The shopping experience itself was flawless. The dress fit perfectly and I loved the material, however you would think in this day and age with women constantly bemoaning the lack of pockets in dresse... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The shoulder bag is very versatile. It has the shorter double straps or the adjustable single wider strap which will be useful if the bag is heavy or I'm wearing it for a long time. It can be worn on... See more
Very quick delivery as promised, delighted with my bag as it exactly what I was looking for. Well made, good size and the double zip pockets and magnetic middle button close compartment are roomy enou... See more
Used the click and collect service, which was extremely quick. Bag is exactly as described on the website and will be perfect for summer holidays as will go with all outfits and plenty room for purse... See more
Company replied
Company details
- #238 of 282 best companies in Fashion accessories shop
- #32 of 39 best companies in Bag shop
- #44 of 54 best companies in Bags and luggage shop
- #35 of 45 best companies in Handbags Shop
- #266 of 296 best companies in Jewellery shop
- #190 of 258 best companies in Ladies' clothes shop
Information provided by various external sources
New women's fashions accessories have landed! Our Accessorize bags, purses, jewellery, shoes, accessories, gifts and beachwear will get you up-to-the-moment.
Contact info
United Kingdom
- accessorize.com
4.1
Great
295 reviews
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Ordered a bag strap
Ordered a bag strap. Website was easy to navigate. Delivery was quick. Product was just as described and expected. Overall good experience.
2 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Paid £2.95 for delivery being asked for…
Paid £2.95 for delivery being asked for a review but still not received my parcel
31 March 2026
Reply from Accessorize USA
Hello, due to the 4 day Easter bank holiday this will cause a delay in orders reaching customers as, and as advertised, we do not make deliveries during the bank holiday.
On these occasion, you may get your review email prior to your delivery due to when these are triggered post despatch of your order. All we ask is for you to await your order before completing your review, should you wish to leave us a review.
We hope this is of some assistance.
Regards, Accessorize
Reply from Accessorize USA
Hello, due to the 4 day Easter bank holiday this will cause a delay in orders reaching customers as, and as advertised, we do not make deliveries during the bank holiday.
We do recommend customers check our delivery information during the bank holidays for awareness.
We hope this is of some assistance.
Regards, Accessorize
Evri miscommunicationItem not received when told it was at…
Item not received when told it was at the parcel depot!
31 March 2026
Reply from Accessorize USA
Hi, we can advise that the 'parcel depot' is when Evri had received your parcel at their depot which will then be passed over to your local courier. the 'parcel depot' is a not a delivery or collection point. Evri do advise when your parcel is out for delivery. We can see that your order is at your chosen parcelshop/locker awaiting collection.
Many thanks, Accessorize
The sun charm hanging off one of the…
The sun charm hanging off one of the shoes . Cant return due to no returns label
31 March 2026
Reply from Accessorize USA
Hi, as advertise we offer paperless returns. We do ask that you refer to the instructions on your despatch email.
Many thanks, Accessorize
Wrong photo of address
The photo shown of delivery isn’t my address, not sure who he tried to deliver it to, I was pinged an email saying my parcel was delivered. That’s when I opened the door to see where it was, the delivery guy was coming up the path with it, so I got it, I’m guessing the person realised it wasn’t for them and handed it back thankfully. But in his defence the address label was tiny and very faint, that needs to be looked at, so I’m not blaming him, more whoever does the labelling etc.
3 April 2026
Reply from Accessorize USA
We appreciate you bringing this delivery issue and the faint label to our attention. We'll investigate the labeling process to prevent similar issues. Thank you for your feedback.
Great fit lovely colour material
Quick delivery , followed instructions. Item great fit and lovely material
1 April 2026
Still waiting for order
Crazy that I've been emailed twice to review my products but I can't because almost a week on from ordering, I still don't have them. Considering alot of retailers do next day/2 days as standard these days, this is so poor.
30 March 2026
Reply from Accessorize USA
Hi, we can see that you have been in touch with the customer services team who have looked into this for you and confirmed your parcel lost and have processed an immediate refund. Of course, if you have any other issues please do not hesitate to reach back out to the team. Many thanks, Accessorize
I have not had a e mail to say my order…
I have not had a e mail to say my order is ready
1 April 2026
Reply from Accessorize USA
We are sorry that you have not received an email about your order. We will investigate this issue to improve our service.
Fast efficient service
30 March 2026
Quick dispatch but Evri as couriers are…
Quick dispatch but Evri as couriers are hopeless round here
Send emails saying an item will be delivered on a day then it itsnt !
Try to contact them you get automated Ezra!
29 March 2026
Reply from Accessorize USA
We appreciate your feedback and are sorry to hear about the delivery issues you experienced. It's frustrating when deliveries don't go as planned, and we'll look into how our couriers are performing in your area.
Love my scarves at 50% off.
29 March 2026
Amazing items
31 March 2026
Lovely beaded necklace
Lovely beaded necklace bought in the sale, very pretty and great value. Will wear a lot this summer. Prompt delivery.
29 March 2026
Good internet shopping experience
Good internet shopping experience. Found what I needed easily, with a bonus discount, quick standard delivery.
29 March 2026
From choice JRordering and delivery even…
From choice ordering and delivery even how easy it was for me to return my package to post office. I rang customer service spoke to a lovely lady as I pressed button to say I had a printer and I haven’t. She was so helpful cancelled it to do again.
29 March 2026
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