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ACCO Brands Corporation is an American manufacturer of office products.
One of the best HVAC and Plumbing Mechanical Engineers in the World. Acco Brands has the Knowledge and Experience to get any Commercial project done in a timely manner with resources utilizing the most competent contractors in the Country! No project to Large to handle.
I bought a Switch controller from them. The controller eventually had the dreaded drift problem. At first when I contacted them about the issue, they said that we had to bring the box with the controller for exchange. I was like what?! Who keeps the box.
Nonetheless they informed me as this was the first exchange, they will do so without the box.
I was told to go down to their office for the exchange. I was a little pissed seeing it was all the way in Jurong. Nonetheless, I went and I was pleasantly surprised that they had already prepared the exchange controller for me. There was no wait line and nonsense excuses. Well done!
Their products are horrible and their customer service is even worse when your product is under warranty through them. They offer NO resolutions just excuses. I highly DO NOT RECOMMEND.
Kensington.com is one of a large group of companies under Acco Brands and should be avoided at all costs!
I would never buy another Kensington product. A £180 docking station stopped working after using it for a year. I was then promised a replacement under warranty. However, all I have been told is lies, lies and more lies. They use delay tactics and purposely obstruct your efforts to receive a replacement. Really untrustworthy and speak and write very poor English. They are on another planet and do not listen or comprehend what you are saying.
Apparently they have been experiencing stock issues for over 9 week. I have been told that they are facing stock issues numerous times. Instead of replacing for an equal or superior product, they tried to offer me a lesser product replacement.
This whole debacle has been severely disruptive to my business and Kensington could not give a damn. They are extremely unprofessional and the customer service has been diabolical. Honesty and integrity does not exist.
64 days after raising the complaint, I am being asked to wait another 10-14 working days!!! I know once this time has lapsed that I will have to chase them again, only to be told more lies about stock availability or given further excuses.
DO NOT BUY ANY KENSINGTON PRODUCTS!
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