Active Mortgages Reviews 

335
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company, highlighting the exceptional quality of support received. Customers frequently praise the staff for being extremely helpful, patient, and always available to answer any questions or concerns throughout the entire process. Consumers noted that the communication was consistently prompt and effective from beginning to end. Some people also felt that the expert advisors made buying a first home or navigating complex self-employment situations completely straightforward and stress-free. Reviewers highlighted how clearly every single step and piece of legal terminology was explained, making the entire journey remarkably smooth, reassuring, and easy to understand.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and supportive throughout the entire mortgage... See more

Service

Customers had positive experiences with service, frequently praising the team for being helpful, responsive,... See more

Customer service

Clients share positive opinions on customer service, frequently praising advisors for being consistently... See more

Response time

Users describe satisfaction with response time, frequently praising the fast and prompt replies from... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth, stress-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sarah and the team at Active Mortgages couldn’t have been more helpful. Options and advice were on hand and allowed us more financial freedom, which we are grateful for. We wouldn’t use anyone else fo... See more

Rated 5 out of 5 stars

We've used Ian at Active Mortgages for our mortgage renewal and more recently for life insurance and income protection. The process was simple, and Ian was really good at explaining everything. Having... See more

Rated 5 out of 5 stars

We've used Dan twice now and would highly recommend. He listens to your exact situation, without judgement and provides practical and realistic advice. He gave us excellent advice which took into acco... See more

Rated 5 out of 5 stars

Good service overall ! Pleased with the outcome. Definitely use their service again. Im wondering if there is a Cashback offer for returning clients🤔 🤣 Jokes apart, I appreciate for everything... See more


Company details

  1. #28 of 86 best companies in Mortgage broker
  2. #16 of 100 best companies in Finance broker
  3. #16 of 184 best companies in Insurance broker

Written by the company

Experience Mortgage Services Tailored for You with Active Mortgages Active Mortgages is your trusted partner in the UK for specialist mortgage advice. With over two decades of expertise, we're committed to helping you navigate the complex world of mortgages, whether buying your first home, refinancing, or investing in property. We specialise in assisting self-employed individuals and business owners, understanding the unique challenges you face in securing finance. Our bespoke ACTIVE framework is designed to streamline the process, ensuring you receive a personalised service that targets your specific needs. Our promise? To simplify your mortgage journey, eliminate the stress, and save precious time. From strategy calls that lay the foundation for success to handling all the nuances of your mortgage application, we're here to ensure you get the best deal possible. At Active Mortgages, we don’t just prepare you for today; we prepare you for a prosperous future. Join us in laying the groundwork for your property aspirations—because, with Active Mortgages, you're not just another client; you're our priority. Start your journey with us today and discover the Active Mortgages difference.


Contact info

5.0

Excellent

TrustScore 5 out of 5

335 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(335)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ian Brett, highly recommend!

Ian was fantastic throughout the whole process! He explained everything in detail so we would understand fully what everything meant. Ian made time for us whenever we needed help or had a question and we had a lot being first time buyers! The whole process was pretty smooth going and I believe that was all thanks to Ian’s help and knowledge supporting us along the way. I would 100% recommend Ian and will be using him in the future! Thank you so much!!! From Natasha and Ryan!

15 September 2026
Rated 5 out of 5 stars

Practical, realistic advice - would recommend!

We've used Dan twice now and would highly recommend. He listens to your exact situation, without judgement and provides practical and realistic advice. He gave us excellent advice which took into account the overview of our current situation and where we wanted to be, not just focusing solely on getting the mortgage which was really beneficial. Thanks Dan- you've helped us to buy our dream home!

17 September 2026
Unprompted review
Rated 5 out of 5 stars

No fault with the service provided by…

No fault with the service provided by Active Mortgages to date since taking out my original mortgage. Rob made contact to update my current personal insurance which is helpful.

Happy to recommend this service.

27 August 2026
Rated 5 out of 5 stars

As first time buyers completely new to…

As first time buyers completely new to the mortgage process, Dan Knott has helped make the experience smooth and stress-free. Dan is incredibly efficient, going above and beyond with the work he does, answering any questions that we have and putting us at ease. We would highly recommend Dan to everyone!

22 August 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Dan who has…

I would highly recommend Daniel Knott who has been there for us from start to finish of our Remortgage, A calm, patient, humble, and incredibly understanding throughout the whole process. His professionalism, patience, and reassuring approach gave us great confidence throughout. I’m very pleased that the remortgage was completed successfully and truly appreciate all the hard work and support along the way. Thank you for making the whole experience such a positive one. I would have no hesitation in recommending Active Mortgages to anyone looking for a trustworthy and professional mortgage broker. Thank you.

4 August 2026
Rated 5 out of 5 stars

Top bloke who goes above and beyond

Dan didn’t just get me a mortgage product he made sure I got the right product for the deal
On one particular property every mortgage broker I spoke to told me I couldn’t get a mortgage on that property, I spoke with Dan and he went to lender after lender until he found one that would lend on the property

He is a quality bloke and will help
You in every way he can

7 August 2026
Rated 5 out of 5 stars

Brilliant from start to finish

Being self employed makes getting your 1st property a little more difficult. (Or so i thought) I went through 6 different mortgage advisors from different companies. Until finally finding Active Mortgages who specialise in self employed mortgages. I recieved a download of Gary Das's book 'The self-employed mortgage guide' and from there i knew this was someone who gets it. Active Mortgages Were fantastic from beginning to end. We had a few advisors. Our first advisor Jamie had unfortunately left part way through but he was still fantastic. I then had Dan and he was amazing. He took over and helped us get the best mortgage offer. He did an amazing job putting our mortgage application through even finding us a better offer than initially expected.
He was available whenever we had questions and was so helpful. We had a response from the lender within days. They were so quick and on the ball to help whenever we needed advise. The whole team were amazing and really did bend over backwards to get the best for me. Rob found me a brilliant deal for life insurance and income protection; even better than what i was paying currently. All staff were so friendly, helpful and really went all out. Even wishing my a happy birthday. I thought buying my first home was never going to happen as I was self employed but Active Mortgages really are the best! And I cannot thank them enough for all the hard work they put in to help me from beginning to end.
I would highly recommend them to everyone.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Mortgage Application

I worked with Dan for about a year. While our situation ultimately didn’t result in a completed deal, he was consistently supportive, diligent, and responsive throughout the process. He put in real effort and kept me informed every step of the way. I’d happily work with him again in the future and would recommend him to others looking for a broker who genuinely cares about getting things right.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Dan was fantastic from start to finish

Dan was fantastic from start to finish. He kept us well informed throughout the entire mortgage process, providing regular updates and always making sure we knew what was happening. He was professional, responsive, and made everything feel straightforward. Thanks to his hard work, we received our mortgage offer much quicker than we expected. We couldn't be happier with the service and would highly recommend Dan to anyone looking for a reliable and knowledgeable mortgage broker. Thank you, Dan!

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Mortgage Adviser for FTBs

As a first-time buyer, the mortgage process felt quite daunting at times, but Sid Rana has been fantastic from start to finish. Despite a setback with my property search at the beginning, Sid has been there every step of the way, guiding me through the process and helping me move forward with confidence.

From day one, he was always available to answer my questions, no matter how big or small. He was incredibly patient, knowledgeable, and quick to respond, which made a stressful process much easier to manage. I always felt that I could trust his advice and knew he had my best interests at heart.

Sid is professional, efficient, and genuinely committed to helping his clients. I wouldn't hesitate to recommend him to anyone looking for a mortgage adviser, especially first-time buyers. Thank you, Sid, for all your support and hard work throughout my home-buying journey.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great, fast and reliable help all the way through the process

10 June 2026
Rated 5 out of 5 stars

Lovely Experience with Jamie and Zoe

A big thank you to Jamie and Zoe for dealing with my mortgage and representing me so well. They were professional, very helpful, and made everything much easier. I’m more than happy to recommend them to others.
Ackmed

29 April 2026
Rated 5 out of 5 stars

Fantastic support for first-time buyers!

We couldn't have asked for a better mortgage advisor for our first home. Dan made a complicated process feel easy and was great at keeping us in the loop from start to finish. Brilliant communication and excellent service. 5 stars!

8 May 2026
Rated 5 out of 5 stars

Good service overall

Good service overall ! Pleased with the outcome. Definitely use their service again. Im wondering if there is a Cashback offer for returning clients🤔
🤣
Jokes apart, I appreciate for everything you did for me. Mr Rana.
Kind regards
Tamandeep Gabba.

5 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look