Acklam Cars Reviews 

3,704
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 305 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, efficient, and respectful staff, highlighting their helpfulness and knowledge throughout the car buying process. The service is frequently described as exceptional, with many people appreciating the smooth, hassle-free transactions and the personalized touches like flowers and drinks. Reviewers are particularly impressed with the quality of the vehicles and the overall positive user experience, often returning for multiple purchases. However, some customers also noted minor issues, such as a desire for more continuity with the salesperson during the final handover process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, describing it as outstanding, professional,... See more

Product

People report positive experiences with the product, often praising the exact specifications and immaculate... See more

User experience

Users describe positive interactions with user experience, consistently highlighting an outstanding, easy,... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought a Defender from Acklam Cars and dealt with Joe throughout. Hands down the easiest car purchase I’ve ever made. No pressure, no sales patter — just honest, straightforward serv... See more

Rated 5 out of 5 stars

what i enjoyed about purchasing from Richard was that there was no messing around! I called him had a honest professional conversation about the vehicle i was interested in. I told him exactly what i... See more

Rated 5 out of 5 stars

I bought a Land Rover Defender yesterday from Acklam Motors and the whole process was incredibly smooth from start to finish. The team were professional, knowledgeable, and made everything feel effort... See more

Company replied

Rated 5 out of 5 stars

So why do I keep going back to Acklams? The answer to that is simple, they're the best. I've said before, excellence comes from the top down and bottom up. From the owner Chris to the entire team. I'v... See more


Company details

  1. #10 of 97 best companies in Car dealer
  2. #5 of 43 best companies in Motor vehicle dealer
  3. #6 of 57 best companies in Used car dealer

Written by the company

Acklam Cars has been established for over 20 years and has become a real success story improving year on year in all facets of the business. We focus on buying the very best stock, pricing it correctly using our live pricing strategy and ensuring that our customers are at the height of the business. The ethos of the garage from the very start of the process is to provide the customer with the best experience of buying and selling a car. Our teams are led by highly professional people who ultimately want the best for both the customer and the business, so whether you come to Acklam Cars to buy something special, or just to browse, we are here to offer you a very personal and memorable level of service. Since being founded in 2001, we have retailed and sold approximately 30,000 cars throughout the UK and overseas. We owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. We have the largest independent facility in Teesside, which is fully equipped with a purpose built forecourt and an indoor showroom. Selling and buying a wide range of cars and vehicles including sports, prestige and 4x4’s, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling, ensuring a hassle-free experience for the customer. This is where our Heritage is found and where our success stems from. We pride ourselves on excellent reputation and the multiple awards granted to us over the years, including AutoTrader’s Customer Excellence Award 2020 and three year’s in a row CarGuru’s Top Rated Dealer Awards 2018, 2019, 2020. On top of this, we have thousands of internet reviews with over one thousand five star reviews on TrustPilot alone. We would like to offer our sincerest thank you to Acklam Cars customers of the past, present and future.

Acklam Car Centre

Written by the company

The North-East's largest independent Sports, Performance, Prestige and 4x4 dealership
Whether you're at Acklam to buy something special, or you would just like to browse, we want to offer you a very personal level of service leaving you with a great impression and you wanting to come back. Here at Acklam Car Centre we are very proud to have the largest independent facility in Teesside which is fully equipped with a purpose built forecourt and indoor showroom. Selling and buying a wide range of cars and vehicles including prestige, 4x4 and sports, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling ensuring a hassle-free experience for the customer. Since being founded, we have retailed and sold approximately 17,000 cars throughout the UK and overseas. Most importantly, we owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. This is where our Heritage is found and where our success stems from. We offer our sincerest thank you to Acklam Car Centre customers of past, present and future.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,704)

282 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A massive rhankyou to Liam

A massive thankyou to Liam, John and the rest of the team at Acklam Cars, great videos followed up with great service, every part of the journey absolutely faultless, I would highly recommend Acklam Cars 100%

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Jo is the Go to Car Expert!

I recently purchased a car through Jo at Acklam Cars, and I couldn't be happier with the experience.

From start to finish, Jo was completely transparent, professional, and genuinely focused on helping me find the right car. After another dealership tried to sell me a vehicle that had previously been accident-damaged, I was understandably cautious. Jo immediately put my mind at ease by providing full vehicle history details and taking the time to explain everything clearly.

What really impressed me was how far he went to source the exact car I was looking for. He found the precise specification I wanted, with a full service history and in immaculate condition. Nothing felt rushed or pressured—the entire process was seamless and stress-free.

Jo's customer service was outstanding throughout, and his honesty and attention to detail made all the difference. I would highly recommend anyone looking for a quality vehicle to reach out to Jo at Acklam Cars. You can buy with confidence knowing you're dealing with someone who genuinely cares about finding the right car for you.

Thanks JO!

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Experience

From start to finish, Richard @ Acklam demonstrated true professionalism throughout.
This is not the first time that I have used Acklam Cars, and it will not be the last.......exceptional service with an exceptional team.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience. Paddy was very quick and efficient with initial queries and we decided within a few minutes to buy our new Range Rover from them with giving our car in part ex. Bought several cars throughout the years but this was the best experience. Professional, efficient and we got looked after. 100% I will be back for my next car. Thanks once again to paddy for making the experience smooth.

9 May 2026
Rated 5 out of 5 stars

Quick and slick. The best!

In the past I've purchased cars from Acklam and I've sold cars to Acklam, they are a pleasure to deal with.

This time I was selling. Reaching a deal with Chris was straightforward, fair and without hassle. This was exactly as I expected as everyone you deal with at Acklam is professional, respectful and focused on the same goal of making a transaction happen, quickly and without hassle.

If you are buying or selling, I highly recommend you give these guys a call.

I'll be back soon for my next purchase.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Top quality

Efficient, friendly and immaculate service from start to finish - a pleasure to do business with.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Hi I bought a Range Rover Sport

Hi I bought a Range Rover Sport, collected yesterday. All aspects of communication was perfect, the car was exactly as described and good value also. I dealt with Paddy Barry and found him knowledgeable, professional and well able to deal with all questions. Purchasing a car, based on an internet video can be daunting, but all was to our complete satisfaction. Well done Paddy. Acklam showroom and operation will provide complete confidence to any prospective purchaser

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Paddy provided exceptional customer…

Paddy provided exceptional customer care with great knowledge of the Audi RS3 he sold to me; Paddy got back to me immediately with answers to every question and query I had. The car was handed over to me in exceptional condition and it was a pleasure and privilege to be able to purchase a car from such an exclusive gem of a car centre in Middlesbrough

5 May 2026
Unprompted review
Rated 3 out of 5 stars

Good sales, bad after sales experience

New Range Rover was as expected in perfect condition when collected 5 stars on that aspect but they sold my part exchange to a customer within a day or so of that deal and and then I had 2x parking tickets from the car that I sold as the logbook didn’t have time to change with dvla as they sold it very quickly and I was left with the bills of the tickets at a place that I had never been too and they told me that I had to pay it
Good sales but bad after sales experience thought a company of this size would have stood up and paid for the parking fines as I didn’t own the car when it happened or at least passed it on to the new owner
Don’t know if I would use them again

4 July 2025
Rated 5 out of 5 stars

amazing service and very welcoming.

Just purchased my new car and couldn’t be happier with the experience. The whole process was smooth, professional, and stress-free from start to finish. The team were really helpful, answered all my questions, and made sure everything was sorted quickly. Absolutely love the car—would definitely recommend!

13 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look