While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people appreciate the personalized and understanding approach of the customer service representatives, often highlighting their efficiency and the ease of their overall experience. The platform is also described as easy to set up, track, and use, with many enjoying the control over their money and the real-time updates on their investment portfolios. However, some people were dissatisfied with the payment processes, citing issues with wire transfers, same-day transfers, and receiving checks in a timely manner. A few other people also felt that customer service could be slow or unresponsive, with some experiencing difficulties getting their issues resolved or receiving conflicting information.

What people talk about most

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the quick, helpful, and... See more

Staff

Customers had positive experiences with staff, praising their helpfulness, patience, and professional... See more

Payment

Customers consistently note negative experiences with payment. Many reviewers report issues with accessing... See more

Service

Users describe ambiguous interactions with service. Many customers praise the quick, efficient, and... See more

User experience

Reviewers highlight positive aspects of user experience, praising the ease of use and navigation. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've been using Acorns for around 10 years (had to re-read to make sure that number was correct!) It's such an easy and mindless way to save, and I've loved watching my money grow effortlessly... See more

Company replied

Rated 3 out of 5 stars

Always ask for a supervisor. The people taking and escalating your trouble-tickets cannot directly speak with the people whom they escalate the tickets to. This means you’ll wait weeks to hear from so... See more

Company replied

Rated 5 out of 5 stars

I have been able to save automatically and that is the best way to do it. Ultimately, I'm very happy with the app and all the capabilities it has. I also love the extra rewards that go directly into... See more

Company replied

Rated 5 out of 5 stars

Acorns is an amazing part of anyone's investment portfolio. I triple my round ups, and add an extra $50 a week direct deposit. I've saved $26,000 in five years, with over $6000 being investment prof... See more

Company replied


Company details

  1. Investment service
  2. Alternative Financial Services
  3. Finance broker
  4. Financial Institution
  5. Non-bank financial service

Written by the company

Acorns helps you save, invest, and grow for your future. Our automated saving, investing, and spending tools help you grow your money and your financial wellness. At Acorns, we believe that financial wellness is for everybody. It has nothing to do with how much you make — it’s about finding balance with what you have. Financial wellness is when you are spending smarter today, saving for tomorrow, and investing for your future all at once. More than 13,000,000 Americans have invested over $22,000,000,000 with Acorns. You can get started in under 5 minutes, with as little as your spare change.


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Customer support is horrible to be…

Customer support is horrible to be honest. Gave me confusing answers to my questions. Not happy at all.

23 April 2026
Unprompted review
Acorns logo

Reply from Acorns

We are very sorry to hear about your experience and would like another opportunity to address your concerns. Please contact our support team at: https://support.acorns.com or by phone at (855) 739-2859.

Rated 5 out of 5 stars

I like to see my monies grow

I like to see my monies grow. And the site is easy/user friendly to navigate!

23 April 2026
Unprompted review
Acorns logo

Reply from Acorns

Thanks for saving and investing in your future with us, Todd! Grow your oak!

Rated 5 out of 5 stars

Simple, Worry Free

Simple, Worry free. Set it and forget it. I've watched my 2K grow into 22K in 4 years. I have contibuted 12K but to see it grow 10K + is exciting.

23 April 2026
Unprompted review
Acorns logo

Reply from Acorns

Thanks for being an investor with us, Matt! Grow your oak!

Rated 1 out of 5 stars

For some reason

For some reason, even though I have had an acorn account through my business checking account since 2015… I have recently had to change my bank, and they won’t honour the existing Acorns account and use my new business checking account.

23 April 2026
Unprompted review
Acorns logo

Reply from Acorns

We are very sorry to hear about your experience and would like another opportunity to address your concerns. Please contact our support team at: https://support.acorns.com or by phone at (855) 739-2859.

Rated 5 out of 5 stars

Account Access: This acorn helped me update my…

This acorn helped me update my information. They listened to me. They were patient and helped me gain back access to my account. My experience was Easy, Simple, and fast

22 April 2026
Unprompted review
Acorns logo

Reply from Acorns

Thanks for being an investor with us! Grow your oak!

Rated 5 out of 5 stars

Acorns is an amazing part of anyone's investment portfolio

Acorns is an amazing part of anyone's investment portfolio. I triple my round ups, and add an extra $50 a week direct deposit. I've saved $26,000 in five years, with over $6000 being investment profit. It's so easy it seems like free money. Don't understand why everyone isn't doing this. Acorns rocks.

22 April 2026
Unprompted review
Acorns logo

Reply from Acorns

Thanks for saving and investing in your future with us, Matt! Grow your oak!

Rated 1 out of 5 stars

If you are reading this and thinking…

If you are reading this and thinking about doing business with Alcorns. Here is some helpful advice. Get off of their website like now!!!! Please take mi advice. You will thank me.

22 April 2026
Unprompted review
Acorns logo

Reply from Acorns

We are sorry to hear about your experience and would like to hear more about what went wrong. Please feel free to contact our support team at: https://support.acorns.com or by phone at (855) 739-2859.

Rated 5 out of 5 stars

Customer service was really good

Customer service was really good. My rep, Ana, made me feel listened to and like I was important enough to take care of.

22 April 2026
Unprompted review
Acorns logo

Reply from Acorns

Thanks for being an investor with us! Grow your oak!

Rated 5 out of 5 stars

Handled with Ease...

The Agent was very prfoessional and handled my issues with ease.

22 April 2026
Unprompted review
Acorns logo

Reply from Acorns

We really appreciate your review, Maisha! Grow your oak!

Rated 1 out of 5 stars

My experience with the representatives…

My experience with the representatives at Acorns was disappointing. I spoke with several representatives, and they all seemed to lack the knowledge needed to clearly explain the process. The information they provided was unclear and contradictory, and the process for transferring and closing an account was very confusing.

Instead of offering straightforward and transparent guidance, each interaction created more uncertainty, making what should have been a simple process unnecessarily frustrating. I believe Acorns should improve the training of its representatives and provide clearer, more consistent instructions so customers can receive accurate and efficient support during important account processes.

22 April 2026
Unprompted review
Acorns logo

Reply from Acorns

We are sorry to hear about your experience and would like to look into this for you. Please contact our support team at: https://support.acorns.com or by phone at (855) 739-2859.

Also, if you would like more information on how to cancel your Acorns Subscription, please visit: https://support.acorns.com/hc/en-us/articles/How-do-I-cancel-my-Acorns-Subscription

Rated 5 out of 5 stars

I have been able to save automatically…

I have been able to save automatically and that is the best way to do it. Ultimately, I'm very happy with the app and all the capabilities it has. I also love the extra rewards that go directly into my account when I buy or use services like Expedia or CVS. I'm saving although I'm buying something...so my spare change is also saved into my account which is another way to do it.

22 April 2026
Unprompted review
Acorns logo

Reply from Acorns

Thanks for investing in the background of your life with us! Grow your oak!

Rated 5 out of 5 stars

Acorns has been great

Acorns has been great, no complaints, I got my kids and some friends to use Acorns as well. I love the investment keep the change program, it automatically rounds up and puts into my investment account. I also have the Roth401k that is great as my last employer didnt offer a 401k so using Acorns was great to build up a future savings for retirement. All good things and I highly recommend them.

1 October 2025
Unprompted review
Acorns logo

Reply from Acorns

Thanks for saving and investing in you and your family’s future with us, Jerry! Grow your oak!

Rated 5 out of 5 stars

Easy way to save!

For the first time in my life I've been able to do some painless saving. Without knowledge about stocks and investing Acorns has been a great intro to this world and helped me feel more in control.

22 April 2026
Unprompted review
Acorns logo

Reply from Acorns

We really appreciate your review, Nicky! Grow your oak!

Rated 5 out of 5 stars

Extremely easy to save...

Extremely easy to save...my earnings have been excellent. I often recommend Acorn to friends young and old alike.

1 April 2026
Unprompted review
Acorns logo

Reply from Acorns

We really appreciate your review, Carol! Grow your oak!

Rated 1 out of 5 stars

Worst investment platform ever

Worst investment platform ever. Don’t try to get the Refferal bonus as it’s one of the biggest con jobs ever.

2 March 2026
Unprompted review
Acorns logo

Reply from Acorns

We are very sorry to hear about your experience. For more information on Referral Rewards, please visit: https://support.acorns.com/hc/en-us/articles/How-does-the-Invite-Friends-Get-5-promotion-work

If you have any additional concerns, please contact our support team at: support.acorns.com or by phone at (855) 739-2859.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look