Luxeperfumes Reviews 328

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the excellent prices and value for money, often noting that products are significantly cheaper than elsewhere. Many people appreciate the quick delivery and good communication, with orders arriving promptly and updates provided throughout the process. The authenticity and quality of the perfumes are frequently highlighted, with many consumers receiving genuine, sealed products. However, some customers experienced issues with delivery services, particularly concerning lost parcels or incorrect deliveries, often attributed to the courier. A few other people also felt that product packaging could be improved, mentioning instances of damaged outer boxes or insufficient internal protection for items. There were also occasional reports of products arriving damaged or not as described, such as a spray bottle arriving without a spray mechanism.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. Many customers praise the great prices, authenticity,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the quick delivery, with... See more

Price

Consumers find prices to be excellent and competitive, often describing them as fantastic and very good. Many... See more

Order

Customers had ambiguous experiences with order. While some reviewers praised the easy ordering process, quick... See more

Quality

People report ambiguous experiences with quality. Many customers praise the excellent prices and good quality... See more

Based on these reviews

Rated 4 out of 5 stars

I'm a regular customer of luxe perfumes and my experience has always been good. The perfumes are authentic and arrive very promptly. The gripe I have is that the offers are only valid for a short peri... See more

Rated 4 out of 5 stars

Great products at a really great price, delivery was also really good. Only thing I would say is that when my parcel arrived the box was just placed in the flimsy cardboard box with nothing inside to... See more

Rated 3 out of 5 stars

I've got my order/parcel in the end. The way luxeperfumes.co.uk communicate with you definitely could be improved as they sound like a proper Scammers in emails and do not answer your questions or... See more

Rated 5 out of 5 stars

Thank you luxeperfumes.co.uk! You are the best ,no 1 in Uk -best prices and quality ! I ve never been disappointed by their service anyhow …fast delivery ,good communication,thanks for your great busi... See more

Rated 1 out of 5 stars

Ordered Joop deodorant stick, two weeks had gone by and nothing arrived. Went on the Evri site, a photo showed a package being left on a front doorstep, dated the previous Saturday, also it was... See more

Rated 5 out of 5 stars

Order received within 3 days and perfumes smell great. Prices are reasonable compared to other stores or websites. I was very hesitant when I read the reviews but I gave it a chance, and I’m glad I di... See more

Rated 5 out of 5 stars

I have edited this reviews star rating, to take into account the prompt C S I've received, AND the fact a REFUND hit my account, today, courtesy of Rikesh. Many thanks Rikesh. Now all you have to... See more

Rated 5 out of 5 stars

excellent service, best price with discount code, I was a bit worried once I red the reviews, but rest assured, all good,delivered on time, item was genuine product, sealed and packed very well. I... See more

Rated 1 out of 5 stars

Just received perfume which I have purchased as a gift, I haven't opened the cellophane but I can hear and smell it is damaged. The outer packaging has no damage so obviously faulty goods sent. I woul... See more

Rated 1 out of 5 stars

Slowest service I have ever received!! I order fragrances frequently from other outlets and sellers and never experienced anything like this!! The order never arrived after nearly 3 weeks!! Will never... See more

Rated 1 out of 5 stars

Useless! I have had the same issue with luxe and evri. Order hadn't arrived in 10 days, shop claims "item being prepared" and evri claim "item delivered" but when I try to further track my package it... See more

Rated 5 out of 5 stars

I have been their regular customer and I have purchased a lot of fragrances from them. I have not found any issues regarding quality of fragrances and delivery timeline. However, I experienced someth... See more

Rated 5 out of 5 stars

I was looking for fragrances that I’d checked out at a recent visit to UAE but ran out of time and regretted not getting to go back to the shop to buy them. Was pleased when I saw the same Lattafa ra... See more

Rated 5 out of 5 stars

I came across the site whilst searching for middle eastern fragrances. What caught me was the ease of use of the website, the selection on offer and the prices (they also had a 15% offe... See more

Rated 5 out of 5 stars

I have ordered from luxeperfumes.co.uk 3 times now. Never had a problem. Super fast despatch and delivery for the cheapest delivery option they have which is great. I love Arabian perfumes at the mome... See more

Rated 5 out of 5 stars

I was a little sceptical after purchasing, but the fragrances both arrived within 5-days via Evri. Both arrived in good condition, very much legit bottles. No issues whatsoever. I will definitely be l... See more

Rated 5 out of 5 stars

Found this website through a forum and I've used them a few times now to order fragrances. I've never had any issues and they keep me up to date about my order status via email. My orders have always... See more

Rated 5 out of 5 stars

I was a little bit suspicious of the site because the website isn’t the most sophisticated and the prices felt too good to be true, in some cases. However, I’ve placed 3 orders and all 3 have... See more

Rated 5 out of 5 stars

Prices seemed to be too good to be true but product seems OK although without full packaging. Perhaps they buy ones with damaged packaging cheaply from the manufacturers.

Rated 5 out of 5 stars

I wanted to do a good review as there are some mixed ones. I ordered from this Company having been let down (scammed) by a previous Company. I was a bit dubious for placing another order with an unk... See more

Rated 5 out of 5 stars

Was a little sceptical ordering after reading reviews, but more than happy with the outcome. Order came within 5 days and both perfumes were as advertised. Cheaper than other sites and I wouldn’t hesi... See more

Rated 5 out of 5 stars

Great perfumes at fantastic prices. I have purchased from this company several times and keep returning because of the efficient service and value for money. Keep up the good work.

Rated 5 out of 5 stars

Reading these reviews made me doubt i wouldn't receive my parcel but what more can I say Excellent service from start to finish would highly recommend and would definitely buy again Thankyou 🌸

Rated 5 out of 5 stars

Absolutely amazing fragrances and a decent price as well will defanately be ordering again ,had so many comments off people ,thanks again

Rated 5 out of 5 stars

luxeperfumes particularly have good deals especially on britney fragrances. plus they always ship the next working day. great service

Rated 5 out of 5 stars

I placed an order and everything came to me, all 5 perfumes, yes, there was a slight delay, but I'm glad that all the perfumes were delivered

Rated 5 out of 5 stars

Bought some fragrances in the black friday sale. Excellent price, delivered within a week. Many Thanks

Rated 5 out of 5 stars

Great value for money, great choices to choose from, quick delivery, kept me updated each step of my order.

Rated 5 out of 5 stars

Ordered product at a discount. Quick delivery and very pleased with it. I have ordered through this site before and will continue to do so.

Rated 5 out of 5 stars

Excellent products and price . Although the delivery company managed to split open the box the products were undamaged. Highly recommended

Rated 5 out of 5 stars

Amazing value , quick delivery. Great genuine fragrances, have bought time and time again. Very happy

Rated 1 out of 5 stars

The packaging was hanging together and it was possuble to access the contents without removing the tape and packaging. The box was out of shape and left the impression that the box had been rifled. I... See more

Rated 1 out of 5 stars

Don't trust this company. Owners name is rikesh Metha. Other name is under perfumestop.com, ITD Empire Healthcare or Burnt Oak pharmacy. Ordered a perfume. Confirmation was sent unde... See more

Rated 5 out of 5 stars

Excellent, all items received within time frame. All the items were carefully packed. Thank you.

Rated 5 out of 5 stars

Excellent Service - some insane discounts being added for Black Friday - too good to not buy.

Rated 1 out of 5 stars

Ordered 2 perfumes 2 and a half weeks ago and I have still not received them. They use evri as thier courier who are absolutely abysmal as it is and it seems they have lost my parcel. I have emailed l... See more

Rated 5 out of 5 stars

Great service quick delivery would recommend this site to anybody thanks for the service you support

Rated 1 out of 5 stars

My purchased item has been lost by couriers. And the biggest issue is EVRI! I understand that Luxeperfumes can't guarantee the service quality of couriers. But the company can choose differe... See more

Rated 3 out of 5 stars

The perfume is lovely and have bought 4 times. Delivery is quick but the packaging is dreadful. The box is bigger than the perfume box and there is no packing inside to stop the perfume moving about... See more

Rated 5 out of 5 stars

Very fast delivery, good communications, great value, all good here, thank you.

Rated 1 out of 5 stars

My order was not delivered and Evri eventually admitted that it was lost. In spite of several emails to Luxe Perfumes and twice providing the email from Evri stating the order was lost, Luxe Perfumes... See more

Rated 1 out of 5 stars

They take your money and do not provide you with the product, 10+ working days on and I still have not received the product. Rikesh was unable to explain why the product had not been sent to Evri and... See more

Rated 1 out of 5 stars

My parcel was delivered to the wrong address. Even though it was the the fault of the couriers (Evri) Luxeperfumes was not helpful and they basically called me a liar. I provided proof from Evri sta... See more

Rated 1 out of 5 stars

I ordered a perfume spray that did arrive a few days later..the box was sealed and when I opened it there was a small bottle with no spray and just a lid that was loose spilling the contents... See more

Rated 1 out of 5 stars

Ordered 2 items nearly 3 weeks ago as Christmas presents which were due to be delivered with Evri. When I tracked my delivery it showed a different property to mine on the photograph of the proof of d... See more


Company details

  1. #95 of 105 best companies in Perfume store

Contact info

3.7

Average

TrustScore 3.5 out of 5

328 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered a Tom Ford perfume

Ordered a Tom Ford perfume. Came in damaged postal package. Actual perfume box was undamaged. Was not satisfied. contacted customer service for return and still haven't heard anything. Luckily I used credit card so having to raise a dispute. Never again...

23 March 2026
Unprompted review
Rated 1 out of 5 stars

Completely rubbish company!!

Completely rubbish company! I never received the product i purchased from them. After 2 weeks of waiting for the item, they eventually contacted me to let me know my product was not going to be delivered and gave me a refund, yet they had 1 product left on their websites!
Don't buy from those charlatans!!!

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Parcel was lost was advised to wait…

Parcel was lost was advised to wait have waited 3 weeks! Evri advised parcel lost and this company continue to ask me to wait… for a parcel that is not going to be delivered. Poor customer service. Be advised not to order from this company.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

I wanted to do a good review as there are some mixed ones. I ordered from this Company having been let down (scammed) by a previous Company. I was a bit dubious for placing another order with an unknown Company. However the price was competitive, they had the items I required which were out of stock elsewhere so I decided to take a chance. The goods were despatched the next day and arrived well packaged the day after that! 3 days from placing the order to receiving the goods! Will definitely use them again.

22 February 2026
Unprompted review
Rated 5 out of 5 stars

excellent service

excellent service, best price with discount code, I was a bit worried once I red the reviews, but rest assured, all good,delivered on time, item was genuine product, sealed and packed very well.
I do recommend this company.
👍👍👍👍👍

8 February 2026
Unprompted review
Rated 4 out of 5 stars

Good but potential to be great

I'm a regular customer of luxe perfumes and my experience has always been good. The perfumes are authentic and arrive very promptly. The gripe I have is that the offers are only valid for a short period and many fragrances I wish to purchase go out of stock very quickly and end up with long lead times to return at the same price point!

8 February 2026
Unprompted review
Rated 5 out of 5 stars

No bad smells here.......

I came across the site whilst searching for middle eastern fragrances. What caught me was the ease of use of the website, the selection on offer and the prices (they also had a 15% offer going).

So I managed to order 3 perfumes at very good prices. However, I checked Trustpilot AFTER I placed my order and immediately got concerned after reading alot of the comments.

I emailed the company asking about legitimacy of their products and the packaging. I got an answer pretty much the following day from Rikesh assuring me products are legit.

I got my package within two days, everything was in tact, no broken bottles, all packaged fairly well (could use a little more bubble wrap or padding tbh). The perfumes were sealed and authentic.

In my experience:
- excellent products and prices
- super quick delivery
- quick communication

I would definitely order from them again

22 January 2026
Unprompted review
Rated 1 out of 5 stars

I would give a 0 if I was able to

I would give a 0 if I was able to. Received the parcel, but there was nothing inside. Sent constant emails and proof of empty box, but had no response.
I was still ordered to pay for the item through the payment platform

1 September 2025
Unprompted review
Rated 5 out of 5 stars

I had an issue with delivery

I have edited this reviews star rating, to take into account the prompt C S I've received, AND the fact a REFUND hit my account, today, courtesy of Rikesh. Many thanks Rikesh. Now all you have to do? is sort out your courier of choice, AKA EVRibody's nightmare.
----------------------------------------------------------

I had an issue with delivery, because Luxeperfumes use EVRi to (do whatever EVRi does, when it comes to) deliver, but in ALL fairness, a refund has (so I'm told, confirmed via email) been issued, so where as it may not be perfect, IF the refund hits my account within the next 10 days, MAX? I'd be happy to upgrade this review, because, again, in all fairness, Luxeperfumes have been A1 in the CS department...so far, so, watch this space.

1 January 2026
Unprompted review
Rated 1 out of 5 stars

My order was not delivered and Luxe Perfumes refuse to refund or replace item.

My order was not delivered and Evri eventually admitted that it was lost. In spite of several emails to Luxe Perfumes and twice providing the email from Evri stating the order was lost, Luxe Perfumes refuse to give me a refund or replace the item. They continue to send the same automated email stating that according to their records the item was delivered.

7 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look