Active Mortgages Reviews 313

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and expert guidance, making the mortgage process comfortable and stress-free. People frequently highlight the exceptional customer service, noting the team's ability to explain complex information clearly and their dedication to finding the best options. Reviewers are particularly impressed with the quick response times and the smooth, efficient user experience, which made navigating the process much easier. Many felt well-supported and informed at every step, appreciating the personalized approach and the ease of communication.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, helpfulness,... See more

Service

Consumers find service to be positive, highlighting the professionalism and efficiency of the mortgage... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and... See more

Response time

Customers had positive experiences with response times. Reviewers consistently highlight the quick and... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe their journey as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absoloutely cannot recommend Dan enough! With myself and my wife both being self-employed, I was worried about what we would realistically be able to achieve and went to Dan for some expert ad... See more

Rated 5 out of 5 stars

Dan Knott was absolutely brilliant from start to finish. He explained everything clearly, was always quick to respond, and made the whole mortgage process feel easy. Really friendly, professional, and... See more

Rated 5 out of 5 stars

As first-time buyers, it was an incredible smooth and supportive journey working with Daniel Knott. He guided us through the process and explained the jargon so it made complete sense to us. Dan was... See more

Rated 5 out of 5 stars

Danny helped us secure a mortgage on our dream home. He guided us through every step of the process and supported us through the transition of my partner becoming self-employed, making it possible f... See more


Company details

  1. #55 of 84 best companies in Mortgage broker
  2. #39 of 98 best companies in Finance broker
  3. #60 of 170 best companies in Insurance broker

Written by the company

Experience Mortgage Services Tailored for You with Active Mortgages Active Mortgages is your trusted partner in the UK for specialist mortgage advice. With over two decades of expertise, we're committed to helping you navigate the complex world of mortgages, whether buying your first home, refinancing, or investing in property. We specialise in assisting self-employed individuals and business owners, understanding the unique challenges you face in securing finance. Our bespoke ACTIVE framework is designed to streamline the process, ensuring you receive a personalised service that targets your specific needs. Our promise? To simplify your mortgage journey, eliminate the stress, and save precious time. From strategy calls that lay the foundation for success to handling all the nuances of your mortgage application, we're here to ensure you get the best deal possible. At Active Mortgages, we don’t just prepare you for today; we prepare you for a prosperous future. Join us in laying the groundwork for your property aspirations—because, with Active Mortgages, you're not just another client; you're our priority. Start your journey with us today and discover the Active Mortgages difference.


Contact info

4.9

Excellent

TrustScore 5 out of 5

313 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Daniel Knott has been continuously…

Daniel Knott has been continuously fantastic, delivering results time and again, as a returning customer.

So appreciative of his fantastic support, speed of work, transparency and professionalism.

Would 100% recommend and will be a returning customer! A great asset on the team for any project.

Thank you Dan!

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Dan at Active Mortgages made our…

Dan at Active Mortgages made our application process so easy. He was always available to explain things to us, handled paperwork and requests promptly, and generally made the whole thing run so smoothly. He was invaluable, and we could't imagine doing it without him! We would highly recommend Dan and Active Mortgages for anyone who wants an easy and efficient mortgage application process.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Dan Knott was great from start to…

Dan Knott was great from start to finish! This is the 2nd tome he's helped us with our remortgage application and he was fab the first time also! Explained everything and made it nice and clear, responded quickly to messages and was very helpful!

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Jamie is the Best

Jamie was very good, and efficient. He got all the facts and manged to sort everything out with great communication. He managed to get all my stuff sorted where alot of others couldn't. Well done Jamie I will be recommending you to all I know and more. Thank you.

7 April 2026
Rated 5 out of 5 stars

Recommend to me…

Recommend to me, Dan was very supportive, helpful and understanding. I’d definitely recommend to anyone looking for a mortgage.

9 April 2026
Rated 5 out of 5 stars

Fantastic service from start to finish

We had an excellent experience working with Dan from start to finish. From our very first conversation, he was professional, approachable, and incredibly knowledgeable about the entire mortgage process. Dan took his time to clearly explain all of our options, making what could have been a stressful and confusing experience feel straightforward and manageable.

What really stood out was their responsiveness and attention to detail. No question was too small, and he was always quick to provide clear, honest answers. Dan worked diligently to secure a mortgage deal that was well-suited to our financial situation, and I genuinely felt he had our best interests at heart throughout.

I would highly recommend Dan’s services to anyone looking for a reliable, trustworthy, and efficient mortgage advisor. Thank you again for making the process so smooth and stress-free!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

As first time buyers we had no idea about buying a house, the process, what was involved etc. However, Dan helped us secure our mortgage, explained the process and answered every question that we asked him without complaint. He has helped us through each step and we would highly recommend him as he is very professional and very down to earth. We wouldn't hesitate to use Dan again in future

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Start to Finish

I had a great experience with Active Mortgages from start to finish. The whole process was handled professionally, efficiently, and with clear communication throughout, which made what can often be a stressful time feel straightforward and manageable.

A special mention has to go to Jamie and Zoe, who were both exceptional at their jobs. They were incredibly knowledgeable, always available to answer questions, and explained everything in a way that was easy to understand. Nothing ever felt like too much trouble for them, and they made sure I was kept updated every step of the way.

What really stood out was how easy they were to work with – friendly, approachable, and genuinely supportive throughout the process. I always felt confident that I was in safe hands.

I would highly recommend Active Mortgages to anyone looking for a reliable and professional mortgage advisor. Thanks again to Jamie and Zoe for making the whole experience smooth and stress-free!

13 March 2026
Rated 5 out of 5 stars

Mortgage reassurance and guidance of the highest order

Went through Active Mortgages back in 2020 to secure a mortgage as a business owner as the banks wouldn't even look at me with their draconian methods. Active Mortgages were able to guide me through the full process of what they as my broker could do for me. They found a cracking deal for me, I paid their fee and the mortgage was sorted quickly. In 2026 as I write this, I spoke with the same rep there, he's still just as friendly and helpful as he was, this time I secured a new mortgage within a day. They are a truly exceptional service for those that aren't able to access a mortgage via conventional methods. 5/5

11 February 2026
Rated 5 out of 5 stars

Fantastic Service 5 Star!!!

Where do I start? Everyone at Active Mortgages are absolutely fantastic andmade the whole house buying process so much smoother. Friendly and helpful over the phone with the whole process, Jamie was brilliant in taking away all the stress and work that’s needed in the application process and all the initial paperwork. Everyone’s knowledge is perfect for any information you need throughout the process. They constantly updated us regularly in the mortgage application always making sure they were able to get the best possible interest rate and loan amount for us even at the very end before completion when rates dropped. My partner and I are so so grateful to everyone at active mortgages for helping us get our first mortgage and as a result buy our first home. Thank you all so much for you work and efforts, will definitely recommend and use again once our mortgage is up for renewal.

4 February 2026
Rated 5 out of 5 stars

We had an ordeal to buy or house in…

We had an ordeal to buy or house in what should have been straightforward. Dan was there for us every step of the way always offering the support and guidance we needed to ensure we eventually got our keys.

Could not have asked more of him.

26 January 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look