Great tasting water but delivery is now a constant issue. They have taken my money nearly a week ago but no dispatch on my products. During the early years they were fantastic at delivering and co... See more
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Water tastes fine - am part way through 48 bottles - very drinkable and tentatively helping my acid reflux. Is it better than an antacid tablet? Jury’s out. Sports passes are rubbish though mainly tas... See more
Company replied
The bottle makes bold claims – “supercharged to pH 9+” and “hydration to the next pH level” – but the reality is far less exciting. Yes, it’s slightly more alkaline than normal bottled water, a... See more
Company replied
Delivered on day 2 of the three day delivery period. (london) Water quality hasn't let me down (so far!) This water actually tastes different (in a good way) and doesn't cost an arm/limb per c... See more
Company replied
Company details
Written by the company
Actiph Water is the UK's leading alkaline ionised water, helping you to charge up and achieve more every day. We take fresh Shropshire spring water, add a unique blend of electrolytes and then ionise by supercharging the water between platinum and titanium plates, removing sour tasting acidic ions and leaving a clean, smooth alkaline water that's bottled at pH 9.8. Actiph is available in 100% recyclable glass and PET bottles and, as part of our ongoing efforts to be a climate positive organisation, we've partnered with Ecologi to help offset our carbon footprint. As a result, we're planting a tree for every case sold in our online store (Actiph.Shop)! Drink Actiph. Be Active.
Contact info
United Kingdom
- actiphwater.com
2.6
Poor
369 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 1 week
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Reply from Actiph Water
Thanks Eileen - we so appreciate it!
Reply from Actiph Water
Thanks Pauline!
Super customer service
Speed. I contacted Actiph Water Customer Service, out of hours, regarding a missing item from my delivery. I had a response first thing next morning, and a resolution by mid afternoon. Polite, prompt, helpful, and friendly, what more could you ask for. Definitely 5 star.
30 November 2022
Reply from Actiph Water
Thanks Jim - we so appreciate this feedback!
Great delivery service
Great delivery service. The water helps to reduce the effects of acid reflux.
1 December 2022
Reply from Actiph Water
Thank you - so pleased to hear this :)
The quality of a "special water".
The quality of a "special water".
I'm drinking this water for few months already and the test is totally different then the other still water brands.
30 November 2022
Reply from Actiph Water
Thanks Vasileios!
Poor Service
I have a subscription with Actiph Water. The money has been taken from my account and I have not received my order nearly two weeks later. I will be requesting where is my order and will be cancelling my subscription.
21 November 2022
Reply from Actiph Water
Hi Ann, thanks for bringing this to our attention and sorry to hear you've been having issues with your order. On our system Yodel are reporting that the order was delivered at 12:51 on Monday 28th and signed for by "Ann". Please confirm if this is incorrect (as your review suggests) and we will escalate further. We can only see one order from you, placed on the 21st of the month, so may be looking at the wrong one. Do you have another order placed prior to the 21st that is outstanding? If you could send any details to hello@actiphwater.com we'll endeavour to sort this for you as soon as possible. Thanks and all the best, The Actiph Team
I love Actiph Water and I can’t…
I love Actiph Water and I can’t complain about it. BUT DPD delivery has delivered in the wrong place and waiting for them to apologise to me.
I am writing this not to complain about actiph water I am complaining about DPD delivery service it’s not the first time this has happened they delivered to the wrong place and did not even say sorry for the inconvenience the person who it was delivered to brought it over him self.
23 November 2022
Reply from Actiph Water
Hi Carine, thanks for bringing this to our attention. Just to confirm, is the issue you're facing with Actiph's service or with DPD? If the issue is with Actiph, please do contact us at hello@actiphwater.com so we can remedy this for you. If it is a DPD problem and you're able to share details with us we will try and pick up with them to ensure this doesn't happen again. Thanks again and all the best, The Actiph Team
Shocking delivery as every month my…
Shocking delivery as every month my subscription is about a month late!
I have to send e-mails to chase every month! I really don’t have time to do this amount of chasing up.
If I didn’t love the product I would cancel this subscription.
25 November 2022
Reply from Actiph Water
Hi Kaye, thanks for this feedback and apologies again for the ongoing issues with Yodel. We will continue to try and remedy the issue with them to ensure your order makes it to you as expected going forward. Thanks again and all the best, The Actiph Team
Good to find quality bottled water
Good to find quality bottled water, in glass bottles as oppose plastic bottles. Great tasting alkaline water.
25 November 2022
Reply from Actiph Water
Thanks Alicia!
Reply from Actiph Water
Thanks Mike!
Reply from Actiph Water
Thanks Divya!
We did not receive half of our delivery.
15 November 2022
Reply from Actiph Water
Hi Tarkan, thanks so much for letting us know. We've investigated further and have heard from DPD that one of your parcels was damaged in transit. We've resent the missing case, so this should hopefully be with you by the end of this week/early next. Please accept our sincere apologies for any inconvenience caused. If you have any further issues with your order, please do let us know at hello@actiphwater.com so we can look in to this for you. All the best, The Actiph Team
supplying me Alkaline ionised water…
supplying me Alkaline ionised water which i find very good for my health which is delivered to my door every month. The same driver that delivered it is friendly and welcoming.
17 October 2022
Reply from Actiph Water
Thanks Jack - this is lovely to hear!
Anyone seen that Reece Lee review?
Anyone seen that Reece Lee review?
What a mug.
Great water!
15 November 2022
Unprompted review
Reply from Actiph Water
Thanks Colin!
I hated the taste not natural water
14 November 2022
Unprompted review
Reply from Actiph Water
Hi Angela, thanks for your feedback. Sorry to hear that Actiph wasn't for you, but thank you for trying our water and we hope you may consider giving it another go in the future :)
The water is fake alkaline water
The water is fake alkaline water. Actiph say that is a pH 9+ but it's not! They put all the bicarbonate ingredients in to make it a blueish or purplish colour but really a true tester knows how to test water. If you blow into the water with a straw the colour will change into a 5ph colour! True alkaline water doesn't change colour when you blow into it. This water is classed as a acidic water!
It's so damaging for the human body!
I have been drinking this water for ages not knowing the truth about it. I WILL SEE THEM IN COURT.
Trying to cover up your mess is a joke guys.
Everyone who knows how to test it, knows when you drink this water it will turn in to acidic straight away but alkaline water won't change straight away. Your body can use it for other purposes before it turns into acidic. Putting a acidic water into your body straight away is harmful for you. As you should know.
Plus all the added stuff in it that you have put has made it into the pH you see before you. Alkaline water doesn't have any of these extra ingredients in it.
23 October 2022
Unprompted review
Reply from Actiph Water
Hi again Reece, following on from your previous review and our subsequent response, blowing into water will cause the recorded pH of water to drop as the carbon dioxide in your breath dissolves in the water, causing a chemical reaction in which CO2 is hydrated by water to form carbonic acid (H2CO3) which then dissociates to a hydrogen ion H+ and carbonate:
CO2 + H2O → H2CO3
H2CO3 → H+ + HCO3-
It is the production of H+ that lowers the pH. Given the concentration of CO2 in your breath and the pKa of H2CO3 (3.6), the pH of water (when blown in to) would eventually drop to around 5.
Actiph has a unique blend of electrolytes added to it during its process, which brings the pH up to around 8.2. It is then ionised - a process which involves removing positive (acidic) ions - to further increase it to pH 9.8.
As mentioned previously, testing Actiph using pH drops or a properly calibrated pH meter will deliver a result of 9+. Blowing into the water will change the pH as it changes the fundamental chemical make up of the product (in this case, adding carbonic acid, which has a low (acidic) pH).
Hope this helps.
All the best, The Actiph Team
Great tasting water worth investing in
27 September 2022
Reply from Actiph Water
Thanks Colin - so lovely to hear!
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