Spoke with a guy called Ben who was amazing tbh i was stressing over multiple bills and he put them all into one affordable payment .Very friendly and helpful and that helps when your worried about mo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have good communication with Zora customer service representative she answered my  which made me to give a five star they understand they will not mail any money for me. I know my right and I kn... See more
Company replied
I been so frightened to speak to any firms when I found myself having problems making payments. Things have changed and things aren't complicated anymore which meant I was able to call and pay in full... See more
Company replied
Had a letter arrive from aci for a historic debt i didnt know about as someone else had spent the money without my knowledge. Spoke to Candis? Who went above and beyond. Actually listened to the situa... See more
Company replied
Company details
Written by the company
ACI is a specialist debt resolution agency. Our purpose is to help you resolve your debts by providing flexible and tailored repayment solutions that enable you to reach financial freedom. https://www.aciuk.co.uk/contact-us
Contact info
10 Whitehills Business Park, Whitehills Drive, FY4 5LW, Blackpool, United Kingdom
- 01253 531 528
- info@aciuk.co.uk
- aciuk.co.uk
4.3
Excellent
6k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service from Billy today ,he…
Very good service from Billy today ,he listened to my problem and came up with a great solution
7 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi Harash, thank you for leaving this review - it’s great to hear Billy took the time to listen and find a solution that worked well for your situation. We’re glad you had such a positive experience ~ MD
Great Service
I dealt with Mahbub today who was friendly efficient and took care in how he dealt with me. The outcome of my query was extremely positive. Thank you.
7 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi Angie , thank you for your lovely feedback. It’s great to hear Mahbub made you feel at ease while handling things efficiently and achieving such a positive result for you.
~ AH
This company harasses people
This company harasses people. Calls are every day 2 or 3 times a day. And why are financial services being dealt with in another country but yet this is supposed to be a British company? The staff must feel very good about causing mental stress to the customers
7 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi Tara, thank you for your feedback. We attempt to contact our customers so we can help them getting debt free. Our contact is not intended to cause stress or distress. However if you would like to discuss this further please contact us at complaints@aciuk.co.uk. ~MD
Very friendly and happy to help in a…
Very friendly and happy to help in a stressful time
7 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi Lewis , thank you for your kind words. It’s great to hear the team supported you with a friendly approach and helped ease things during a difficult moment. ~ MH
Reply from ACI UK Ltd
Hi Ihtisham , thank you for your feedback. We’re pleased Deborah made everything straightforward and easy for you to manage. ~ NS
I like aci good service I appreciate
I like aci good service I appreciate
6 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi Saeed, thank you for your review. We’re glad you felt well looked after and that the service met your expectations. ~MD
Spoke with a guy called Ben who was…
Spoke with a guy called Ben who was amazing tbh i was stressing over multiple bills and he put them all into one affordable payment .Very friendly and helpful and that helps when your worried about money
6 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi Helen, thank you for sharing your experience. It’s fantastic to hear Ben helped bring everything together into a manageable plan and supported you in a reassuring way when things felt overwhelming. ~ AH
Reply from ACI UK Ltd
Hi Darius, thank you for taking the time to share your feedback, it’s great to hear Thomas made such a strong impression and delivered a positive experience. We’ll be sure to pass this on to him. ~ NS
Confidence good work
Thank you helping me today very please with the service fantastic work thank you
3 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi Phil, thank you for your kind words, we’re really pleased to hear you felt supported and that the service met your expectations on the day. It’s great to know the team helped make things straightforward for you. ~ TH
John was a wonderful and helpful person…
John was a wonderful and helpful person on the phone. Thank you xx
3 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi Paul, thank you for your lovely feedback, we’re glad John made your call feel easy and reassuring while helping you get what you needed. We’ll be sure to share this with him. ~ MH
They helpful
They where really understanding on the call advisor was really helpful
3 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi Cathie, thank you for your feedback, it’s great to hear the advisor took the time to understand your situation and support you clearly during the call. We’re pleased we could help. ~ AH
Nikita was lovely to talk too sorted me…
Nikata was lovely to talk too sorted me out kept me in the loop even rung me back after we got cut off
2 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi Kim, thank you for taking the time to share this, we’re really pleased to hear Nikita kept you informed and followed up to make sure everything was sorted for you. That level of care makes all the difference. ~ NS
Spoken to Romeo
Spoken to Romeo, excellent service and very fast thank you
3 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi Olivia, thank you for your feedback, it’s great to hear Romeo provided quick and efficient support while making the experience smooth for you. ~MD
Spoke to by nabil he explained…
Spoke to by nabil he explained everything and went through it all with me and help me set back up my direct debit 10/10
2 July 2026
Unprompted review
Reply from ACI UK Ltd
Good morning Joshua, thank you for sharing your feedback - it’s great to hear Nabil took the time to walk you through everything clearly and helped get your direct debit sorted smoothly. We’re really pleased you felt fully supported throughout. ~ TH
Liam was absolutely brilliant and he…
Liam was absolutely brilliant and he understood my situation and he was very understanding I was very happy with the way he handled it and I would like to thank him for everything that he has done for me kind regards Nikki Nicolaou
2 July 2026
Unprompted review
Reply from ACI UK Ltd
Good morning Nikki, thank you for your lovely comments - it’s fantastic to hear Liam showed real care and took the time to understand your situation, leaving you feeling reassured. We’ll be sure to pass this on to him. ~ MH
Zain was very helpful and I really…
Zain was very helpful and I really appreciate the support.
2 July 2026
Unprompted review
Reply from ACI UK Ltd
Good morning Henry, thank you for your feedback - we’re glad to hear Zain provided the support you needed and made things easier for you. We appreciate you taking the time to share this ~ NS
HORRIBLE HORRIBLE COMPANY
HORRIBLE HORRIBLE COMPANY, ALREADY BEEN EXPLAINED TO THEM THIS DEBT THEY ARE TRYING TO CHARGE IS FROM OVER 5 YEARS AGO THEREFORE THE DEBT IS NO LONGER NEEDED TO BE PAID. FOR THE SAKE OF £500 TO CALL ME 6-7 TIMES A WEEK IS ABSOLUTELY DISGRACEFUL. I AM CONSTANTLY IN AND OUT OF HOSPITAL AND DONT NEED THIS ADDITIONAL STRESS. AVOID THEIR PHONE CALLS NO MATTER WHAT! PS: THEY TRY CONTACT FROM DIFFERENT NUMBERS EVERY SINGLE DAY! THIS IS NOT PROFESSIONAL!
2 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi Angel, we would like to investigate this but cannot identify the account from the name left on this review. We have reached out to you via Trustpilot to gather more information to help us investigate this ~TH
SCAMMER
Tried to scam me into paying 3K. I said I got proof that I’ve paid the debt and KAZI quickly said no need and closed my account. Absolute worst experience ever! DON’T TRUST THIS COMPANY
2 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi Gavenaya, We want to understand more about your interaction. We have reached out via Trustpilot so we can review this for you ~ NS
Debt Solutions
I had a lot of anxiety regarding calling up to speak about my extremely personal emotional situation which has led me into debt. The gentleman I spoke with, Ali couldn’t have been more understanding, helpful, compassionate, professional, the list goes on.
He has made what I thouht would be an extremely difficult call, something that was so reassuring and easy and I couldn’t thank n him enough.
He explained everything to me clearly, helped find the right option for me, offered me multiple streams of extra support from different sectors.
Such a lovely gentleman and I couldn’t be more grateful he was the one to pick the phone up to my call.
If you reading this Ali, thank you so much for all your help today, for not rushing me, for checking on my wellbeing and helping me find the right solution for my needs and situation!
2 July 2026
Unprompted review
Reply from ACI UK Ltd
Good morning Amie, thank you for sharing such heartfelt feedback - we really appreciate you opening up about how you were feeling and it’s great to hear Ali put you at ease and approached everything with genuine care and understanding. It’s brilliant that he took the time to explain things clearly and support you in finding the right solution while checking in on your wellbeing. ~ NS
Vultures
Suddenly, out of the blue, this appalling vulture of a company is coming after a debt from a company that hasn't existed since 2011 and has not been paid or acknowledged for over ten years. Any money owed is long since statute barred and ACI absolutely know that. Today, a man from Verify visited A NEIGHBOUR to ask if I lived on the street! How on earth is that legal? He was very confused and upset that the "nasty man" will come back. How DARE YOU! I will not engage with you. I still can't believe you'd ask my neighbour about me, you awful awful people. You know very well these debts are unenforceable and I know you just want to scare people into paying. You should be ashamed of yourselves. If you come again I will call the police.
1 July 2026
Unprompted review
Reply from ACI UK Ltd
Hi, were sorry to read your review. We have reached out to you via Trustpilot, so we can understand and review this. ~MD
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