ACE Rent A Car Reviews 

Very rude return in Las Vegas. Brandie K should find a different job. Definitely not customer service.

My experience with ACE/Drivo was extremely disappointing.
* **Confusing airport pickup:** They are not at the airport rental center like major companies. Their emails called Drivo a “partner,” and outdated Drivo signs inside the rental center made us drag our luggage to the third floor looking for a non-existent office. We had to take a separate shuttle, with the only warning hidden in the fine print.
* **Long delays:** My reservation was for 11:00 AM, but at 12:15 PM I was still waiting. Even after being told my car was ready at 12:20 PM, the system still showed it as being serviced.
* **Poor service:** The clerk shrugged off the delay with "It happens," offering zero solutions.
* **Vehicle quality:** The car had over 50,000 miles and smelled strongly of cigarette smoke masked by air freshener.
* **Real consequences:** The excessive delays caused us to miss my daughter’s fencing camp registration and lunch.
* **Dismissive responses:** ACE provided an automated, copy-and-paste response ignoring the actual issues, despite photographic evidence of their misleading airport signage.
Overall, poor communication, confusing logistics, excessive delays, and indifferent service ruined the experience.

Dont rent from this company ..

I was given a car in new york airport that had trouble when driving and it caused high over heating issues to slow down on the highway.

while I told them they said they are aware that the car is having issues and they ruined my trip where I had to pay my own money to stay in hotel and also tow it to the safest location ..

This is the worst experience of my life and I never leave a review but this is unbearable

Michelle helped us get our rental car and she is courteous and sweet. She explained everything clearly to me. She has great personality and awesome customer service.

If I could give zero I would. My daughter hired a car in Naples collecting in June 15th and returning 19th June. Told verbally the holding deposit of €1800 euros would be returned a ridiculous 29 July. That has been and now gone. The car was returned timely and without any damage. Have e mailed Customer Care (joke) over 3 times as has the third party rental organiser. Have tried live chat, said can’t find booking even though quoted exactly as on ACE agreement. Ask me to call on a number instead and the number fails. They have illegally converted a temporary security deposit into a permanent posted charge, a very serious offence. I have now escalated this and hope this company/franchise gets closed down. I am expecting a bog standard reply to this review so don’t ask me to e mail customer care or ring a number. You will be hearing very soon

Used credit card points to secure rental of the vehicle. After not having a physical paper of proof of insurance we needed to pay for full price of insurance. There were many fees added on as well such as battery fee, vehicle license fee, airport fee etc. Final bill was double at end from points used. Credit card company will hear about this. My friends will hear about this as well.

Ace and drivio is a straight forward no frills rental company. Usually booked cars with them when in NY

I rented a Yaris at Krakow Airport on July 28th at 2:30 AM, and the guy showed me on his phone 122 photos and a video of defects, many of which were imperceptible. In fact, when I looked at the car in the sunlight that morning, I couldn't find any. The only obvious defect was an internal hood protector, which he showed me. The guy assured me he'd send me all the photos, but after several hours and three phone reminders, I only received the contract. He said he'd check my email, but that doesn't make sense if I've already received the contract. Without the photos, I have nothing to compare or to contest a potential claim. And since the same company withheld €600 from me a month ago in Katowice for an imperceptible mark (not a scratch) that could be removed with less than a minute of polish, And however Im sure to dont be the responsible of the sign. I fear they're operating in the same way, resulting in a rip-off. I'll keep you updated.

Update on my previous review:

Ace Fiumicino told me to contact this number as they are “head office” : 00 39 352 0020635 which i believe is fake.

The woman there sent me documents which have been falsified saying i confirm to have made damage. The damage information was added after i returned the car and i never signed that document.

This is very serious and I need a follow up from Ace parent company about next steps and how to block the payment. Ace Fiumicino should be out of business

AVOID ACE RENTALS!!!
Really POOR CS, Bait and Switch with the cars reserved, dirty cars, long waiting time to get the car and return the car, hard to contact their Supervisors, bad shuttle service, and on and on....

We booked a 7-seater vehicle well in advance for pick-up next Friday, July 31st at Essaouira airport. Just one week before our trip, they informed us via a abrupt, curt phone call that no vehicle would be available and they would not be fulfilling our contract. Since that call, they have completely ignored all of our follow-up emails requesting written confirmation or resolution.
​Leaving us stranded a week before a major trip with zero alternatives—forcing us to look at last-minute rentals at inflated prices—has completely disrupted our travel plans. Disgraceful, unprofessional conduct and a total lack of customer service. Avoid at all costs.

Postdata: I can't believe this reply from Ace. We wrote to this exact email twice over last few days with no reply.

I can say without a hint of exaggeration,
Thie is a truly awful company. The experience of dealing with them was extremely poor. When we returned a vehicle to the airport they performed the inspection without inviting us to attend and then after a very long wait, we were told that there was internal damage. I demand to review this in person and was shown a hole in a fabric engine cover known as an ‘engine hood sound insulation cover’. I pointed out that the we had not been provided with evidence that this damage didn’t exist prior to hire (inspection checks done 2 hours before we took ownership) and also refuted an image claimed to capture paint damage that was emailed to me a week after the hire. We were not involved in any of the vehicle inspections, both on collection and on return. I was sent an internal invoice with a fee for damages with no evidence of third party review (essentially a made up charge of nearly 600 pounds sterling). This money was taken despite flagging the above significant shortcomings (no response) and I am now having to address this legally. I strongly recommend that you avoid using his company like the plague. Don’t be fooled by the relatively low hire costs - very much false economy.

I can say without a hint of exaggeration,
Thie is a truly awful company. The experience of dealing with them was extremely poor. When we returned a vehicle to the airport they performed the inspection without inviting us to attend and then after a very long wait, we were told that there was internal damage. I demand to review this in person and was shown a hole in a fabric engine cover known as an ‘engine hood sound insulation cover’. I pointed out that the we had not been provided with evidence that this damage didn’t exist prior to hire (inspection checks done 2 hours before we took ownership) and also refuted an image claimed to capture paint damage that was emailed to me a week after the hire. We were not involved in any of the vehicle inspections, both on collection and on return. I sent an internal invoice with a fee for damages with no evidence of third party review (essentially a made up charge of nearly 600 pounds sterling). This money was taken despite flagging the above significant shortcomings (no response) and I am now having to address this legally. I strongly recommend that you avoid using his company like the plague. Don’t be fooled by the relatively low hire costs - very much false economy.

DANGEROUS RENTALS!!!

I rented a car on July 19th in Toronto that had no brakes AT ALL, the car was doing so much noise and vibrations that ACE should have been aware of that.

I had my 12 years old child with me and this was so dangerous that I had to stop somewhere and ask the person I was visiting to catch me.

I asked ACE to call me back but they never did, which is honnestly A SHAME

GO AWAY!!

Michelle have been good and have been patient with us and have a funny personality

Michelle she was soo nice n funny n patient with us i loveee her soo much

SCAM! The contract said the €1,600 deposit would be returned after I returned the car on July 13th. A few days later, they took €600 from my account anyway. When I tried calling for an explanation, they blocked me without any response.

Avoid this company.

I’m only giving this a 1 because ZERO isn’t an option! Crooks just like the other reviews!! They add charges and have not phone number to contact anyone. THIS PLACE IS BOGUS!! DO NOT AND I REPEAT DO NOT GIVE THEM YOUR INFO OR USE THEM. THEY WILL STEAL FROM YOU!