ABOUT YOU Latvija Reviews 

1,219
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the impressively fast delivery times, noting that parcels arrive promptly right to their home addresses without experiencing any unexpected delays. Many consumers appreciate the wonderful quality of the clothing, describing the purchased products as exceptionally beautiful, durable, and completely exceeding expectations. However, some people mentioned that the online browsing and ordering procedure is exceptionally smooth, intuitive, and supported by helpful email notifications. Reviewers also pointed out that returning unwanted items is remarkably easy, very convenient, and completely hassle-free when adjustments become necessary. People feel very confident when shopping here due to the reliable service.

What people talk about most

Delivery service

Consumers express great satisfaction with the delivery service, frequently highlighting that parcels arrive... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent standards of the clothing... See more

Product

Users describe positive interactions with product, highlighting a seamless and intuitive browsing experience.... See more

Return policy

People report ambiguous experiences with return policy. While some reviewers highlight that the return... See more

Order

Customers consistently note ambiguous experiences with order processing, highlighting both extreme... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Seemless and intuitive browsing experience that helped find the needed item. Price was very affordable for a high quality piece of clothing. Delivery was fast and took just 3 days. Lastly,... See more

Rated 5 out of 5 stars

It's simply to order, there are notifications about the clothes on my email, when needed size is available, quick delivery, easy to return.

Rated 5 out of 5 stars

Everything was processed properly and timely delivered. Size was exactly what I expected. I would highly recommend this site for closings purchasing.


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,219)

75 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All is very good

All is very good! Chlothes are in 100% quality, im very happy + comunication with client center in Latvia ir very good, i say excellent

23 November 2023
Unprompted review
Rated 1 out of 5 stars

NEVER shop in AboutYou LATVIA!!!

Made purchase on 1st of July in AboutYou.lv while I was on vacation there. After 3 weeks I understood that I will not get anything and I wrote many emails that all need to be cancelled because I'm not interested anymore and I'm going away from Latvia! Had basic response that I need to wait a bit more because they have a lot of orders. 3WEEKS! I WAITED 3WEEKS AND NOTHING in 21st century!!!
I said that I'm not able to take package out even if it will be sent out someday and I want to get my money back! No response on that! I asked again to give a phone number so I can talk on the phone about this problem- again no response! TODAY IS 21ST OF AUGUST, ALMOST 2 MONTHS AND NO PACKAGE!!!
I already forgot that I have ordered something but aboutyou reminded themselves by sending me questionare of how good was shopping in their shop. Like seriously - WHAT?! I checked in their webpage and it is stated that I have got my package but I called and asked if it is true to postal service and they said that they JUST GOT NOTIFICATION on 11th of July about package but have not received any package!
ABOUTYOU I HOPE TO GET NOTIFICATION SOON FROM and my money back! It was more that 200€!

My order nr. aylv-622-237494575
So AboutYou can solve ASAP this problem and contact me through Latvian shop!!!!

EVERYONE, NEVER SHOP IN THIS PLACE! LIKE N-E-V-E-R!

1 July 2023
Unprompted review
ABOUT YOU Latvija logo

Reply from ABOUT YOU Latvija

Sveiki! Paldies par Jūsu godīgo atsauksmi! Mums ir žēl dzirdēt par Jūsu negatīvo pieredzi mūsu veikalā. Tas katrā ziņā nav mūsu standarts, un mēs noteikti nosūtīsim Jūsu atsauksmes kolēģiem, lai tas neatkārtotos.
Ar sveicieniem, About You komanda

Rated 5 out of 5 stars

Everything is fine

Everything is fine! I have been buying for several years now. I've already got around to brands and sizes that suit my body type. Return of goods and money without problems. Convenient shopping without leaving home! I advise!

16 July 2023
Unprompted review
Rated 5 out of 5 stars

On time

On time, orders arrive on time, returns and refunds easy and quick

20 April 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look