EXCELLENT SERVICE-SECOND TO NONE.I did a part exchange but decided that the binoculars I got were not for me so I returned them for another pair which I am delighted with.The gentleman at ACE OPTICS w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic company, cannot recommend highly enough. I purchased a Swarovsky scope. Quick delivery, but I couldnt get on with it (my issue, not the scope). Ian at ACE arranged pickup by his courier. Del... See more
We visited the store to try out the binoculars before trying other makes that Ace didn't have in stock elsewhere. Ace were really patient and couldn't have been more helpful. Having later decided on... See more
My initial telephone call was to allay concerns I had about the type of binoculars which would be most suitable for me and my wife. The member of staff I spoke to was extremely polite and suggested i... See more
Company details
- #11 of 13 best companies in Binoculars shop
- #4 of 6 best companies in Camera repair shop
- #17 of 43 best companies in Camera shop
- #5 of 7 best companies in Telescope Shop
Information provided by various external sources
Ace Optics is an independent optics and photographic dealer, established in 1985. We offer friendly service and expert knowledge with no pressure to buy. In addition we are an official Swarovski Premier stockist and Kowa System authorised dealer.
Contact info
8 Belmont, BA1 5DZ, Bath, United Kingdom
- 01225466364
- aceoptics.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service, whilst the postage was a little pricey it arrived the following from Bath to a small village north of Aberdeen
Fantastic service
Fantastic service, next day delivery, great product,
Ace scope cover for ATX 85, perfect fit, no velcro, well padded, should last for years.
Item purchased was as advertised
Item purchased was as advertised, and arrived when expected, hence 5 stars.
A great company to deal with
A great company to deal with, efficient, quick delivery and good prices
Brilliant service
Brilliant service and very helpful,scope as described and delivered next day, securely packed. Thankyou
Excellent experience with professional company
A very smooth online transaction and very helpful staff on the phone the next day when I had to request a change in delivery method. Highly recommended company.
Fantastic customer service and advice…
Fantastic customer service and advice when purchasing a spotting scope for my dad. Highly recommend
Good service
My order was delivered the next day after ordering. I decided to return my order and a refund was made in a quick manner. No issues.
Excellent binoculars, excellent service, arrived after just two days, very happy with them,
Excellent binoculars, excellent service and arrived after just two days, very happy with them,
Promp well packed
Promp well packed. Avian binoculars compare them with £2000 ones there's not £1500 worth of difference .
I bought a pair over thirty years ago and they are still fine I have given them to my son. And treated myself to some new ones. 0

Reply from Ace Optics

Reply from Ace Optics

Reply from Ace Optics
1st class service and advice.
I've now purchased 3 items from Ace Optics and received 1st class service and advice each time. 2 of the items were secondhand, were exactly as described and delivery was prompt. I also received sound impartial advice on how to get started digiscoping. Thanks!

Reply from Ace Optics
My experience in using Ace Optical.
I found this company delt with me in a good and business like manner.If I need any further optical equipment I wouldn't hesitate to use them.
Anthony,
West Sussex.

Reply from Ace Optics
Leica lens not as described.
I bought a vintage Leica lens over the phone after reading the description online describing it as being in very good condition. However the lens wasn’t as described. The optics were good but the focusing helicoid was dry as a bone. It had play and it squealed when turned fast. Which being dry was hard not to do. But I had a project to get on with so despite their offering me a refund or repair I didn’t have the time to spare. I appreciated the offer to resolve the issue but really cheesed off that they didn’t inspect and describe it properly in the first place. And I appreciated them accepting a lower offer than the advertised price. If I had known the issue though I wouldn’t have bothered or would have negotiated a price that accounted for a prompt CLA. Lenses are hard to show clearly in photos and some aspects are completely reliant on the words. Hence I’m inclined to use this platform to push for a basic level of accuracy and clarity especially with valuable used items.

Reply from Ace Optics
Great choice and competetive price
Great choice competetive price and arrived very quickly

Reply from Ace Optics
A simple ordering process
A simple ordering process and timely delivery all contributed to a very acceptable order process.

Reply from Ace Optics

Reply from Ace Optics
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







