Acala Reviews 

300
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Acala has a great quality selection or organic and minimal waste products. The website is easy to use. Shipping is quick. Overall very happy with my experience and products. Thank you.

Company replied

Rated 5 out of 5 stars

Love the products on Acala and very happy with their packaging and commitment to sustainability. My parcel arrived a bit late, likely due to Royal Mail issues. Communication was OK - no response fr... See more

Rated 5 out of 5 stars

The Aloe Vera Gel arrived in good time and beautifully wrapped in sustainable packaging! A lot of thought has gone into this brand and they portray it well in their products, even the small hand writt... See more

Rated 5 out of 5 stars

... and there is none better. Unsurpassed and friendly customer service. Packaging is excellent - strong and good quality materials which have protected my orders from mishaps over the years. I feel... See more

Company details

  1. Toiletries Shop
  2. also in
  3. Pharmacy

Written by the company

Shop our extensive range of natural, organic and vegan health and beauty products from leading brands. All responsibly packaged. Refills, zero waste and plastic free. Wellness for both people and planet.


Contact info

4.9

Excellent

TrustScore 5 out of 5

300 reviews

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4.9

All reviews

(300)

21 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service.

Fast delivery. Great Service. Thank you.

26 October 2024
Acala logo

Reply from Acala

Thank you for the lovely review Kizzy :)

Rated 5 out of 5 stars

This is the best toothbrush I have ever…

This is the best toothbrush I have ever had. The natural materials are more gentle and clean more thoroughly than my nylon equivalent. Very affordable price so I bought four so I won't be without one! And plastic free so no pollution of the marine environment either.

5 May 2024
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Reply from Acala

Thank you Al :)

Rated 5 out of 5 stars

Excellent product

Excellent product, very competitive pricing and lovely customer services that enabled me to add to my order .

13 April 2024
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Reply from Acala

Thank you for your lovely review Pat :)

Rated 5 out of 5 stars

First time buying from Acala

First time buying from Acala — swift postage, and amazing plastic-free packaging! Plus a sweet handwritten thank you on the box :) Thank you!

18 April 2024
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Reply from Acala

Thank you for the lovely review Lily :)

Rated 5 out of 5 stars

10/10 costumer service

One of the products I order was not available in stock and Ivana communicated with me very fast and kindly and was extremos helpful.

28 March 2024
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Reply from Acala

Aaw thank you Beatriz :)

Rated 5 out of 5 stars

Quick & efficient service

Quick & efficient service. Products seem very good for my husband with allergies.

4 March 2024
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Reply from Acala

Thank you Karen, we are very pleased to hear the soaps and shampoos have been so well received :)

Rated 5 out of 5 stars

Brilliant quick delivery.

Brilliant quick delivery.
The oils are such good quality. My skin feel lovely and soft afterwards.

3 February 2024
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Reply from Acala

Thank you for taking the time to write this lovely review. We are very pleased you like the facial oils :)

Rated 5 out of 5 stars

Lovely eco products

Lovely eco products which arrived very quickly.

21 December 2023
Unprompted review
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Reply from Acala

Great to hear that Cheryl, thank you :)

Rated 5 out of 5 stars

Sustainable skincare

Excellent customer service and speedy plastic free delivery, as well as plastic free product packaging - really impressed! So pleased to have found a sustainable supplier of skincare ingredients. I will definitely be buying from Acala again:)

4 October 2023
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Reply from Acala

Thank you for your lovely review Helen!

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