Acklam Cars Reviews 

3,704
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 305 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, efficient, and respectful staff, highlighting their helpfulness and knowledge throughout the car buying process. The service is frequently described as exceptional, with many people appreciating the smooth, hassle-free transactions and the personalized touches like flowers and drinks. Reviewers are particularly impressed with the quality of the vehicles and the overall positive user experience, often returning for multiple purchases. However, some customers also noted minor issues, such as a desire for more continuity with the salesperson during the final handover process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, describing it as outstanding, professional,... See more

Product

People report positive experiences with the product, often praising the exact specifications and immaculate... See more

User experience

Users describe positive interactions with user experience, consistently highlighting an outstanding, easy,... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought a Defender from Acklam Cars and dealt with Joe throughout. Hands down the easiest car purchase I’ve ever made. No pressure, no sales patter — just honest, straightforward serv... See more

Rated 5 out of 5 stars

what i enjoyed about purchasing from Richard was that there was no messing around! I called him had a honest professional conversation about the vehicle i was interested in. I told him exactly what i... See more

Rated 5 out of 5 stars

I bought a Land Rover Defender yesterday from Acklam Motors and the whole process was incredibly smooth from start to finish. The team were professional, knowledgeable, and made everything feel effort... See more

Company replied

Rated 5 out of 5 stars

So why do I keep going back to Acklams? The answer to that is simple, they're the best. I've said before, excellence comes from the top down and bottom up. From the owner Chris to the entire team. I'v... See more


Company details

  1. #10 of 97 best companies in Car dealer
  2. #5 of 43 best companies in Motor vehicle dealer
  3. #6 of 57 best companies in Used car dealer

Written by the company

Acklam Cars has been established for over 20 years and has become a real success story improving year on year in all facets of the business. We focus on buying the very best stock, pricing it correctly using our live pricing strategy and ensuring that our customers are at the height of the business. The ethos of the garage from the very start of the process is to provide the customer with the best experience of buying and selling a car. Our teams are led by highly professional people who ultimately want the best for both the customer and the business, so whether you come to Acklam Cars to buy something special, or just to browse, we are here to offer you a very personal and memorable level of service. Since being founded in 2001, we have retailed and sold approximately 30,000 cars throughout the UK and overseas. We owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. We have the largest independent facility in Teesside, which is fully equipped with a purpose built forecourt and an indoor showroom. Selling and buying a wide range of cars and vehicles including sports, prestige and 4x4’s, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling, ensuring a hassle-free experience for the customer. This is where our Heritage is found and where our success stems from. We pride ourselves on excellent reputation and the multiple awards granted to us over the years, including AutoTrader’s Customer Excellence Award 2020 and three year’s in a row CarGuru’s Top Rated Dealer Awards 2018, 2019, 2020. On top of this, we have thousands of internet reviews with over one thousand five star reviews on TrustPilot alone. We would like to offer our sincerest thank you to Acklam Cars customers of the past, present and future.

Acklam Car Centre

Written by the company

The North-East's largest independent Sports, Performance, Prestige and 4x4 dealership
Whether you're at Acklam to buy something special, or you would just like to browse, we want to offer you a very personal level of service leaving you with a great impression and you wanting to come back. Here at Acklam Car Centre we are very proud to have the largest independent facility in Teesside which is fully equipped with a purpose built forecourt and indoor showroom. Selling and buying a wide range of cars and vehicles including prestige, 4x4 and sports, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling ensuring a hassle-free experience for the customer. Since being founded, we have retailed and sold approximately 17,000 cars throughout the UK and overseas. Most importantly, we owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. This is where our Heritage is found and where our success stems from. We offer our sincerest thank you to Acklam Car Centre customers of past, present and future.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(3,704)

282 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I recently purchased a Porsche 718…

I recently purchased a Porsche 718 Boxster GTS from Acklam Cars. The car is excellent, and several members of the team were professional, polite, and helpful throughout my visit. The staff member who showed me the vehicle in the showroom was knowledgeable and courteous, and the colleague who completed the paperwork handled everything efficiently.

My only observation is that the salesperson I had dealt with throughout the purchase was not closely involved in the handover on the day. While I appreciate the dealership was busy and the team who assisted me were very good, a little more continuity at the final stage would have completed the experience.

Overall, I am very pleased with the car and appreciative of the support provided by the staff. A small improvement in the handover process would make the experience even stronger.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

From the moment i walked in i was looked after by Paddy, he made my experience so easy and with the help of John i was able to purchase the car i was looking for, even though like a dufus i had lost my V5 registration form, John was able to sort this out in a jiffy and put me in my car within days. Excellent service and vehicle, I will definitely buy from these guys again. Highly recommend, 5*plus.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service great experience

Been going to Acklam car centre for a very long time now the service and knowledge about cars has always been outstanding there very welcoming make the whole process easy with tailored options to suit , my experience has alway been great and its always been a great pleasure to deal with them I could name names who dealt with me but to be honest the whole team are great very friendly and caring to my custom so it's a very big thank you to you all at Acklam car centre will see you all again for my next car purchase 🚙👍

3 April 2026
Rated 5 out of 5 stars

An enjoyable experience

I recently purchased an RSQ8 from Acklam Cars and Paddy made the whole process straightforward and simple. All the staff were excellent and attentive and dealt with everything in a slick professional manner.
An enjoyable experience all-round and would certainly recommend anyone looking for a high end car to check out Acklam, you won't be disappointed.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

I dealt with Liam

I dealt with Liam, Head of Sales, he was excellent to deal with.
I was very impressed by their showroom and excellent selection of super prestigious cars, from all the top manufacturers, a very stylish set up, everyone very smart and well dressed and knowlegable.
I would certainly deal with them again.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Had an amazing experience buying from…

Had an amazing experience buying from this company , from first contact to driving out the door in our new car , we where treated brilliantly , spoke to Richard who was extremely knowledgeable about the car and answered all my questions and concerns , he’s a real asset to the company , Jake explained every button and gadget and was extremely polite and knowledgeable , all the staff in general seem to work great together, I definitely wouldn’t hesitate in recommending this company to anyone looking for there next car. Well worth the trip from Scotland and would gladly do it again .

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Picked up our new Urus yesterday & can…

Picked up our new Urus yesterday & can only give praise & thanks to the whole team at Aclam cars.
Great to see a company that takes what others do badly and excels in changing that dynamic.
First class service from start to finish. We found the whole experience relaxing and professional & thank you to Paddy Barry & all concerned.

Glenn & Sophie Edmenson.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Third Purchase

This is the third time I have purchased a car from Acklam Cars and the experience just gets better and better. They have the finest examples and an excellent choice. The best thing about them is their ability to structure deals that work - especially with a car to PX. Richard offered exceptional service and could not do enough to help - he offered some great advice throughout the process. I am very happy with my purchase and I will be sure to return to Acklam.

19 March 2026
Unprompted review

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