant experience and I am very pleased with the scooter I bought that very day. Do not hesitate to pay them a visit if you need constructive guidance about anything you wish to purchase from their extensive shop and supplies. Well done Ableworld and well done Dean for such a pleasant experience. Patricia.

Reply from Ableworld - Southampton
! have dealt with Ableworld for 5 years And have no problem with and the staff have been very helpful .
I have just had the wheels on my Mobility scooter changed to solid ones by Mark and James they very good.

Reply from Ableworld - Southampton
From start to finish everything was so easy, from purchase the knowledge of staff, no pressure buying, delivery within a couple of days and all the staff went above and beyond. Nothing was too much trouble. Would use again definitely and would highly recommend.

Reply from Ableworld - Southampton
Thank you for the help getting a walking stick ‘ which was suitable for my needs . Very friendly Dean helped me , will definitely return if I need anything else

Reply from Ableworld - Southampton
We have always had very good help from all staff , Megan was very helpful with my mother in law who is in her 90. She showed us all the walkers for my mother in law to use, they always helpful and nothing to small for them to do for you. We have always use s them when we need anything. A full 100/100 to them.😀

Reply from Ableworld - Southampton
We are the new comers to UK. One of the side-guards of my sister’s power wheelchair was found loose and we didn’t know how to get the repair service. Luckily I do remember Ableworld. I had a very pleasant experience when I bought a walker for my sister at Ableworld last few months. With the professional advice that was given by Peter, my sister got a very useful walker. Therefore I went to Ableworld and sought for advice from Peter on 20 February. Peter arranged a staff to fasten the side-guard onto my sister’s power wheelchair immediately and didn’t charge me a penny. I wish to thank all the staff who are working in that shop. They all give us a very warm service.

Reply from Ableworld - Southampton
I had a puncture this morning and was stuck in merryoak this morning ,rang ableworld spoke to Geff he was so polite and helpful 15 mins a van and a lovely member of staff Dean took my scooter and offered me a lift ,bless them ,two hours later phone call to say my mobility scooter had been done great service brilliant staff so grateful to them

Reply from Ableworld - Southampton
Incredibly helpful staff with thorough knowledge of their products and a capacity to offer really useful practical advice

Reply from Ableworld - Southampton
Dean made sure that the wheelchair was fixed quickly. This shop is always helpful and supports its customers

Reply from Ableworld - Southampton
Dean at the woolston, Southampton store was super helpful. It was my second visit.
Dean listened and understood exactly what I was asking for and I left very happy with my purchase.
Thank you so much

Reply from Ableworld - Southampton
I work for Hearing Dogs for Deaf People and needed to assess one of my dogs in training to see if he would cope in a home with a stairlift. I explained this to a man on the phone who told me we'd be welcome to visit, and once we arrived, Dean listened to what we needed and kindly demonstrated a stairlift for us so that I could video the dog's response. Thanks to this kindness & understanding, I can now look to place our Hearing Dog with a client with mobility issues. Great service - even though we weren't strictly customers! Thank you.

Reply from Ableworld - Southampton
Dean who served us was very helpful and friendly. nothing too much trouble. Very happy with the service we received.

Reply from Ableworld - Southampton
If you have elderly parents, entering their world of increasing frailty and loss of mobility is pretty scary. What you really need is somewhere like this! Staff who are patient, understanding, and go out of their way to help you choose the right product(s). Have always been impressed with Ableworld. Recently parents moved into residential care and we were at a loss to think of who might help us move their 2 riser/recliner chairs. One email to Ableworld Woolston solved it. For a reasonable price they could do the removals, including another item for no extra cost. The guys turned up promptly, packed and unloaded the other end and set up the chairs in their new location. Could not have asked for more - thank you Dean and colleague!

Reply from Ableworld - Southampton
Excellent and friendly service from Meg and Jackie in the Wolston Southampton.

Reply from Ableworld - Southampton
I have used Ableworld in Woolston, Southampton a lot over the last few years and I can’t sing the staffs praises highly enough. I visited them with my partner and her elderly mother who has dementia to look at wheelchairs. Dean was wonderful. He was very professional, offering great advice in a caring way without any pressure. I think we were in the shop for over an hour and although we identified the perfect wheelchair for her she just couldn’t make a decision due to her dementia. I am sure we will be back for it when she can commit to it. We wanted to make the decision for her but it would have stressed her more. The only thing we bought was a £3 tool to help doing up buttons. It certainly won’t be Dean’s biggest sale of the day but my partner and I would give Dean a 10 star review if we could. Very well done Dean. Guy and Jane,

Reply from Ableworld - Southampton
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.