Access PaySuite Reviews 364

I am very pleased with the service and assistance I received from Access PaySuite and Laura Kew on the onboarding team ensured that my team was trained enough to be proficient with the system. I would highly recommend for any business looking to go online with Direct Debits.

We have been using Access PaySuite in one form or another for several years now and it has proven to be reliable. When issues do occur the support team are quick to help out and our account manager Miron keeps a good eye on things.

Have a been a Smart Debit customer (now Access Paysuite) for over 5 years and would highly recommend them. The customer service and relationship managers are always very attentive and helpful.

Great customer service.

Top notch service from Laura Kew and Mel Sutherland.

highly recommended.

Support is generally excellent but the new DDCMS platform is a major step backwards from the simple system we used previously, is cumbersome, frustrating and not intuitive to use.

Access Pay Suite has always been great for the 9 years we have used them.

Our account manager Mel Sutherland always goes above and beyond for us to resolve any issues or queries that we have with a quick response.

We have been with Access Paysuite for 9 years now and the service and support we have received throughout has always been of a high standard and superb. Response times are instant and nothing is ever an issue or problem no matter how big or small. Big thank you to Mel Sutherland our Account manager, a real asset to the company. Keep up the great work Mel!

Access Pay360 has been a positive partner with us for some time now. Rachel Mason is our account manger who has always provided excellent support. Her product knowledge is incredible and her holistic view of their and our organisations is invaluable

Always ready to offer support over the phone until any issues are resolved. Only down side is the quality of the actual phone line for some reason. Everything else is A1.

Elliot Richards from Access Pay is as good as it gets!

I have worked with Access Pay for 10 years and they are the only company i would recommend in the payment and software space!

Have been using Access Pay Suite within our business and to facilitate direct debit payments for our external clients for close to 3 years. Elliot Richards has been with us every step of the way assisting with our integration to the payment platform, acting as knowledge base and assisting us delivering new business.

Our Customer Service Manager Mel Sutherland goes above and beyond her role for us. We have regular quarterly meetings with Mel which are really helpful and she is always on hand if we need anything or have any questions in between these times. Always quick to respond.

Both Our Account Manager James Hewson, who arranged the technical support for us while he was on annual leave, and Wayne Campbell who provided the technical knowledge, professional and calm demeanour and ability to understand and solve our issue in record time, both provided an exemplary service !!

Don’t even know who you are and you’ve decided to illegally set up
A direct debit with my bank details in which I’ve NEVER used for online purchases. Or set up any direct debits. I will be contacting the police and taking this further. Clearly a serious data breach

I have been using pay360 for over 2 years now as our card merchant facility had a great working relationship with the account manager with no issues, all calls and emails where responded to right away and any issues dealt with, I appears Access paysuite has now taken over. And within 1 month of doing so they have withheld all my takings for up to 28 days so they say, there is no way to contact them by phone, the customer service is horrendous. I now have over £5000 on hold by this company iam a small business and have a large turn over all the money is needed this could affect us in a massive way. I would recommend everyone to go else where. If pay suite actually read this I would argue you to get in contact as iam about to go to the financial ombudsman over this. All errors are on your side not ours. A terrible company

very smooth running from inception to completion, Projection management was the best I have experienced!

Project management was very attentive and professional, and had access to some excellent technical staff. the result was a very good service

This company is very likely "to scam people" as they want to take money based on so called "online subscriptions" .
Here is how it works. If you are on the Internet and you browse or looking for financial products and create an account or request a quote on certain websites, you automatically send them your personal information. Then after their "scheme" starts.
They will send you an email, informing you that your payment has been set. If you don't pay attention to your emails, you will start paying. The amount is usually small so you might not see it on your bank account statement so you need to be very careful.
Then if you call them, the will say it will cancel the subscription but the confirmation email might take 24 hours to arrive. Again , make dure you check and if the email doesn't arrive call them again.
Conclusion ..just another "legal" scaming scheme.

We've had a fantastic relationship with this product suite for over 20 years. We have always found it to be the market leader bringing newer, more efficient ways of working and the system has been instrumental in us achieving PCIDSS accreditation. Knowledgeable and friendly account manager as well as superb presales staff

We initially engaged with the market after reviewing our current operations with our incumbent software provider. Inefficient processes and fundamental system flaws meant that what should be a simple process of allocating and reconciling the cash and banking system took far more time than it should, with senior staff constantly having to intervene.

We decided to procure the Pay 360 - Aim applications as all stakeholders within the Council felt it offered the best all round solution which met all of the Council's requirements.

The engagement process has been excellent to date, and nothing has been too much trouble having liaised with a number of staff at Pay360. All questions have been excellently answered despite a thorough due diligence process being completed by the Council.

The solution design workshops have been excellently managed, with a consistent presence at each, meaning that where inter dependencies within the system have been picked up to ensure consistency within the application, which has proved invaluable thus far.