Ace Energy Bath Reviews 494

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly demeanor, often highlighting their punctuality and respectful conduct. The service provided is frequently described as excellent, with many people appreciating the quick response times, clear communication, and the thoroughness of the work completed, whether for electrical, plumbing, or boiler services. Reviewers also value the company's reliability and the peace of mind that comes from knowing they can depend on them for various maintenance needs. However, some people mentioned an instance where an engineer's experience was questioned, suggesting a potential lack of thoroughness in diagnosing a problem.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, friendliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Team arrived on time, kept us well informed on what they were doing and progress in general. Both engineers were very pleasant to work with and respectful of our property and cleaned up at the end of... See more

Rated 5 out of 5 stars

The two electricians from Ace arrived within 90 minutes of our call. They checked everything thoroughly and recommended further action. They behaved professionally and courteously throughout. Ace al... See more

Rated 5 out of 5 stars

Appointment arranged courteously at fairly short notice. The team arrived promptly on the agreed date and carried out the work cleanly with no disruption. We were kept informed of what was going on, a... See more

Rated 5 out of 5 stars

Just incredibly efficient all round , from initial conversations through to installation . The guys who installed were really polite and very tidy . No long waiting for someone to pick up a call and v... See more


Company details

  1. Boiler supplier
  2. Electrical engineer
  3. Plumber

Written by the company

Bath's leading plumbing, heating and electrical company. Specialising in boiler installations, plumbing, heating repairs and servicing, radiator installations, powerflushing, Electrical Test & Inspect, emergency plumbing and electrical work.


Contact info

4.9

Excellent

TrustScore 5 out of 5

494 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and efficient

Engineer arrived on time. Polite and knowledgeable. Working quickly and efficiently, took time to explain what was needed. Final price very fair. I’m pleased to find a reliable service and will use again.

10 January 2024
Unprompted review
Rated 5 out of 5 stars

Big thank you

Big thank you to Levi, Liam and Ashley. I had contacted my usual plumber to ask to have a tado thermostat installed as he was busy I tried Ace. On inspecting my boiler Levi condemned it as it wasn't safe. He outlined and showed me all the reasons why it should have failed it's service two months ago (which had been passed by a different company). As I have a lodger it is so important to keep them safe so I'm really happy with Levi's actions. Due to the age of my boiler we agreed to get a new boiler installed. Liam and Ashley did a great job of installing my new boiler and tado. Liam was very proactive at problem solving and took the time to talk me through the new device. I highly recommend Ace

10 January 2024
Unprompted review
Rated 4 out of 5 stars

Quick response & turned up on time

Quick response & turned up on time. Friendly & helpful service from engineer & reception. Explained what the problem was & used initiative to rectify water leaks issues.

13 December 2023
Unprompted review
Rated 5 out of 5 stars

Judith (Bath)

Ace Energy has a wonderful team of plumbers who are very efficient and professional, as I observed in my review of November 14th. Over the last few months I have had many problems and Levi has proved to be a ‘Master plumber.’ He is able to solve the most complex problems,and explains everything in his knowledgeable, calm manner. He has installed a new megaflow and I am delighted with the result.
Highly recommended - I will always use Ace Energy

14 November 2023
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Fantastic service from the first phone call and prompt, efficient, clean and friendly work done by Ashley. Couldn’t fault Ace Energy and would definitely use the firm again.

20 November 2023
Unprompted review
Rated 5 out of 5 stars

Ace are a great company

Ace are a great company. Have used them many times. Their operative on our latest job, Ashley, could not have been more pleasant or efficient. And the job cost £200 less than a competitor- £251 as opposed to £451!

17 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from ACE Energy Bath

I have had excellent service from ACE Energy, from the moment I first contacted the firm. Both Hugo the electrician and the plumber did great work. They were prompt, efficient and did an excellent job. The contact with the firm confirming times of arrival, quotes and invoices is excellent, and if there's a problem there is someone available in the office up until 22:00 each. In the future will definitely contact ACE with any electrical, plumbing or heating problems I may have. Many thanks indeed.

8 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Both Jack and Liam were really helpful, friendly and worked well. Jack spotted the problems and then Liam did a great job at installing the new boiler. I am really pleased with the service received by Ace Energy and will use them again if needed.

2 November 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

As usual the engineer arrived on time, was friendly and very efficient. I like Ace because they service and/or fix the boiler without trying to sell you a new one. Have used them for 4 years and will continue to do so.

25 October 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look