L’équipe Abritel® - HomeAway™ Reviews 15,041

TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Extremely difficult to contact them Standard communication not considering what you paid for (we paid for (i) parking and they told us this is not included, contact the owner (ii) cleaning and g... See more

Rated 1 out of 5 stars

If I could give a minus figure for Abritel/Vrbo/expedia or whatever name they currently choose to use that would still not be low enough. From a host's point of view they are a waste of time.....webpa... See more

Rated 1 out of 5 stars

I've always used Airbnb but wanted to try something different and booked on VRBO, which is owned, apparently, by Abritel. Big mistake. The apartment I rented charged extra fees for things like towels... See more

Rated 1 out of 5 stars

This company is wasting everyone's time and should be driven out of business as quickly as possible. As a current host, I will never use this company again because they DON'T PAY. The GUESTS also sa... See more

1.1

Bad

TrustScore 1 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I find it very very difficult to cancel…

I find it very very difficult to cancel my reservation.I am wasting my time and I cant cancel my reservation.
Paiement de la réservation HA-FKYPR6: du 18/05/19 au 23/05/19 - Abritel.fr N° 1635289
Abritel.fr 8,30 €
Abritel.fr 365,80 €
Numéro de réservation HA-FKYPR6
Please give me a telephone number to do it because following your instructions I am not going anywhere. Under mon compte aucune reservation.
Ioana Vais

5 April 2019
Unprompted review
L’équipe Abritel® - HomeAway™ logo

Reply from L’équipe Abritel® - HomeAway™

Hello,

First of all, thank you for your comment.

After consulting your file, I note that your request for cancellation has been taken into account and that the refund was made on April 06, 2019.

If you have any other questions, do not hesitate to contact the advisers of our customer service by phone or chat via the "contact us" section of the help page: https://aide.abritel.fr/

I wish you a nice day.

Regards,

Sophie

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look