Acas Reviews 758

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent user experience, noting that webinars are well-organized, informative, and easy to follow, providing practical and useful information. Many appreciate the clear, concise content and the engaging presentation style, often with real-life examples and interactive elements like polls and Q&A sessions. The website is also praised for being easy to navigate, and the pre-event communications are described as timely and helpful. However, some customers also noted issues with the staff and service, reporting unhelpful or rude advisors who did not provide clear advice or assistance. A few other people also felt that the website had technical problems, such as broken links or a lack of a 'save progress' feature for courses, leading to frustration and lost work.

What people talk about most

User experience

Users describe positive interactions with the user experience, often highlighting the informative,... See more

Website

Clients share positive opinions on the website, particularly regarding the free webinars, which many... See more

Staff

Consumers find staff to be ambiguous, with many reviewers praising the helpfulness and professionalism of the... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing disappointment and calling... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers expressing dissatisfaction and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found the webinar, pre- and post event communications very helpful and insightful. The content was well structured and the case studies help understand real lide situations. I also appreciated that... See more

Rated 5 out of 5 stars

I've attended a couple webinars put on by ACAS and they have all been fantastically run, organised and communicated. They use the best webinar software - Go To Webinar. They clearly state how they w... See more

Rated 5 out of 5 stars

I attended 'Mental Health at Work' on Thursday 16 October 2025. I found this course to be very insightful and I gained new knowledge which will further support my role as a Employee Relations S... See more

Rated 5 out of 5 stars

I signed up for ACAS in April 2025 and am happy with the resources available. attending this training is part of my job remit as well. both Sharron and Lucie were very good in sharing the lessons wi... See more


Company details

  1. Legal Services & Government

Written by the company

Workplace experts providing free impartial info & advice to employers & employees. Acas Helpline: 0300 123 1100.


Contact info

  • 11th floor, 14 Westfield Avenue, Stratford, London, E20 1HZ, London, United Kingdom

  • acas.org.uk

4.4

Excellent

TrustScore 4.5 out of 5

758 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 4% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent Webinar

Excellent Webinar, giving an insight into how we continue to develop inclusive practice and work within legislative frameworks.
Thank you, it was very insightful.

23 October 2025
Unprompted review
Rated 2 out of 5 stars

Wasted time due to absence of save progress function

There is no "save progress" functionality or option. I obviously assumed the tasks I had completed were being recorded automatically. It took me around 35 to 40 minutes to complete 60% of my course. Later, I lost all the work I'd done simply because they don't allow you to save your progress, an absolutely crucial and incredibly basic feature! I can't believe they haven't thought about that!!! You either start and finish your course in one go when you have plenty of time, praying that no technical issue will happen, or you simply waste your time?!? All other online training platforms allow you to complete their courses in stages. Real shame... Who can afford to waste their time like that? I certainly won't be coming back to Acas.

19 October 2025
Unprompted review
Acas logo

Reply from Acas

We are sorry you had trouble saving your e-learning progress but thank-you for bringing this to our attention, it is really valuable feedback and greatly appreciated. Our product team have looked into the issue which is now resolved so, if you are thinking of using additional e-learning courses you should no longer experience the same issue. Best regards and thanks again – the Acas e-learning team.

Rated 5 out of 5 stars

excellent Webinars

I always find the ACAS webinars, insightful, well researched, and the presentations excellent. i come away with lots more understanding of the subjects.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Interactive and engaging

It was interactive, they kept it interesting and simple to understand. The switching of speakers kept it engaging and the information was really useful!

16 October 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish - No Help - The Acas online form filling was ok to…

The Acas online form filling was ok to use but after I filled my issue out I received an acknowledgement then I waited weeks for some help but heard nothing, no one contracted me about my employment issue. I tried phoning constantly it just kept ringing - waste of time, didn’t help me and left me feeling frustrated and disappointed.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Brilliantly organised + presented webinars for the workplace

I've attended a couple webinars put on by ACAS and they have all been fantastically run, organised and communicated. They use the best webinar software - Go To Webinar. They clearly state how they will share info, slides and handouts. They also clearly state how to save the Q&A which is always popping off as attendees are so engaged.

My most recent webinar was 'mental health at work' and I learned so much useful, practical info as a line manager. Speakers were clear, factual and gave us just what we needed. No faffing about, no "can you see my slides", no mumbling, just clear, confident presentation with useful info.

16 October 2025
Unprompted review
Rated 1 out of 5 stars

Was on phone for approx 30 mins trying…

Was on phone for approx 30 mins trying to get through. Spoke to a women who didn't have a clue. Asked for some information as the company I work for only paid me £11.16 an hour holiday pay, even when I haven't had a day off. So should be normal hourly wage. I asked the women at acas if that was right. She couldn't tell me if it was or if it wasn't. Another waste of an hour on the phone

17 October 2025
Unprompted review
Rated 5 out of 5 stars

In one hour a very comprehensive…

In one hour a very comprehensive overview of the topic. I learnt a lot that will stand me in good stead for the future. It gave me a different perspective on what appears to be a growing problem.
Thank you to all involved in the delivery.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

I attended 'Mental Health at Work' on…

I attended 'Mental Health at Work' on Thursday 16 October 2025.

I found this course to be very insightful and I gained new knowledge which will further support my role as a Employee Relations Specialist.

The course setup and presenters were excellent and I have no constructive feedback to support any further training sessions. In addition, I also found this handouts provided to be extremely helpful and I have shared these with the wider team.

Thank you

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Make changes to have inclusive workplaces

The webinar Inclusive workplaces - neurodiversity was important for them on the call who had little understanding or skills or empathy which was highlighted in the chat on what they need to do to help those who different than them to help every one thrive

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic webinar

Fantastic webinar. Information was clear, polls made it interactive and case studies shared with real life examples which helped bring it to life.

8 October 2025
Unprompted review

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