Great customer service! I received free samples prior to purchase which helped a lot... received samples a few days after request (which surprised me) and it definitely helped with choosing right mate... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using their acoustical panels for a long time. I needed to install additional panels in my music room. Product is excellent; well made, aesthically pleasing, absorbs sound, and the servi... See more
The acoustic panels we ordered look and function great. Noise has been reduced substantially. We did have a small issue with a crease in one of the panels, but our sales rep, Kevin, took care of it im... See more
The product definitely works and the company is top notch in their field. Chad Glenn and Issac Hernandez were awesome at advising me what I needed to control a loud echo in my pickleball court buildi... See more
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Company details
Written by the company
Acoustical Solutions is the leading provider of acoustic panels, soundproofing, sound blocking and noise control solutions used in architectural and industrial applications throughout the world. We also offer commercial estimation services and installation services. Acoustical Solutions is unique because we have been solving customer problems since 1989. We focus on solving all types of acoustical problems from large scale construction projects to open office soundproofing problems to industrial projects requiring custom engineered enclosures. We offer the broadest range of products, and unlike our competitors, can provide turn-key solutions, including products, acoustical testing and installation. We have built our reputation based on providing excellent service to our customers. As your supplier, we warrant that our products will be free of manufacturer defects in workmanship and material. As such, we will replace defective products at our expense for up to one year after shipment. Our goal is to provide you the best value in the industry so that you become a loyal, long term customer of Acoustical Solutions. Our commitment to you is that we will deliver the best solution, the best customer service, at a competitive price.
Contact info
2420 Grenoble Road, 23294, Richmond, United States
- 800-782-5742
- info@acousticalsolutions.com
- acousticalsolutions.com
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Guilford of Maine Whisper Fabric
Really enjoying the Guilford Whisper fabric. Great product, easy to work with. Shipment arrived promptly in excellent condition with great communication from Acoustical Solutions. thanks!
19 September 2024
Great partners
The Acoustical Solutions team were great partners in our project from design through installation. I was pleasantly surprised at the level of detail the install team took for each panel.
We used to get complaints about our harsh sound, but are now getting compliments!
29 August 2024
Amazing Product, gets the Job done
Great Response time, they were very Patient with me! and their product is Amazing
thanks
27 August 2024
Shipping took over three weeks to…
Shipping took over three weeks to receive materials. We had to locate it ourselves and go pick it up at the shipper's warehouse. We used to receive materials in three days now it takes over three weeks, and nobody seemed to be concerned about it.
8 August 2024
Reply from Acoustical Solutions
We hate that this delivery did not meet your expectations. During our discovery calls we learned that the product had been at the terminal awaiting your approval for appointment date and time. Our discussions together did not indicate that you had spoken to the carrier. We hope your next order is delivered more smoothly.
Great Service - Purchased Accoustic Fabric
I ordered accoustic fabric and requested three fabric swatches to match my walls. I received them promptly. My representative Hunter was extremely helpful and advised me on addressing the echo issue in my den with 18’ ceilings. Fabric arrived and I have recovered some old accoustic panels I was given. Worked great!
22 August 2024
Reply from Acoustical Solutions
We understand that the return policy may be frustrating. We do want to ensure customers are aware up front, so it is noted on the product page and in our terms and conditions. We hope you were able to solve your acoustic issue.
The acoustic tiles were easy to install…
The acoustic tiles were easy to install and aesthetically appealing. They provide the sound control along with a beautiful wall!
The delivery service, however, was not so good. Tiles arrived falling off the pallet and laying inside the box truck. Surprisingly, only a few were damaged and we were able to work around it.
2 July 2024
Steven Snider who assisted me was great.
11 June 2024
Product shipped quickly and as ordered.
26 June 2024
Knowledgeable staff.
Easy to communicate with. Package arrived on time. Knowledgeable staff.
25 June 2024
GREAT PRODUCT
The end result was very nice.
Good quality. The picture I provided came out super clear.
Turnaround time was fast.
The only negative thing I would say it a little pricey. But I guess everything is today. I DEFINITELY am going to order more custom panels for my car shop. Thank you for the great service
19 June 2024
I called and needed acoustical sound…
I called and needed acoustical sound boards for a project and it was time sensitive. I spoke with a representative and despite them being busy with orders he told me that they would fulfill it and get it out as soon as possible. 5 days later it all arrived and was perfect. Will definitely use them again.
19 June 2024
Customer Service was good
After sharing my concerns with a product I purchased from acoustical solutions, I received a call from their customer service.
They offered to rectify the problem And understood my concerns.
Even though the product didnt meet my expectations, They were willing to do what they could to help trouble shoot and Solve the problem.
17 June 2024
I was able to get what I needed W/O…
I was able to get what I needed W/O being charged an arm and a leg.
13 June 2024
James Cox did an amazing job.
James Cox did an amazing job helping me determine a proper solution to my sound proofing issue.
His service attitude and professionalism is to be commended.
On time delivery was also very much appreciated.
11 June 2024
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