Actesso Medical Supports Reviews 223

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and effectiveness. Many people highlight the prompt and efficient delivery service, noting that their orders arrived quickly and as expected. Reviewers frequently mention that the products are well-made and provide significant relief for various conditions. However, some customers also noted issues with delivery, experiencing delays or receiving incorrect tracking information. A few people also reported problems with packaging, finding it to be inadequate or damaged upon arrival.

What people talk about most

Product

People report positive experiences with the product. Many customers praise the products for their... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick... See more

Quality

Consumers consistently find the quality of the products to be positive. Many reviewers praise the high... See more

Order

Customers consistently report positive experiences with the ordering process. Reviewers found it easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have made a complete hash and originally reviewed a product and service in no way related to this company. Their product arrived in good time , well packaged and delivered promptly and properly.... See more

Rated 5 out of 5 stars

I am waiting for a physiotherapy appointment. In the meantime the wrist support has really helped my tendinitis, rsi in my wrist. I wear it overnight & for a few hours each day to rest my wrist. The t... See more

Rated 5 out of 5 stars

Delivered within one day.I have used my wrist support splint for just 2 nights,& so far a good improvement.not having to excersise my wrist before getting out of bed. if this carries on will order an... See more

Rated 5 out of 5 stars

Came in good time, as promised, kept informed, product seems very good (early days) and no extra postage cost. Sizing instructions good.Just hoping right hand version comes into stock so that I can bu... See more


Company details

  1. #41 of 91 best companies in Outdoor sports shop

Written by the company

We are Actesso, one of the UK’s leading online medical support retailers. We are a team of passionate people who are marching on the frontier of orthopaedic technology continually providing the most effective splints, sleeves and braces around the world. Having a debilitating condition, permanent or temporary, should never stop you from doing the things you love, and we want to provide you with the support you need to keep pressing on. So, if Carpel Tunnel is keeping you up at night, Ligament Strain is stopping you from your morning run, you have a fracture or carry a sprain that needs a little bit of extra provision, check out our extensive and refined product range for the exact support you need.


Contact info

4.8

Excellent

TrustScore 5 out of 5

223 reviews

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Rated 5 out of 5 stars

Wrist Brace

The product ordered arrived quickly. Packaging was minimal but adequate. The product is easy to use and is comfortable, being breathable. It provides support.

31 October 2023
Rated 5 out of 5 stars

stabilised wrist support

I purchased a stabilised wrist support. The purchased arrived on time and on opening looked very well made and sound, however for my particular condition I had ordered a completely wrong product. On contacting actesso I was asked to return the product which I duly did and I have been refunded. Although I can’t comment on the product as such the company appeared to be very good.

30 October 2023
Rated 4 out of 5 stars

Good splint but takes a while to achieve a comfortable fit

I bought a thumb splint with metal support. It was good quality although it took me a while to find a comfortable fit. I have large hands which may have made it more difficult. There was no guidance with the splint, but it was not difficult to work out how it should fit. Ultimately it did help my sprain, but anti inflammatory gel was also good.

15 October 2023
Rated 5 out of 5 stars

Well impressed.

Excellent to deal with.Unfortunately my order was mislaid by Royal Mail!
A quick email to Actesso and a replacement was posted to me.
The product arrived within days and was of excellent quality.
Nice to have a problem sorted quickly and efficiently by such a pleasant and well mannered gentleman.Full marks!

13 October 2023
Rated 5 out of 5 stars

Great quality

Great quality, well design and comfortable to wear. Arrived the day after I ordered. If you have any query it is difficult to contact them by phone.

15 October 2023
Rated 5 out of 5 stars

Great help with wrist RSI

I ordered a non neoprene wrist support about 8 years ago and it is as good today as it ever was. I just ordered another for the other wrist, and it hasn't changed at all - always a sign of a good design and quality.

These supports have helped me - now in my mid sixties, after a lifetime of computer use I was getting RSI pain. Wearing these in bed results in much more comfort the next morning.

14 October 2023
Rated 2 out of 5 stars

Poor customer service

I ordered a wrist support for my injured wrist. The item was delivered the day after I placed the order and Initially, I was very pleased with the product, however, it developed a fault and I contacted Customer Services. They acknowledged my concern (even though from the tone of their email, they tried to place the blame on me) and said they would be in touch. I am still waiting. Poor customer service.

17 October 2023
Unprompted review
Actesso Medical Supports logo

Reply from Actesso Medical Supports

Hi, many thanks for your review.

We're glad to hear your order arrived quickly and the wrist support helped initially. We are however sorry to hear about the fault that developed.

Our customer service team did enquire as to whether you had the correct size and what sort of use you were getting from the support, as these could potentially increase the chances of a fault developing, and so would be useful to know; at no point was blame intentionally directed towards you, and I apologise if you felt that was the case.

Our email to you ended with us just asking for your wrist circumference and how you are using the support, in order for us to be able to rectify this and prevent a similar fault reoccurring. We haven't received a reply to that email, but we will contact you again shortly to resolve this.

Kind regards,

Aaron

Rated 3 out of 5 stars

My order arrived quickly and in good…

My order arrived quickly and in good condition. The gloves were too large for me so they didn’t offer much support, I contacted the company and they explained how to return them for a refund or exchange, I decided to have a refund which was dealt with efficiently. Only downside was I had to pay the return postage which as I didn’t feel the sizing was my fault I had hoped they would cover the cost (I followed their sizing guidelines but the gloves were definitely too big). I also think they were a little overpriced I’ve since bought very similar gloves from a different seller offering 3 for 2 and they were cheaper by a couple of pounds

5 October 2023

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