ACT Credit Management Ltd Reviews 195

Jerome was really helpful and caring making sure I could pay back money owed safely and with caution of my well being. He made the process smooth and easy.

Very kind and understanding I felt really embarrassed of my situation to the point I couldn’t reach out and talk to anyone for help . The chap I spoke to was so understanding and genuine helped me through a panic attack thank you for all the help and support

Throughout my time communicating with the staff, they have been nothing short of helpful, caring and understanding. They have always done their utmost to come up with solutions that work well for me to satisfy all parties, especially Abubakar who has helped make what could have been a stressful situation easy to manage. I'm very grateful!

Wrong amount wrong invoices, don't reply to emails and don't answer the phone.

The operator I spoke to was very kind helpful and professional.

I spoke to hamza he was a great help made the process a little less stress free!

I spoke to Jerome, who was very kind and understanding! He made me feel at ease in paying off my debt. Great customer service

I talked to Hamza about my debt, I was initially scared and frightened of what gonna happen. But this person made me feel so comfortable and talked through the whole process and found the best solution for me. I really wish and hope he reaches the highest level of success in his career.

They were very understanding of my situation and got it sorted straight away!!

Jerrome Driscoll made my experience with ACT so much better than I expected. I've been so worried to phone and make payments on a debt (I'm used to sticking my head in the sand) but he was very understanding of my situation and made sure I could afford my repayments. Great service.

Although no one ever wants to have to ring or interact with this type of company, the staff are super friendly and very helpful. They’re there to help you manage any payment plans and are actually very good at doing this. Made a difficult situation very easy and actually stress free to deal with

Helpful to me Abubakar Mohamed was the best

Melina Loughram was the advisor i spoke to and she was great - friendly, efficient and made sure i would manage with the payments which i appreciated massively as in the past ive spoken to other advisors and felt pressured & pushed into increasing my payments when i would have struggled to make other payments by doing that so it was refreshing Melina seemed to genuinely care that i would be ok. Thank you!

My interaction with ACT happened 7 months ago, but during the entire process the company and call handlers have been quick to answer my simple questions and have looked after me well.

From my initial call, Mr. Arsalan Haidar was extremely friendly, helpful and understanding of the situation. I appreciate his help and the companies help overall with the situation at hand, and I hope their kind call handlers don't have to deal with too many negative customers haha.

I spoke to Melina Loughran about my debt and was able to make a sensible, affordable payment plan for me! Melina was friendly and empathetic which is a great attribute to have when speaking to people about debt as it may be a sensitive topic to some.

i called today, really fast answer to my call. I did expect to be waiting for quite a while but that wasn’t the case.
i spoke to Jerrome Driscoll who was EXTREMELY friendly and helpful. It was a pleasant call despite the nature of it.

Spoke to Mr Arsalan Haidar and he really helped me out. I wanted to do an instalment but he made sure that it was affordable for me

He spoke with such politeness and was so patient with me. He really is an asset to the team and company

I was scared to speak because it’s debt company but he really made the whole process so much better. I would definitely recommend Arsalan Haidar to anyone and everyone!

The agent whom I spoke to was Abs ,he’s very helpful and put me at ease.He’s very understanding and kind without being judgmental with my situation.Hopefully he’ll be able to help more people who’s been through difficulties.Many thanks again Abs

NK

Jerrome was very polite and understanding of my situation. He listened to my concerns and helped me to set up a new affordable plan. Great customer service. A weight has been taken off my shoulders.

I had a call today from ACT Credit about a dispute and Arsalan Haidar was greatly understanding and patient.

I was frustrated at the beginning of the call however, he managed to find me a suitable plan and solution to move the dispute but listening and addressing all my requests.

I appreciate the proactive and helpful costumer service operator such as Arsalan.