Acas Reviews 

811
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 206 reviews, reviewers overwhelmingly had a great experience with this company. Participants consistently praise the informative webinars, noting that the presented content is exceptionally well-structured, engaging, and directly applicable to daily workplace scenarios. Consumer feedback highlights the value of helpful resources, downloadable presentation slides, and interactive sessions that make complex professional topics much easier to navigate. Some reviewers were not happy with the helpline support, explaining that advisors frequently failed to provide clear answers or actionable guidance during phone calls. A few individuals also reported encountering unhelpful staff members alongside frustrating technical issues and broken links when trying to navigate the official website.

What people talk about most

User experience

Users describe positive interactions with user experience, finding sessions very informative, well organised,... See more

Staff

Customers had ambiguous experiences with staff, reflecting a high level of disagreement regarding their... See more

Website

Consumers find website resources to be very positive, highlighting a wide range of accessible templates,... See more

Service

Customers consistently note ambiguous experiences with service. Reviewers frequently praise the helpful... See more

Customer service

People report ambiguous experiences with customer service. While many reviewers praised responsive and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found the webinar, pre- and post event communications very helpful and insightful. The content was well structured and the case studies help understand real lide situations. I also appreciated that... See more

Rated 5 out of 5 stars

I've attended a couple webinars put on by ACAS and they have all been fantastically run, organised and communicated. They use the best webinar software - Go To Webinar. They clearly state how they w... See more

Rated 5 out of 5 stars

Easy to access Webinar with helpful advice if you were having any technical issues. Webinar was efficient and to the point. Easy to follow with the Powerpoint slides. I thought it was really... See more

Rated 5 out of 5 stars

I attended 'Mental Health at Work' on Thursday 16 October 2025. I found this course to be very insightful and I gained new knowledge which will further support my role as a Employee Relations S... See more


Company details

  1. Legal Services & Government

Written by the company

Workplace experts providing free impartial info & advice to employers & employees. Acas Helpline: 0300 123 1100.


Contact info

  • 11th floor, 14 Westfield Avenue, Stratford, London, E20 1HZ, London, United Kingdom

  • acas.org.uk

4.4

Excellent

TrustScore 4.5 out of 5

811 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(811)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Flexible learning!

Due to a change at work I wasn't able to attend in person. I was sent a link to the webinar and was able to watch this in my own time- thank you!

What was missing was a copy of the slides which were downloadable during the event. It would be helpful if these could also be sent out with the recording.

21 May 2026
Unprompted review
Rated 2 out of 5 stars

A conveyor belt of basic information

I felt I was on a conveyor belt of bog standard low level information which boils down to one or two responses. They either say that your organisation is practicing in a poor way but there’s not much you can do about it. Or, you’re innocent but it will cost too much to pursue through the courts. AI provides much more tailored information and has more patience with you. It will also draft your emails/letters

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I really enjoyed the ACAS webinar "Inclusive workplaces: making changes to better support neurodiversity". The content was informative, well structured and covered a wide range of aspects with an opportunity for interaction and individual questions. The team were quick to respond and provide the handouts and slides via email. Overall, an excellent experience. Thank you!

19 May 2026
Unprompted review
Rated 1 out of 5 stars

U see they are not neutral they are on…

U see they are not neutral they are on the side.
They don’t investigate bullying, if u have them then like me have no justice in my bullying they don’t care about u, they will see the bullying and completely ignore it, the women and the organization are a disgrace

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Working Hours ACAS

It helps to gain a better understanding of the law on working hours. ACAS have been very helpful on employment law

23 April 2026
Unprompted review

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