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ABOUT YOU Reviews 1,203

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TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide variety of products available, noting the excellent quality and competitive pricing. Many consumers appreciate the ease of navigation on the app and website, making it simple to find desired items. The overall shopping experience, from product selection to the ordering process, is frequently highlighted as positive and straightforward. However, some people were dissatisfied with the delivery service, mentioning occasional delays or issues with orders not arriving as expected. A few reviewers also reported receiving incorrect sizes, stained, ripped, or products that did not meet quality expectations, particularly regarding branded items.

What people talk about most

Product

Clients share positive opinions on product quality and variety. Many reviewers praise the good quality of... See more

Order

Consumers find order experiences to be ambiguous. Many customers report positive experiences, noting that... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast delivery, with... See more

Quality

Users describe positive interactions with quality. Many customers praise the very good quality of products,... See more

Price

Reviewers mention positive feedback about price. Many customers appreciate the good and reasonable prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It proved to be a trustworthy company in pretty much every aspect so far. Items are as described, most of sizes available , proposals are very closed to my likes, packages arrived almost always in log... See more

Rated 4 out of 5 stars

The wide variety of brands and prices is one of the best advantages of About you. The easy navigation in the app is perfect and helpful in finding what you want at the best price. The guide for sizes... See more

Rated 4 out of 5 stars

The delivery was fast, the boots I ordered were lovely but didn't suit me so I had to return them. Return was also easy and I got my money back faster than other retailers as ASOS and Mango outlet

Rated 5 out of 5 stars

I shop clothes quite reguarly from About You and About You outlet. I never had any issues so far either with delivery or returns / refunds. I find the presentation of the clothes very good and they... See more

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 27% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great shop with excellent service and…

Great shop with excellent service and smooth ordering. The product arrived exactly as described and was well packaged. Delivery was not so quick, but I’d definitely order again because it is a reliable e-shop.
One suggestion: I’d appreciate having the option to choose between free standard shipping or paid express shipping for faster delivery.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Best prices around

Best prices around , a very lively site for multiple products , good to fast deliveries , all about you makes you feel that the whole world is about you and I don't get easily $ati$fied :)

10 February 2026
Unprompted review
Rated 1 out of 5 stars

"Mistakes" with reimbursement of returned goods

They keep on making the same "mistakes" when returning products that have been bought seperately twice (repurchased items due to lower price). They completely ignore the attached documents and register the return that suits them in order to reimburse the least amount. This time 3 items (2 shirts and 1 pair of trousers) were returned from the same order and the trousers were repurchased on a separate order that has yet to be received. Upon return of the 3 items, the warehouse sucessfully registered the return of the 2 shirts and the trousers were "accidentally" registered as coming from the latter of the two orders (that has yet to be received), and were thus characterised as "not received". I contacted customer service and the response was laughable. According to them, it is possible for an order to have been partially not received and returned to the warehouse(!). So, delivery was unable for just the one pair of trousers of the last order, which otherwise contained multiple other items and was sent in one package, with one tracking number, and this was deemed as possible by them. "It can happen" they responded. How on Earth is this possible?? The order contained multiple items and yet delivery was unable for only one of those!This basically means that they will not reimburse the returned trousers since the more recent order has yet to be received and is to be paid with cash upon delivery.

6 February 2026
Unprompted review

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