The shopping experience itself was flawless. The dress fit perfectly and I loved the material, however you would think in this day and age with women constantly bemoaning the lack of pockets in dresse... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The shoulder bag is very versatile. It has the shorter double straps or the adjustable single wider strap which will be useful if the bag is heavy or I'm wearing it for a long time. It can be worn on... See more
Very quick delivery as promised, delighted with my bag as it exactly what I was looking for. Well made, good size and the double zip pockets and magnetic middle button close compartment are roomy enou... See more
Used the click and collect service, which was extremely quick. Bag is exactly as described on the website and will be perfect for summer holidays as will go with all outfits and plenty room for purse... See more
Company replied
Company details
- #238 of 282 best companies in Fashion accessories shop
- #32 of 39 best companies in Bag shop
- #44 of 54 best companies in Bags and luggage shop
- #35 of 45 best companies in Handbags Shop
- #266 of 296 best companies in Jewellery shop
- #190 of 258 best companies in Ladies' clothes shop
Information provided by various external sources
New women's fashions accessories have landed! Our Accessorize bags, purses, jewellery, shoes, accessories, gifts and beachwear will get you up-to-the-moment.
Contact info
United Kingdom
- accessorize.com
4.1
Great
293 reviews
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False Advertisement and Poor Customer Service
Was advertised and paid for next day delivery when ordering on Good Friday. Was told when checking out the item would be with me Saturday. Item did not arrive, did not arrive Tuesday either. Contacted them and was told as I ordered on a bank holiday Friday the order would not be processed until today (Tuesday). I was not informed of this at any point during ordering. I queried the accuracy of advertised delivery times in relation to bank holidays. Told the customer service representative I was misinformed and I am not to know what the working hours of the warehouse/distribution center are in relation to public holidays and it was their responsibility to inform customers when advertised delivery times could not be met. Rep continued to send me links to delivery times ignoring that I was complaining about being misinformed when checking out, finally told me they would pass my feedback to the relevant department and refused to refund my next day delivery charge that was not fulfilled.
3 April 2026
Reply from Accessorize USA
Hello, we're sorry to hear of your confusion when placing your order. We do state on our delivery page that deliveries do not occur during bank holidays. in our site T&Cs we do state that customers ensure they are aware of all delivery details prior to placing an order. All delivery information can be found on our delivery page here: https://help.accessorize.com/hc/en-gb/articles/115000316071-What-are-your-UK-and-ROI-delivery-options
We hope this clarifies our delivery in formation for you. Regards, Accessorize
Order came very quick and happy with my…
Order came very quick and happy with my purchase
2 April 2026
Quick delivery
Quick delivery. Would be good to get more options re where to collect from
2 April 2026
Reply from Accessorize USA
We're glad you received your delivery quickly. We appreciate your feedback and will consider adding more collection point options in the future.
A very excellent service
A very positive, online, shopping experience. Very easy to place order and good options for collection or delivery.
4 April 2026
Haven’t received my items yet so can…
Haven’t received my items yet so can not rate them however I have received 2 emails to rate the service which all I can give is 1 star as like I said items not arrived yet???
2 April 2026
Reply from Accessorize USA
We apologize that your order hasn't arrived. We appreciate your feedback and will investigate the delivery issue. We'll also review our email timing for review requests.
No delivery communication
4 April 2026
Reply from Accessorize USA
Hello,
Thank you for your review.
We're sorry to read of your disappointment and frustration.
Please be assured that we appreciate all customer feedback and will share this with the relevant teams.
Thank you again for reaching out to us.
Many thanks, Accessorize
Efficient and convenient click and…
Efficient and convenient click and collect! Got what I wanted.
31 March 2026
My shirt arrived on time
My shirt arrived on time and well packaged.
My only criticism would be an email asking me to review my item before l had even collected it.
1 April 2026
Paid for delivery 3 to 4 days
Paid for delivery 3 to 4 days. Not arriving until Wednesday! A week
1 April 2026
Reply from Accessorize USA
Hello, due to the 4 day Easter bank holiday this will cause a delay in orders reaching customers as, and as advertised, we do not make deliveries during the bank holiday.
We hope this is of some assistance.
Regards, Accessorize
Waste of a beautiful dress with no pockets…
The shopping experience itself was flawless. The dress fit perfectly and I loved the material, however you would think in this day and age with women constantly bemoaning the lack of pockets in dresses, that at this price point and with this dress it would be so simple to include pockets. Disappointing and returning it as a result. I just think it would function better with pockets
1 April 2026
Reply from Accessorize USA
We're glad the dress fit well and you liked the material. We appreciate your feedback about the absence of pockets. We'll definitely consider this for future designs, as we aim to create functional and stylish pieces. Thanks for your review.
Everything I ordered was delivered…
Everything I ordered was delivered quickly and well packaged and as described
1 April 2026
Good products, price and service.
Easy to use website. Good product. Sale reduced item I wanted. Quick delivery.
1 April 2026
Website was easy to use and find what I…
Website was easy to use and find what I was looking for
3 April 2026
next-day delivery
I ordered next-day delivery, but it’s now the third day and the parcel still hasn’t arrived
I realise it was Easter, but if your couriers aren’t working during these days, don’t give people the option to choose and pay for next-day delivery
3 April 2026
Reply from Accessorize USA
Hello, due to the 4 day Easter bank holiday this will cause a delay in orders reaching customers as, and as advertised, we do not make deliveries during the bank holiday.
We do state on our delivery page that Next Day deliveries are not made during bank holidays, a Next Day delivery service will still be quicker during this period than standard which would be even further delayed. However, all information is available so customers can self inform and be aware.
We hope this is of some assistance.
Regards, Accessorize
Ordered a bag strap
Ordered a bag strap. Website was easy to navigate. Delivery was quick. Product was just as described and expected. Overall good experience.
2 April 2026
Paid £2.95 for delivery being asked for…
Paid £2.95 for delivery being asked for a review but still not received my parcel
31 March 2026
Reply from Accessorize USA
Hello, due to the 4 day Easter bank holiday this will cause a delay in orders reaching customers as, and as advertised, we do not make deliveries during the bank holiday.
On these occasion, you may get your review email prior to your delivery due to when these are triggered post despatch of your order. All we ask is for you to await your order before completing your review, should you wish to leave us a review.
We hope this is of some assistance.
Regards, Accessorize
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