Acala Reviews 

300
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Acala has a great quality selection or organic and minimal waste products. The website is easy to use. Shipping is quick. Overall very happy with my experience and products. Thank you.

Company replied

Rated 5 out of 5 stars

Love the products on Acala and very happy with their packaging and commitment to sustainability. My parcel arrived a bit late, likely due to Royal Mail issues. Communication was OK - no response fr... See more

Rated 5 out of 5 stars

The Aloe Vera Gel arrived in good time and beautifully wrapped in sustainable packaging! A lot of thought has gone into this brand and they portray it well in their products, even the small hand writt... See more

Rated 5 out of 5 stars

... and there is none better. Unsurpassed and friendly customer service. Packaging is excellent - strong and good quality materials which have protected my orders from mishaps over the years. I feel... See more

Company details

  1. Toiletries Shop
  2. also in
  3. Pharmacy

Written by the company

Shop our extensive range of natural, organic and vegan health and beauty products from leading brands. All responsibly packaged. Refills, zero waste and plastic free. Wellness for both people and planet.


Contact info

4.9

Excellent

TrustScore 5 out of 5

300 reviews

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4.9

All reviews

(300)

21 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The item was a gift

The item was a gift, so I don't know how delivery went or how the product was, but every order I've made with Acala has been great.

2 September 2023
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Reply from Acala

Thank you Rachel

Rated 5 out of 5 stars

5 star all round.

Very smooth process. Delivery was extremely quick. I liked the "thank you" hand written message - made me smile. You have gained a customer.

28 August 2023
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Reply from Acala

Thank you Debbie

Rated 5 out of 5 stars

Great products and service!

I have ordered from Acala multiple times, the products are lovely and a very good price compared to elsewhere (rosehip oil). I love how they offer different sizes so you can try something out before buying a bigger size. My orders are always sent quickly (the next day) and packaged securely. I will buy from here again because of this, and its nice to know I am supporting a small business.

11 July 2023
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Reply from Acala

Thank you Amber, you just made our day :)

Rated 5 out of 5 stars

Good ethical company

Website easy to use, products are a little expensive but good quality.
The milk facial cleanser could be sold in a different container, as the metal one rusted and the rust transferred to the product unfortunately.

6 July 2023
Unprompted review
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Reply from Acala

Thank you for your review, we really appreciate it. With regards to the milk facial cleanser, can you let us know which one it was please?

Rated 5 out of 5 stars

best soaps I have ever used

These are the best soaps I have ever used!! They stay lovely throughout, even as the last little bit disolves. Love the scent combinations and textures, and they leave my hands and body feeling moisturised after use. Only using Acala soap from now on if I can help it!

11 June 2023
Rated 5 out of 5 stars

The Ku.tis vegan deodorant

The Ku.tis vegan deodorant, lavender and bergamot, is the best (non Big Pharma chemical soup) I have used over the past years. I have tried around a dozen from different sources. But this one is the best. The scent is subtle and very pleasant. I would definitely recommend this deodorant.

12 June 2023
Unprompted review
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Reply from Acala

Thank you, we love it too

Rated 5 out of 5 stars

Glad I found this company!

Easy to use website. Very fast delivery. Great products that match my values. I was recommended a lip and cheek stick that I struggled to find elsewhere, now I know about Acala I will be definitely shopping with them again. The hand written thank you note on parcel added a lovely personal touch.

10 May 2023
Rated 5 out of 5 stars

Great sustainable company

Great company, excellent quality of products at sensible prices and delivery is fast. All sustainable materials including packaging, small brands, and a concise range which is much more sustainable than having dozens of options.

Always love shopping here!

30 April 2023
Rated 5 out of 5 stars

I was worried about shipping to the…

I was worried about shipping to the Republic of Ireland, with Brexit and the length of time it would take but the expense wasn’t bad and as for the shipping I had the package within a week! I would highly recommend Acala, they are really trustworthy and reliable!!

24 April 2023

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