Spoke with a guy called Ben who was amazing tbh i was stressing over multiple bills and he put them all into one affordable payment .Very friendly and helpful and that helps when your worried about mo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have good communication with Zora customer service representative she answered my  which made me to give a five star they understand they will not mail any money for me. I know my right and I kn... See more
Company replied
I been so frightened to speak to any firms when I found myself having problems making payments. Things have changed and things aren't complicated anymore which meant I was able to call and pay in full... See more
Company replied
Had a letter arrive from aci for a historic debt i didnt know about as someone else had spent the money without my knowledge. Spoke to Candis? Who went above and beyond. Actually listened to the situa... See more
Company replied
Company details
Written by the company
ACI is a specialist debt resolution agency. Our purpose is to help you resolve your debts by providing flexible and tailored repayment solutions that enable you to reach financial freedom. https://www.aciuk.co.uk/contact-us
Contact info
10 Whitehills Business Park, Whitehills Drive, FY4 5LW, Blackpool, United Kingdom
- 01253 531 528
- info@aciuk.co.uk
- aciuk.co.uk
4.3
Excellent
6k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Very nice people to deal with
Very nice people to deal with and always very happy to help with anything you need.
7 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi Julie, thank you for your feedback - it’s great to know you’ve found the team approachable and always ready to help whenever needed. We really appreciate you sharing your experience ~ TH
It was so nice to have a friendly voice…
It was so nice to have a friendly voice on the phone,Anna was very professional and I got the feeling that she really wanted to help from the very first time she spoke 🙏✨️ 10 out of 10 customer service 🙏✨️💫 thank you for putting my mind at ease Anna and having patience with me 🙏✨️
9 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi Asa, thank you for your lovely feedback - it’s great to hear Anna made you feel reassured from the start and showed real care and patience throughout your call. We’re so pleased you felt at ease and supported. ~ NS
Staff member I spoke to named Ebony was…
Staff member I spoke to named Ebony was especially competent, polite, helpful and she made the process straight forward and easy.
9 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi Elijah, thank you for your review - it’s great to hear Ebony handled everything in a clear and capable way while making the process simple and easy to follow. ~ TH
Customer service skill
I just finish talking to a Henry a advisor, who made me feel very relaxed. He was so understanding. I was feeling very anxious about making the call, but he put me at ease. No judging. Thank you Henry
9 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi Sandra, thank you for sharing your experience - it’s great to hear Henry took the time to understand how you were feeling and helped you feel more relaxed during what can be a difficult call. ~ MH
Wonderful agent
I spoke with Kazi today and he was extremely helpful and patient while helping me clear one of my accounts and changing my weekly payment for my other. Very friendly was a pleasure to chat to todau
9 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi Michelle, thank you for your kind words - we’re so pleased Kazi was patient and supportive while helping you resolve one account and adjust your other payments. ~ AH
She was very polite and helpful
She was very polite and helpful. I also felt very comfortable speaking with her.
9 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi Amelia, thank you for your feedback - we’re really glad you felt at ease and supported throughout your conversation, and that the help you received came across as both polite and reassuring. ~MD
Good customer service
I wasn’t comfortable answering many questions and hesitated calling them for a long time but Nabil understood that and made it easy for me to say up a monthly payment
9 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi Asfiya, thank you for your feedback - it’s great to hear Nabil recognised your hesitation and helped you feel comfortable setting up a plan that works for you. We’re really pleased the process felt easier than expected. ~ NS
Very helpful and am making a monthly…
Very helpful and am making a monthly payment that works for me cheers
8 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi Aeron, thank you for your review - it’s good to hear the team supported you in arranging a payment that feels manageable for you. We’re glad the help you received made things straightforward. ~ TH
The lady I spoke with was very kind and…
The lady I spoke with was very kind and helpful and understanding. Made me feel at ease and felt relieved after setting up an arrangement that I could afford.
9 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi David, thank you for sharing this - we’re really pleased our colleague’s approach helped put you at ease and left you feeling relieved after agreeing a suitable arrangement. ~ MH
Less than one star if I am honest, should be able to give minus rating
Less than one if I am honest. I have been chased by this company for a debt that I have proved over and over again is not mine as the period the debt is for was after I vacated the property. The incompetence is unbelievable and quite frankly I feel I am now being harassed by them. I have provided evidence several times proving the debt is not mine, including the fact that the account number for my account with EDF and the account number with the debt are completely different. Am absolute shambles of a company
9 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi Sarah, thank you for your feedback. We have forwarded your concerns to our relevant team to reach out and discuss. ~MD
Zain really understood my situation and…
Zain really understood my situation and was very helpful as was very anxious to make the call. Zain was so calming and really helped
8 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi Sophia, thank you for sharing this - we are so pleased Zain took the time to understand your situation and helped ease your worries with a calm, supportive approach. It is great to hear you felt more at ease after the call. ~ NS
Excelling service with help of Deen…
Excelling service with help of Deen thank you So much Deen
8 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi Jonathan, thank you for your feedback - we are glad Deen was able to provide such strong support and make things feel straightforward for you. ~ MH
consistently get calls and messages for…
consistently get calls and messages for a “Sarah”. I have informed many times on the phone that I do not know who this person is.. they apologise & say they will remove my number yet the calls and messages keep on coming ! if it keeps up I will be making a complaint to the ombudsman.
8 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi Christina, thank you for your feedback. We have reached out to your via Trustpilot so we can review this for you and confirm what has been done to help this stop occurring.
Update: Thank you for providing the requested information, we have reached out to you with these details :) ~MD
Reply from ACI UK Ltd
Hi Lisa, thank you for your kind words about Liam - it’s great to hear you had such a positive experience 👍🏻 ~ TH
Helpful and listened to what I had to…
Helpful and listened to what I had to say.
8 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi Sue, thank you for sharing your experience - we’re really pleased to hear our team took the time to listen and support you properly ~ NS
I spoke to a lovely caring lady this’s…
I spoke to a lovely caring lady this’s morning, she was so understanding and listened to me. Thankyou Charlene it means a lot x
8 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi Norman, thank you for your lovely feedback - we’re delighted Charlene made you feel heard and supported during your call.~ MH
Spoke with Ben this morning absolutely…
Spoke with Ben this morning absolutely lovely guy and who got account sorted straight away if you need speak to anyone ask for Ben thank you Ben
8 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi, thank you for your feedback - it’s great to hear Ben was so helpful and got everything sorted quickly while making you feel at ease during the call. We’ll be sure to pass your kind comments on to him. ~ TH
Molly was very calm and kind.
Molly was very calm and kind.
Made the conversation a positive one.
8 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi Carol, thank you for your kind words - we’re really pleased Molly made the conversation feel calm and reassuring, helping turn it into a positive experience for you. It’s great to know you felt supported throughout. ~ NS
This company refuse to accept that the debtor doesn't reside at the sent address
This company refuse to accept that the person that has a debt has not and does not live at the address they are writing and visiting. Despite numerous attempts at calling and explaining, dealing with rude objectionable agents that refuse to accept the situation. That this person DOES NOT LIVE at the address. THEY even state that it is up to person living there to determine where the debtor is! Outrageous and shocking behaviour. I have owned the property for 21 years and noone of the debtors name has ever resided there. It is a family home being harassed by an objectionable company, even though they state 'We promise to be fair and transparent' ' we believe in integrity and respect to your privacy'. That ethic clearly passes them by when they won't accept a truth. Oh and if an agent is bothered, this complaint is about the letters and visits regards an account with a ref of 3907860. I have put the date of one of the letters received.
11 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Jane, thank you bringing this to our attention. We have forwarded this to our relevant team who will review your interactions as this is not the standard of service we strive for.
We can confirm we have updated our records to prevent further communications to your address as this is the right thing to do. If you would like this investigating further, please could you contact us at complaints@aciuk.co.uk ~ MD
I spoke with a lovely lady Debra today
I spoke with a lovely lady Debra today
She was efficient kind and sorted the problem I had with dealing with my enquiry
7 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi Helen, thank you for your kind words - it’s great to hear Debra handled your enquiry with such care and efficiency and got everything sorted smoothly for you. We really appreciate you taking the time to share this. ~ NS
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