We bought a property from Acorn / Langford Russell in June 2025 but the internal and external communications are an absolute shambles. We used Nested to sell our house who were amazing, constantly kee... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
The Acorn Group is much more than just the various estate agency brands you now see on the high street, and 2022 saw us join forces with Leaders Romans Group to become part of a 260-strong branch network with over 2,600 employees. Through the unique way our branches and brands work together, we can offer something no other agent can. We provide support and infrastructure to allow staff throughout the company in many different locations to work seamlessly with each other, benefiting from a shared database and massive marketing spend, whilst at the same time retaining the autonomy to provide clients with a completely bespoke service.
Contact info
9 St Marks Road, BR2 9HG, Bromley, United Kingdom
- 020 8315 6929
- customerservices@acorngroup.co.uk
- acorngroup.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great communication and updates.Very…
Great communication and updates.Very professional from start to finish

Reply from Acorn Estate Agents
Great experience with Acorn Dulwich
Great experience with Acorn Dulwich. My flat was sold quickly following good marketing. The buyers solicitors dragged the sales process out but George was really on top of it - chasing them and prompting me when there were things we could try from sellers side to help move things along, drawing on experience and providing good advice. Would definitely use Acorn again!

Reply from Acorn Estate Agents
Good selling experience
While it's difficult to find reliable property agents in this day and age, I have had a good experience with Acorn. They helped me sell my property, and despite the complexities involved that delayed the sale, James Keen and George Liney were patient, prompt and persistent.

Reply from Acorn Estate Agents
Jade's very professional attitude and…
Jade's very professional attitude and feedback to any questions or problems that arose was both refreshing and reassuring.
Everything was followed through in a timely fashion and the service could not have been better

Reply from Acorn Estate Agents
The Service we have received from the…fantastic
The Service we have received from the Acorn staff at the Strood office has been fantastic through out on our Sale and purchase of our new home.
so much so that we are using Acorn to Sell a late family members home, and again the staff at the Welling branch have been so helpful

Reply from Acorn Estate Agents
Katlyn is very supportive
Katlyn is very supportive. She gave me regular updates and always followed up on any issues. She remained very positive and was determined for the sale to go through.
Amelia, who is a colleague of Katlyn was also very helpful.
I really do hope that their hard work is recognised by others. They are amazing.

Reply from Acorn Estate Agents
Louise was reassuring & helpful
Louise was reassuring & helpful throughout the whole process - couldn’t fault her at all! Thank you for everything, we feel really lucky to have moved in so quickly from putting in an offer.

Reply from Acorn Estate Agents
Acorn - Louise King ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
We had sold our house with another agency summer last year, that fell through after months of delays and messing around. We had met Acorn before and parents had recently sold with them with no issue, so we called and they agreed to take us. With the mortgage rates going crazy as we went to market so things were slow, then Christmas...even slower. January, they hit the ground running and arranged some viewings, we got an offer and things went from there. We needed a quick sale as our mortgage offer on our new house would expire and with the help of Louise we actually completed a week sooner than our deadline. It was tough and im sure Louise is pleased to see the back of me, but we are forever grateful to Acorn and Louise for all your efforts and hard work! Will use Acorn again and will recommend to everyone!

Reply from Acorn Estate Agents
Really helpful
Really helpful, professional and proactive. Well done to Richard, Max and the team at Catford.

Reply from Acorn Estate Agents
We have had a tricky time with Acorn
We have had a tricky time with Acorn. We moved between branches after not being happy with the poor service and communication levels. However after moving we had a brilliant relationship with Harrison White in Dulwich. His communication was excellent and he kept us up to date with viewings and feedback. Finding someone you can trust is key when selling your home and we felt we had this with Harrison.

Reply from Acorn Estate Agents
Fantastic first time buyer experience!
We just completed and moved into our first property in Forest Hill and have been so impressed with Adam at Acorn Sydenham during the whole buying process. Adam was amazing from day one - arranging 5 viewings in an afternoon and even giving me a lift in between a couple of properties. He was friendly and amicable but also knowledgeable on the properties shown and if unaware of something, always jotted notes down to check and respond later. When we chose a favoured property he was very flexible when we wanted to arrange second and third viewings. Through the whole process he was always organised and very responsive, providing valuable guidance and advise where needed, communicating swiftly with the seller with any clarifications we needed. From initial interest all the way through to completion he really went above and beyond for us, making our buying experience very pleasant. Adam is a great ambassador for Acorn and we would now 100% recommend Acorn after the top notch service provided to us.

Reply from Acorn Estate Agents
Very pleased with the service received…
Very pleased with the service received on the sale of my flat. After taking over from another agent the number of viewings rocketed resulting in a number of offers. Throughout Leon, Charlie and the Grove Park team were responsive, professional and gave excellent advice. I would not hesitate to recommend for anyone looking to sell a property.

Reply from Acorn Estate Agents
Unprofessional
I just wanted to let people know that Acorn in blackfen are very unprofessional!! Based on my personal experience with them. What they say and do are two different things. I told them not to value my property because it was going through court that they wasn't picked from the list which the solicitors and judge had arranged. I told two different people the manager and a lady that work there the same thing. They said not a problem we don't want to waste our time on a free valuation. We will cancel the appointment that my ex husband had made bearing in mind I live in this house.. What happens they did a valuation from the outside of my house even though they was told not to and said to me that they wont and its been cancelled.. please do not trust them they are liers.. because of their wrong choices they made. Me and my daughter may cost us losing our home.. very unprofessional

Reply from Acorn Estate Agents
Perfect from start to finish
Perfect from start to finish! Mark and his team were utterly brilliant throughout the process and we couldn’t recommend them more. We were delighted with the marketing (photos were amazing quality and the house sold extremely quickly), Mark was just wonderful throughout the sale process. He is an expert at what he does and he inspires total confidence: I was so grateful to have Mark guide me through the process. Really delighted that we chose Acorn Estate Agents and wouldn’t hesitate to recommend them!

Reply from Acorn Estate Agents
Best estate agents
Just finished our house sale with Acorn, they were amazing start to finish and really friendly. I would recommend them to anyone selling / buying a property. Thank you especially to Mark for going the extra mile for us with every issue and question we had

Reply from Acorn Estate Agents
Mark was amazing
Mark was amazing
Helped our purchase go through within 5 weeks! Would highly recommend was prompt at getting back to me with answers I’d asked and also called most days to update with necessary information
Great work
Thank you!

Reply from Acorn Estate Agents
Amelia, best estate agent I have ever dealt with
Amelia GIles has been an absolute rock during the whole process

Reply from Acorn Estate Agents
I had three estate agents who all gave…
I had three estate agents who all gave different prices Acorns was the best by far and the valuation proved they were spot on house sold without any problems.

Reply from Acorn Estate Agents
Very helpful with everything
Very helpful with everything. Brilliant experience thankful for everything and sorting everything out and answering all
The questions a first time buyer had.

Reply from Acorn Estate Agents
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







