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Review summary

Created with AI, based on recent reviews

Considering 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent user experience, noting that webinars are well-organized, informative, and easy to follow, providing practical and useful information. Many appreciate the clear, concise content and the engaging presentation style, often with real-life examples and interactive elements like polls and Q&A sessions. The website is also praised for being easy to navigate, and the pre-event communications are described as timely and helpful. However, some customers also noted issues with the staff and service, reporting unhelpful or rude advisors who did not provide clear advice or assistance. A few other people also felt that the website had technical problems, such as broken links or a lack of a 'save progress' feature for courses, leading to frustration and lost work.

What people talk about most

User experience

Users describe positive interactions with the user experience, often highlighting the informative,... See more

Website

Clients share positive opinions on the website, particularly regarding the free webinars, which many... See more

Staff

Consumers find staff to be ambiguous, with many reviewers praising the helpfulness and professionalism of the... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing disappointment and calling... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers expressing dissatisfaction and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found the webinar, pre- and post event communications very helpful and insightful. The content was well structured and the case studies help understand real lide situations. I also appreciated that... See more

Rated 5 out of 5 stars

I've attended a couple webinars put on by ACAS and they have all been fantastically run, organised and communicated. They use the best webinar software - Go To Webinar. They clearly state how they w... See more

Rated 5 out of 5 stars

I attended 'Mental Health at Work' on Thursday 16 October 2025. I found this course to be very insightful and I gained new knowledge which will further support my role as a Employee Relations S... See more

Rated 5 out of 5 stars

I signed up for ACAS in April 2025 and am happy with the resources available. attending this training is part of my job remit as well. both Sharron and Lucie were very good in sharing the lessons wi... See more


Company details

  1. Legal Services & Government

Written by the company

Workplace experts providing free impartial info & advice to employers & employees. Acas Helpline: 0300 123 1100.


Contact info

  • 11th floor, 14 Westfield Avenue, Stratford, London, E20 1HZ, London, United Kingdom

  • acas.org.uk

4.4

Excellent

TrustScore 4.5 out of 5

758 reviews

5-star
4-star
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2-star
1-star

Replied to 4% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Feedback from Chris Weston

I found the layout and pace of the course to be excellent and easy to follow. Everyone was made to feel welcome and everyone's opinions were listened to and respected. The tutor was polite, considerate and very professional. I was impressed with the way she reached out to me to offer information I had enquired about, it was very thoughtful of her to do this.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant support

Brilliant support, really factual have been using them for years personally and for business. Their training is brilliant and really insightful, practically implemented and is helpful.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

The training was fantastic

The training was fantastic - and even better that is was free so accessible for organisations' that cant provide a budget for these.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Great range of perspectives with…

Great range of perspectives with practical tips on what we can do as employers, to make our recruitment and retention processes more inclusive for all neurotypes. Especially enjoyed hearing from speakers from different sectors.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

I attended ACAS training on managing Redundancy

I attended ACAS training on managing Redundancy. I run a small charity and we don't have an in-house HR person, so it is really important for us to get clear, reliable training and advice. The ACAS training was absolutely excellent. The presenter was very knowledgeable, competent and clear. It was a small group of trainees, so we had a good amount of time for questions and group work to develop understanding and learn in different ways. I came away with much greater understanding and confidence in the subject, and (importantly) knowing how to ask better questions to navigate more complex situations. In the week since the training I have introduced new tools and guidance, which I feel sure will help us manage redundancy much more professionally in the future.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Well explained

Well explained, concise webinar on flexible working today.

Good, reliable, helpful advice on the ACAS Advice Line earlier this week. Friendly, professional advisor on the phone.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Acas webinar

The webinar was very well structured, the information was clear and practical examples were shared.

24 February 2026
Unprompted review

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