Active Care Store Reviews 238

Although the order (138483) was delivered quickly there was no seal on the skincare product. Having paid full price its prior usage is questionable.

Both the Active Care website form and email address shown on Trustpilot bounce back, which makes for poor customer service. How does one address possible used goods?

Item arrived really quickly and well packaged. It was out of stock in some others places so I was really impressed it arrived within 72hours of placing order. Would use this company again.

Good product
Fast delivery

All good thankkyou

My product arrived but I spent £50 because a gift bag of goodies was promised with purchases over £50. No gift bag. I contacted customer service and they initially said they don’t know what I was talking about and then they said whoops we forgot.

I returned an item which was not needed due to the patient passing away. The item was unopened and active care store provided a returns label on request.
I sent a number of messages asking about my refund but no replies to any of them! Please DO NOT USE THIS COMPANY spend your money elsewhere, if you're wise!

Quick service,good price.

I will give a minus if I could. I received a very oxidised and expense vitamin c. It even stained my pores. After a couple of uses i asked for a refund as i realised it was harmful. I have sent the product back and 3 weeks later , after many emails chasing my refund I only had one response asking for cellophane. I sent it in the box, obviously I did not know it was going to be so terrible. So now I have no product, no answer, no refund, no exchange. I am considering reporting this company, do not buy.

I bought a perfume for the first time and was surprised by the price and quality. I would definitely buy it again.

Order arrived promptly when promised and in good condition with no fuss, just as I’d hope.

STAMMERS

DO NOT ORDER OF THIS SITE

I ORDERED 2 BOTTLES OF SHAMPOO AND A HAIR MASK

I DIDN'T RECIEVE THE SHAMPOO,

NO REFUND NOTHING

CUSTOMER SERVICE IS TERRIBLE

THEY ARE THIEF'S

SCAMMERS !!! Avoid this site don’t answer emails send a refund or replacement as there saying delivered to a wrong address will not have to try to claim this back through my bank , DO NOT USE THIS SITE AND READ ALL THE REVIEWS THERE SHOCKING !!! REPLYING SAYING CONTACT YOU WHAT A JOKE YOU OFFERED NO REFUND OR REPLACEMENT SHOCKING COMPANY 😡😡😡😡

Never received item ..emailed many times no response ..the online chat is pointless and the Facebook page is same ..they all point u back to email company...even though they don't respond to your emails

I should have read these reviews before ordering. Have waited 3 weeks, still not delivered. On line chat useless. No response to emails. One star is too much!!!
Since writing this I had a full refund. However it doesn't change my star rating - I am now asked to update my review over 4 months later !!! Communication was abyssmal.

Not used this company before but will use again. Very competitive price and arrived really quick.
Thank you!

Very quick & easy to order. Delivery arrived on time.

Ordered on line at a very good price and delivered very quickly

Purchased the versace crystail noir perfume. Saw the reviews on trust pilot and wasn't sure if I'll regret this purchase. Item arrived within a few days and in perfect condition. Thanks!

Superb service and excellent all around, i definitely recommend.