Amazing service. I’ve been using acre for over 3 years. Great next day delivery and alway communicating if there is any issues. Had one this week and Nat was outstanding, managed to sort everything ou... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Natalie at Acre went above and beyond when DPD made a mistake with my order (ie it didn’t get delivered). Natalie monitored the situation all afternoon to see whether she could arrange with DPD to get... See more
Company replied
I had an excellent experience with Acre Pharmacy. My parcel was delayed last week due to bad weather, so I called to follow up and spoke with Nat. She was extremely helpful, kind, and reassuring over... See more
Company replied
Acre is always really efficient with deliveries and their customer care is brilliant. A special thanks to Ebony who has gone out of her way to help us with orders. Incredibly helpful and always lovely... See more
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Company details
- #9 of 108 best companies in Pharmacy
Written by the company
Licensed by MHRA, a UK government regulatory organisation for the supply of pharmaceuticals and medical devices.
Contact info
Unit 5-7 Tintagel Way, Aldridge, WS9 8ER, Walsall, United Kingdom
- 01477536015
- info@acrepharmacy.co.uk
- acrepharmacy.co.uk
4.9
Excellent
671 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 48 hours
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Amazing service
Amazing service. I’ve been using acre for over 3 years. Great next day delivery and alway communicating if there is any issues. Had one this week and Nat was outstanding, managed to sort everything out. Such a personal touch. Highly recommend this company for safe, consistent and prompt delivery of pharmacy items
22 January 2026
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for your continued support over the past three years — it truly means a lot to us. We’re delighted to hear that you consistently receive reliable delivery and clear communication, and that Nat was able to step in and resolve the recent issue so effectively.
Providing a personal touch alongside safe, prompt, and consistent service is something we really value, so your recommendation is greatly appreciated. We’ll be sure to pass on your kind words to Nat and the team. Thank you for choosing Acre!
Amazing service from Natalie
Amazing service from Natalie. I needed to buy some structura and it was out of stock. Natalie went out of her way to keep me updated on the ETA and when it was back on the website so i could order ontime for my client. Thanks so much natalie xx
21 January 2026
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for your lovely review! We’re thrilled to hear about your experience with Natalie. She always goes above and beyond to keep our customers informed, and we’re so glad she could help ensure you ordered in time for your client. We’ll be sure to pass on your kind words to her. Thanks again for your support — it truly means a lot to us!
Reply from ACRE Pharmacy
Thank you so much for your 5⭐️ review! We’re really pleased to hear you found our service quick and easy to use. 😊
I had an excellent experience with Acre…
I had an excellent experience with Acre Pharmacy. My parcel was delayed last week due to bad weather, so I called to follow up and spoke with Nat. She was extremely helpful, kind, and reassuring over the phone. Nat went out of her way to sort the issue and arranged for my delivery to arrive the very next day. Her customer service was outstanding and really appreciated. Thank you to Nat and the team at Acre Pharmacy for such efficient and caring service.
12 January 2026
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that Nat was able to assist you and turn a challenging situation into a positive one. We understand how frustrating delivery delays can be, especially when caused by circumstances outside of our control, and we’re very pleased that Nat’s support and reassurance made a difference. Your kind words will be passed on to her and the wider team. Thank you for choosing Acre Pharmacy — we truly appreciate your support. 💚
Stellar customer support by Nat from ACRE Pharmacy
I placed an order with Acre Pharmacy about 10 days ago for essential aesthetic supplies, but DPD delayed the delivery, putting my client appointments at risk. Nat and the team stepped in immediately—they cancelled the original order, reprocessed it with next-day delivery guaranteed before 10:30 AM, and covered the upgrade cost themselves at no extra charge to me. ��The replacement arrived exactly on time, perfectly packaged, allowing me to proceed without cancelling any clients. ��Outstanding customer service from Nat that truly goes above and beyond—reliable, professional, and client-focused. I'll be ordering exclusively from Acre Pharmacy moving forward! Highly recommend for any aesthetics practitioner.
7 January 2026
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for taking the time to share this — it truly means a lot to us 💚
We’re really glad we could step in quickly and make sure everything arrived on time so your clinics could run smoothly. Nat and the team will really appreciate your kind words. We value your trust and look forward to continuing to support you with every order.
Again a trouble free service
Again, a trouble-free service, excellent communication and standards from a very good company - a pleasure doing business with them
17 November 2025
Reply from ACRE Pharmacy
Thank you for your kind words. We’re delighted to hear you had another trouble-free experience and that our communication and standards met your expectations. It’s always a pleasure doing business with you as well, and we truly appreciate your continued trust.
Quick delivery
Quick delivery, good price on items in comparison to other pharmacies, delivery was well communicated.
2 December 2025
Reply from ACRE Pharmacy
Thank you for your kind feedback! We’re glad to hear you were happy with our pricing, delivery speed, and communication. We really appreciate your support and look forward to serving you again in the future.
Dealt with Nat yesterday to quickly…
Dealt with Nat yesterday to quickly resolve an issue with the delivery courier. She’s absolutely fantastic. Got it sorted straight away couldn’t recommend enough.
5 January 2026
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for your kind feedback. We’re delighted to hear that Nat was able to resolve the delivery issue quickly and efficiently. We’ll be sure to pass on your lovely comments to her — she’ll really appreciate it! 💚
Prompt delivery
✅ Prompt delivery, professional packaging and easy to order products on line.
❌ Product ordered is expensive compared to other distributor pharmacy, so may be price can be competitive?
29 December 2025
Reply from ACRE Pharmacy
Thank you for your feedback. We’re glad you were happy with the delivery and ordering process. We appreciate your comments on pricing and will certainly take this into consideration. 💚
Acre always deliver my parcels quickly…
Acre always deliver my parcels quickly and communicate with me any potential issues with my order quickly. They are my preferred pharmacy and I highly recommend them to my colleagues!
18 December 2025
Reply from ACRE Pharmacy
Thank you for the great review! We’re glad you’re happy with our delivery and communication, and we really appreciate your recommendation. 💚
I have been a customer with Acre…
I have been a customer with Acre Pharmacy for around two years. I have always found their customer service skills to be fantastic. This morning (two days before Christmas) I had some issues with delivery I needed help with and was dealt with by Natalie. She was very calm and professional and seemed fully invested in sorting the situation out for me. After ten minutes she had sorted my problem and had communicated with me on WhatsApp a plan. I felt reassured and relieved. Thank you so very much Natalie for your kindness and exceptional customer service! Fantastic!
23 December 2025
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for your lovely feedback — we really appreciate it. We’re so pleased to hear Natalie was able to help and make things easier for you, especially at such a busy time. I’ll be sure to pass on your kind words to her. Thanks again for your continued support! 😊
5 stars for me
Had nothing but a positive experience with ACRE for all my orders. I think their prices are some of the best on the market and they run great offers. The 12 days of Christmas advent calendar was a wonderful initiative and put me on to some new products I’ve tried. The main reason for leaving my review is in the one instance where I had an issue with a missing product and Natalie couldn’t be anymore helpful or professional with looking into and getting it rectified. I find the most important thing about a business is where things go wrong, and they can, it’s how they put them right. 5 stars for me. Happy customer.
4 December 2025
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for taking the time to leave such a thoughtful review. We’re really pleased to hear you’ve had such positive experiences with ACRE and that you’ve enjoyed our pricing, offers, and the 12 Days of Christmas advent calendar — it’s great to know it helped you discover new products.
We especially appreciate your kind words about Natalie. While issues are rare, we completely agree that how they’re handled matters most, and we’re glad we could resolve things quickly and professionally for you.
Thank you again for your support and recommendation — it truly means a lot to us. Happy customers like you are why we do what we do 💚
Super easy order process
Really simple website to navigate and order process. Good amount of postage options and lots of updates received. Highly recommend.
17 December 2025
Reply from ACRE Pharmacy
Thank you so much for the kind review! We’re really glad you found the website easy to use and the ordering process straightforward. Great to hear the postage options and updates were helpful too. We truly appreciate the recommendation 💚
Excellent support and fast delivery
I’ve had a very positive experience with Acre Pharmacy. The team is always supportive and quick to respond to any enquiries, which is very reassuring. Delivery has been consistently fast, and everything is handled in a professional and reliable way. Highly recommended.
18 December 2025
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for your kind review! We’re really pleased to hear that you’ve had such a positive experience with Acre Pharmacy. It’s great to know our team’s support, quick responses, and fast delivery have been reassuring for you. We truly appreciate your recommendation and your continued support 😊
Acre is one of the best pharmacies I…
Acre is one of the best pharmacies I have ever used and customer service is impeccable. I had an issue with missing items and Natalie just went above and beyond to resolve the issue for me. 1million percent recommend Acre.
17 December 2025
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for your amazing feedback! We’re thrilled to hear that you’ve had such a positive experience with Acre and that our customer service met your expectations. Natalie will be absolutely delighted to hear your kind words — she truly does go above and beyond. We really appreciate your recommendation and your support 😊
Acre is my new go to pharmacyfor all my…
Acre is my new go to pharmacyfor all my aesthetic needs its prices are competitive delivery is quick and efficient and they often have great deals on price. The advent calendar was outstanding all great products thought it was well thought out congratulations acre
17 December 2025
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for such a wonderful review! We’re absolutely delighted to hear that Acre has become your go-to pharmacy for your aesthetic needs. It’s great to know you’re happy with our competitive prices, quick delivery, and special offers. We’re especially pleased you loved the advent calendar — your kind words really mean a lot to our team. Thank you again for your support and congratulations right back to you! 😊
Nat was so kind
Nat was so kind, friendly and thoughtful! She really went out of her way to help me, massively appreciated.
15 December 2025
Unprompted review
Reply from ACRE Pharmacy
Thank you! Nat will be absolutely delighted to hear this. We really appreciate you taking the time to share your experience 💛
Reply from ACRE Pharmacy
Thank you for your kind feedback! We’re glad you’re happy with our prices and fast delivery. We really appreciate you taking the time to share your experience and hope to serve you again soon.
Highly recommend
Highly recommend. Great service in every respect, great customer service. Always feel well looked after in terms of product support and additional benefits to keep a busy clinic running efficiently and safe & cost effective for patients.
Keep up the great work
1 December 2025
Reply from ACRE Pharmacy
Thank you so much for your wonderful recommendation! We’re delighted to hear that you’re happy with our service and that our customer support helps your clinic run efficiently, safely, and cost-effectively for your patients. Your kind words truly mean a lot to our team. We look forward to continuing to support you—thank you for your trust and encouragement!
Reply from ACRE Pharmacy
Thank you for your feedback! We’re pleased to hear you found our staff helpful. We really appreciate you taking the time to share your experience and look forward to assisting you again.
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