Accord Legal Services Reviews 

296
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the representatives are exceptionally friendly, knowledgeable, and patient, ensuring every single question is answered thoroughly without ever making anyone feel rushed or pressured during consultations. Consumers deeply appreciate the personalized approach and clear, jargon-free explanations, which make complex planning tasks feel remarkably simple, smooth, and completely stress-free. However, some people mentioned encountering notable communication hurdles and persistent follow-up issues after their initial appointments. A minority of reviewers were dissatisfied with unfulfilled promises, long waiting times, and frustrating mistakes made by staff when updating their important legal documents.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and extensive... See more

Service

Reviewers mention positive feedback about service, highlighting quick and convenient will writing... See more

Customer service

Customers consistently note positive experiences with customer service, praising advisors for being friendly,... See more

User experience

Clients share positive opinions on user_experience, highlighting that processes are made simple and clear... See more

Customer communications

Users describe positive interactions with contact, highlighting that representatives are friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I have just set up a Will with Accord Legal Services, having dealt with an absolutely lovely lady named Sarah Danbury! Sarah was amazing from start to finish, friendly, chatty, efficent an... See more

Rated 5 out of 5 stars

We arranged to get our wills done as this firm offered a free service for nhs workers, Sarah Danbury contacted us to arrange an appointment. Sarah is very knowledgeable puts no pressure on you and giv... See more

Rated 5 out of 5 stars

Relaxed, but detailed, discussion about what I wanted, my questions were all answered in full, in a way I understood. No upsell attempts and when I'm ready to update my will I'll be definitely be back... See more

Rated 5 out of 5 stars

Julie (Booth), my representative, was extremely helpful. She answered every question knowledgeably and confirmed everything, even when I felt I was asking the same question again! I felt as though I... See more


Company details

  1. Estate Planning Lawyer

Information provided by various external sources

Accord Legal Services offer a friendly, affordable and straightforward approach to future planning and Will writing. Protect those you love today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

296 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(296)

130 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Free will writing service for emergency…

Free will writing service for emergency services promted us to call. After talking through the options we paid and got a trust which was much better for our protection. Sarah was fantastic and I would definitely recommend

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I arranged for this company to give me a call to discuss making a will, which was well over due. Carol Dooley contacted me and explained it all. I was very pleased the way it was all dealt with and decided to go ahead and finally have it all put in place.
Thank you to Accord legal services. Great service

14 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Exceptional conversation with Sarah Danbury. I was given options in detail which allowed me to pick and choose the best service/options to meet my current and future needs. Sarah was lovely to speak with and made a point of confirming that she would be my primary contact going forward. Overall an exceptional level of customer service.

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Highly suspect

After a long and difficult process, we ended up with some Wills but had no confidence that they were in fact legally binding.

Several clauses that we insisted on were omitted because they were not covered by the Accord insurance which seemed extremely odd.

We have since paid for new wills with a local solicitor- what a waste of time and money.

I believe this to be a sham company.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury Was great

Sarah Danbury Was great whilst providing our will writing service. She was patient and kind and answered all questions without hesitation. Would highly recommend.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury firstly advised me on my…

Sarah Danbury firstly advised me on my Will options and answered any questions I had, she was very helpful and professional all the way and went above and beyond for me! I 100% recommend her for any advise regarding policy's.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

We arranged to get our wills done as this firm offered a free service for nhs workers, Sarah Danbury contacted us to arrange an appointment. Sarah is very knowledgeable puts no pressure on you and gives you time to think about which option you would like to choose. Sarah is very friendly and helpful and I will be recommending her service to family and friends. Thank you for helping us complete our wills.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury was absolutely wonderful…

Sarah Danbury was absolutely wonderful when helping me with my will. She was incredibly kind, patient, and compassionate throughout the entire process, which made what could have been a stressful experience feel calm and reassuring. She took the time to listen carefully, explained everything clearly, and made sure I felt comfortable and confident with every decision.

I genuinely felt supported and understood, and I can’t thank her enough for her care and professionalism. I would highly recommend Sarah to anyone looking for a friendly, compassionate, and trustworthy Will writing service.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

I had a very good experience with…

I had a very good experience with Accord Legal Services when looking to discuss my Will. I was allocated Sarah Banbury from the team who went o. to undertake these discussions and advise me further.

Sarah was extremely helpful and very down to earth. I also felt comfortable talking with her about personal information.

I will definetly be keeping Sarah's details for any future advice and services. Thank you.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

From the moment Julie walked into my…

From the moment Julie walked into my home to do my will, I felt very comfortable and at ease. She is such a calm and professional lady! Doing a will is quite an emotional and in depth meeting - but I would 100% recommend Julie to do this. The questions she had to ask are quite in depth but I wasn’t phased by them as she presented and explained them to me in a way that I felt like I was completing a task I needed to do in life.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Julie helped us all the way through the…

Julie helped us all the way through the process that we did. She was absolutely fantastic. She answered all our questions within minutes of sending messages to her. I would highly recommend her. She did a brilliant job and we are very happy with her service

28 November 2025
Unprompted review
Rated 5 out of 5 stars

They talked me through what needed to…

They talked me through what needed to be sorted and made it very simple. Thank you. Got to say Sarah Danbury explained everything and pointed me to where to get what I needed to find out further from other professionals. Great simple service. Expected this to take weeks to go through. Thank you

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to Sarah Danbury

Thank you to Sarah Danbury, for making the process quick, simple and straightforward. Explained everything clearly and helped us best understand the options. No hard sell. Very happy!

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury

Sarah was great guiding us through the whole estate planning process.
She answered all our questions and ensured we were well informed about the process.
Thank you Sarah ☺️

5 January 2026
Unprompted review
Rated 3 out of 5 stars

somewhat disappointed.

I am an NHS Nurse diagnosed recently with a serious health condition. I thought would get a will in place. Contact initially was prompt. explained about my health and importance of getting a will promptly. There was some upselling but that’s fine. I decided not to pay for the other services and just have the will offered for now. 12 weeks later and much prompting and anxiety re my health, without my will drawn up leaving my partner and assets vulnerable, the will arrives with multiple errors. My sister’s names divided in to 2 people and described as 2 friends! My name doesn’t include my Middle name throught mine and my partner’s will! I am concerned this has all been a complete and utter waste of my time.
UPDATE- was contacted today by team- very helpful and have now amended will as appropriate and assure me will be sent out first class this evening. Molly was very nice and professional.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

I had an appointment with Sarah…

I had an appointment with Sarah Danbury. She was very friendly and open which made it very easy to discuss everything. I highly recommend her to support anyone needing Will writing services.

16 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look