Accord Legal Services Reviews 

296
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the representatives are exceptionally friendly, knowledgeable, and patient, ensuring every single question is answered thoroughly without ever making anyone feel rushed or pressured during consultations. Consumers deeply appreciate the personalized approach and clear, jargon-free explanations, which make complex planning tasks feel remarkably simple, smooth, and completely stress-free. However, some people mentioned encountering notable communication hurdles and persistent follow-up issues after their initial appointments. A minority of reviewers were dissatisfied with unfulfilled promises, long waiting times, and frustrating mistakes made by staff when updating their important legal documents.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and extensive... See more

Service

Reviewers mention positive feedback about service, highlighting quick and convenient will writing... See more

Customer service

Customers consistently note positive experiences with customer service, praising advisors for being friendly,... See more

User experience

Clients share positive opinions on user_experience, highlighting that processes are made simple and clear... See more

Customer communications

Users describe positive interactions with contact, highlighting that representatives are friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I have just set up a Will with Accord Legal Services, having dealt with an absolutely lovely lady named Sarah Danbury! Sarah was amazing from start to finish, friendly, chatty, efficent an... See more

Rated 5 out of 5 stars

We arranged to get our wills done as this firm offered a free service for nhs workers, Sarah Danbury contacted us to arrange an appointment. Sarah is very knowledgeable puts no pressure on you and giv... See more

Rated 5 out of 5 stars

Relaxed, but detailed, discussion about what I wanted, my questions were all answered in full, in a way I understood. No upsell attempts and when I'm ready to update my will I'll be definitely be back... See more

Rated 5 out of 5 stars

Julie (Booth), my representative, was extremely helpful. She answered every question knowledgeably and confirmed everything, even when I felt I was asking the same question again! I felt as though I... See more


Company details

  1. Estate Planning Lawyer

Information provided by various external sources

Accord Legal Services offer a friendly, affordable and straightforward approach to future planning and Will writing. Protect those you love today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

296 reviews

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No recent history of asking for reviews

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4.7

All reviews

(296)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So glad I made this appointment

So glad I made this appointment and got this sorted. Life admin is something I always put on the back burner! An initial conversation with Sarah Danbury put my fears at ease, and Sarah took me through all the options. There was no pressure and Sarah kindly gave me time to discuss everything with my family before finalising everything. Sarah was extremely professional, organised and knowledgeable and I have already shared details with my sister. I can’t recommend the service I received enough, it has given me peace of mind, and it didn’t take an immense amount of time.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful advice

I have just had an hour phone appointment with Sarah Danbury in relation to making a will. Sarah was very friendly and knowledgeable and explained all the options to me which were easy to understand.
Thank you Sarah

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury

Me and my husband had a very good experience yesterday writing our first will with Sarah Danbury. She was very helpful every single step, explaining everything so clear until we had all clear to make the best decision for our family.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

We arranged an appointment with Accord and spoke to a wonderful lady called Sarah Danbury. Sarah carefully guided us through all the information, allowing time for all of our questions and offered a range of options for the best Will to suit our needs. No pressure and no sales bumph. We felt really assured and informed. The whole process only took 45 minutes and we now have peace of mind. Thank you Sarah!

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic call and great information

Fantastic call and great information. A lovely lady called Sarah Danbury was very helpful and had a kind personality. She guided my partner and I through the process with skill and helped get the will set up. Would recommend to anyone!

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Good experience

I had a phone call with Sarah Danbury to sort out my will, she was patient, polite and explained me the different options I had. She also messaged me to let me know she was running late which I really appreciate.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Sarah Danbury!

We had an appointment with Sarah Danbury today and she was fab! Really friendly, chatty and very knowledgeable. Made this so easy for us and gave great advice. Would definitely recommend, thank you x

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Will set up

We dealt with Sarah Danbury who set up our trust to safeguard our children’s future. Really helpful, friendly and knowledgeable.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

I had an appointment with Debbie to…

I had an appointment with Debbie to complete a will. Something I knew very little about prior to this appointment. Debbie was very friendly and incredibly informative. She made the process seamless and easy for me. Would definitely recommend using Accord.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

My wife and I have just set up a Will…

My wife and I have just set up a Will with Accord Legal Services, having dealt with an absolutely lovely lady named Sarah Danbury! Sarah was amazing from start to finish, friendly, chatty, efficent and gave us exactly what we wanted. I would recommend Sarah’s services to anyone looking to secure future finances. 10/10 from us, Thank you so much Sarah ☺️ x

25 November 2025
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Excellent Service

⭐️⭐️⭐️⭐️⭐️ Excellent Service – Highly Recommend

We had the pleasure of working with Sarah Danbury from Accord Legal Services Ltd, and we honestly couldn’t speak more highly of her. From start to finish, Sarah was friendly, informative, and incredibly considerate. She explained everything clearly, never pressured us into making a decision, and was extremely generous with both her time and knowledge.

Her communication was excellent – our call was prompt, and we even received a helpful text reminder the day before, which was really reassuring. Sarah made us feel at ease throughout and made sure we felt heard. She also reassured us that she is always available by phone or email if we have any further questions, which gives us great peace of mind.

We would highly recommend Accord Legal Services Ltd, and especially Sarah. If you’re lucky enough to have her supporting you, you can be confident you’ll receive an exceptional level of service.

Thank you again, Sarah – from Hannah and Lian. 🙏🏻

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I signed up for the free online consultation. All communication from Accord staff was excellent and very professional. I was contacted in advice confirming the details of the booking as the date approached. It was a very informative and useful meeting where everything was clearly explained to ensure I understood my options and I was given time to go away and consider my these before I made any decisions - I didn't feel pressured at all which I appreciated. I would definitely recommend this company.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I had a great experience working with Sarah on my will. She made the whole process straightforward, explaining everything in plain language and making sure I understood all my options. There was absolutely no pressure at any point, just honest professional friendly advice.i really appreciate how highly efficient and reassuring she was throughout. Thoroughly recommended.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Accord’s Ambassador

I had the pleasure of meeting and having Sarah Danbury to set up my will and estate management. Sarah was great explaining every stage thoroughly and checking that I fully understood everything and all that was involved in the whole process.
Sarah was very helpful and friendly. I can’t recommend her enough.

11 November 2025
Unprompted review
Rated 1 out of 5 stars

Refund refused

Set up free will, convinced to set up trust , £228 paid when cancelled some time later , is refused even though trust not completed

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Thank you!

Sarah Danbury was very easy to talk too, she made will planning less daunting & really easy to do! There was absolutely no pressure to buy any products. She made the whole experience very personal & was always on time when calling me etc! Thank you!

28 October 2025
Unprompted review

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