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ABOUT YOU Reviews 1,203

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TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide variety of products available, noting the excellent quality and competitive pricing. Many consumers appreciate the ease of navigation on the app and website, making it simple to find desired items. The overall shopping experience, from product selection to the ordering process, is frequently highlighted as positive and straightforward. However, some people were dissatisfied with the delivery service, mentioning occasional delays or issues with orders not arriving as expected. A few reviewers also reported receiving incorrect sizes, stained, ripped, or products that did not meet quality expectations, particularly regarding branded items.

What people talk about most

Product

Clients share positive opinions on product quality and variety. Many reviewers praise the good quality of... See more

Order

Consumers find order experiences to be ambiguous. Many customers report positive experiences, noting that... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast delivery, with... See more

Quality

Users describe positive interactions with quality. Many customers praise the very good quality of products,... See more

Price

Reviewers mention positive feedback about price. Many customers appreciate the good and reasonable prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It proved to be a trustworthy company in pretty much every aspect so far. Items are as described, most of sizes available , proposals are very closed to my likes, packages arrived almost always in log... See more

Rated 4 out of 5 stars

The wide variety of brands and prices is one of the best advantages of About you. The easy navigation in the app is perfect and helpful in finding what you want at the best price. The guide for sizes... See more

Rated 4 out of 5 stars

The delivery was fast, the boots I ordered were lovely but didn't suit me so I had to return them. Return was also easy and I got my money back faster than other retailers as ASOS and Mango outlet

Rated 5 out of 5 stars

I shop clothes quite reguarly from About You and About You outlet. I never had any issues so far either with delivery or returns / refunds. I find the presentation of the clothes very good and they... See more

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

I ordered a pair of shoes that were on…

I ordered a pair of shoes that were on sale, and everything seemed fine at first. However, just two days later, I received an email informing me that they were actually sold out. What makes this even more frustrating is that on the same day I placed my order, I had found the exact same pair for a great price on another website. I deliberately chose to purchase from you instead, trusting that my order would be fulfilled without any issues.

Now, not only has my order been canceled, but the shoes are also no longer available on either website. I’ve completely missed the opportunity to buy them elsewhere because I relied on your store. This situation feels very disappointing and avoidable, and it reflects poorly on your customer service and inventory management.

28 April 2026
Unprompted review
Rated 1 out of 5 stars

Worst E-Shop Ever!

My experience with About You has been unacceptable. They completely failed to arrange a basic return, hiding behind their third-party courier, ACS Courier, who were impossible to reach. Despite repeated efforts on my side, no collection was scheduled. Instead of taking ownership, About You shifted the responsibility onto me—effectively asking the customer to fix their own broken process. This reflects a serious lack of accountability, poor customer service, and inadequate control over their logistics partners. If a company cannot manage something as fundamental as returns, it raises serious concerns about their overall operations. I will not be using their services again.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Great delivery experience

Great delivery experience from ABOUT YOU. My order arrived on time, well packaged, and in excellent condition. The tracking updates were clear, and the whole process was smooth from checkout to delivery. Very satisfied and would order again.

26 March 2026
Unprompted review

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