Active Mortgages Reviews 

325
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and genuinely helpful, often highlighting their extensive knowledge and caring approach. People found the overall service to be excellent, describing the process as easy, smooth, and stress-free, with many appreciating the clear explanations provided. Reviewers frequently noted the quick response times and constant availability of the team, making their experience very positive. Many customers highlighted the personalized support and guidance they received, especially first-time buyers or those with complex situations, feeling genuinely supported throughout the entire process. People appreciated how the team went above and beyond, taking away stress and ensuring a smooth journey from start to finish. This dedication resulted in successful outcomes, with many expressing strong recommendations and intentions to use the service again.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the professionalism and knowledge of the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and efficient... See more

User experience

Users describe positive interactions with the overall experience, highlighting it as straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've used Ian at Active Mortgages for our mortgage renewal and more recently for life insurance and income protection. The process was simple, and Ian was really good at explaining everything. Having... See more

Rated 5 out of 5 stars

Good service overall ! Pleased with the outcome. Definitely use their service again. Im wondering if there is a Cashback offer for returning clients🤔 🤣 Jokes apart, I appreciate for everything... See more

Rated 5 out of 5 stars

Dan Knott was absolutely brilliant from start to finish. He explained everything clearly, was always quick to respond, and made the whole mortgage process feel easy. Really friendly, professional, and... See more

Rated 5 out of 5 stars

Absoloutely cannot recommend Dan enough! With myself and my wife both being self-employed, I was worried about what we would realistically be able to achieve and went to Dan for some expert ad... See more


Company details

  1. #28 of 88 best companies in Mortgage broker
  2. #17 of 102 best companies in Finance broker
  3. #14 of 174 best companies in Insurance broker

Written by the company

Experience Mortgage Services Tailored for You with Active Mortgages Active Mortgages is your trusted partner in the UK for specialist mortgage advice. With over two decades of expertise, we're committed to helping you navigate the complex world of mortgages, whether buying your first home, refinancing, or investing in property. We specialise in assisting self-employed individuals and business owners, understanding the unique challenges you face in securing finance. Our bespoke ACTIVE framework is designed to streamline the process, ensuring you receive a personalised service that targets your specific needs. Our promise? To simplify your mortgage journey, eliminate the stress, and save precious time. From strategy calls that lay the foundation for success to handling all the nuances of your mortgage application, we're here to ensure you get the best deal possible. At Active Mortgages, we don’t just prepare you for today; we prepare you for a prosperous future. Join us in laying the groundwork for your property aspirations—because, with Active Mortgages, you're not just another client; you're our priority. Start your journey with us today and discover the Active Mortgages difference.


Contact info

5.0

Excellent

TrustScore 5 out of 5

325 reviews

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5.0

All reviews

(325)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

Stress free remortgage

Philip was absolutely fantastic. He knows his stuff, dealt with everything for us, gave us very sensible options, made the entire process painless and hassle free. I would thoroughly recommend him and Active Financial.

10 February 2023
Rated 5 out of 5 stars

Sid Rana - a credit to his profession

We just exchanged and completed! Sid Rana helped us secure our mortgage, provided guidance along the way and helped us put insurance in place - the whole service felt very personalised. Sid is a credit to his profession, can’t recommend them enough!

26 January 2023
Unprompted review
Rated 5 out of 5 stars

Great service and experience

Great service and experience. Highly recommend Sid Rana. He secured my mortgage promptly during the time of volatile mortgage markets. His quick response got me a rate I was happy with. He has also arranged income protection for me in line with my needs. The process was swift and efficient, with everything explained clearly. Thank you!

6 January 2023
Unprompted review
Rated 5 out of 5 stars

As first time buyers

As first time buyers, me and my partner wanted to find a mortgage broker who'd have the time and patience to talk us through details and be trusted to guide us in our best interests through very uncertain times (aka the Truss amd Kwarteng times!).

Natalie answered a search blast I'd put out on Bark. I saw only positive reviews of Active Financial, and from first meeting Natalie, felt instantly comfortable talking honestly and openly with her. It was most important to me to find someone trustworthy who doesnt load pressure on I'd felt other brokers doing, who push their own agenda and opinions, over the facts and our personal situation.

Natalie was always reliable at keeping in contact, and a trustworthy person I felt understood and respect my concerns. I liked that she does everything on video calls, so I didn't have to spent extra time heading out to office meetings. She also came forward with regular market updates and offering time for catch-ups even when we had lost momentum at our end, which helped us to keep focus. In the end, we have delayed buying but I will certainly be going back to Natalie soon as we're ready to look again later this year. I would fully recommend her to anyone looking for trustworthy knowledge and personal values in a broker.

1 December 2022
Unprompted review
Rated 5 out of 5 stars

Active Financial Review

Made an enquiry online and Sid called me the next day. A brief call to explain what I wanted and what Sid could do for us. He always explained everything very clearly and gave us very good advise. Once we decided to use Sid he gave us various options and got us exactly what we wanted and always very prompt to reply to emails. Can fully recommend.

11 January 2023
Unprompted review
Rated 5 out of 5 stars

Was really struggling to find the right…

Was really struggling to find the right mortgage through the usual banks having been in a long term job then changed over to being self employed found Natalie through Google and after all her hard work we were approved and happy now to be settled in to our new home
Natalie was very knowledgeable, professional and worked hard to find us the right deal with our situation would defiantly recommend

22 December 2022
Unprompted review
Rated 5 out of 5 stars

Great Service

Active Financial provide a very professional and friendly Service. Sid is very helpful and knowledgable and provides any information to best suit your needs. Highly recommended.

30 November 2022
Unprompted review
Rated 5 out of 5 stars

Extensive market knowledge and great advice

Sid has helped me on all my mortgages - from first time buyer, to remortage and buying my second home. He has extensive knowledge of the market, providing a selection of options and advice for each one. I've always felt confident working with Sid in the belief that he is giving me enough enough advice for me to make the best decision for my circumstances. I'll continue to come to Sid for my future needs.
Thanks, again!

6 December 2022
Unprompted review
Rated 5 out of 5 stars

Philip Keith, HERO

So, we called Philip after other mortgage advisors could not help us with our difficult situation. Philip was professional and non judgemental he has great communication skills and with his friendly manner made us feel very comfortable. Philip managed to find us a repayment mortgage after our interest only term ended with heliodor mortgages as now we are in our mid 60s. We do not know where we would be without Philips help as we were on the verge of losing our home. We highly recommend philip and hope others in our situation won’t hesitate to contact him.

3 December 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service from Sarah and George. Nothing was too much trouble and prompt and comprehensive replies to emails were received. Recommended!

11 November 2022
Unprompted review
Rated 5 out of 5 stars

Professional all the way through

With a mix of self-employed and employed income to take into account, and in the midst of some challenging market conditions, Daniel ‘held our hands’ all the way, and landed us the mortgage we were looking for. Thorough, professional, friendly. Would not hesitate to recommend.

1 November 2022
Unprompted review
Rated 5 out of 5 stars

Proactive & Quick - Sid Rana is highly credible

Sid Rana has always been a trusted mortgage advisor. He is well tuned with the market, which helps when trying to select the right mortgage product. Thanks to his speedy response and timely attention, I was able to secure a good 5-years fixed rate before the rates hike. I highly recommend Sid for your financial needs.

6 November 2022
Unprompted review
Rated 5 out of 5 stars

Amazing support throughout

Laura has been amazing from the start, with quick concise responses giving me the confidence to make quick decisions and she’s provided full support throughout. She’s explained everything clearly and made the whole process run smoother. I can’t recommend her enough and would be 100% happy to pass on details to family & friends

31 October 2022

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