I'm a regular customer of luxe perfumes and my experience has always been good. The perfumes are authentic and arrive very promptly. The gripe I have is that the offers are only valid for a short peri... See more
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Company details
- #95 of 105 best companies in Perfume store
Contact info
Burnt Oak Pharmacy, 71-73 Burnt Oak Broadway, HA8 5EP, Edgware, United Kingdom
- sales@luxeperfumes.co.uk
- luxeperfumes.co.uk
Hasn’t replied to negative reviews
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Ordered a Tom Ford perfume
Ordered a Tom Ford perfume. Came in damaged postal package. Actual perfume box was undamaged. Was not satisfied. contacted customer service for return and still haven't heard anything. Luckily I used credit card so having to raise a dispute. Never again...
Orders delivered on time with a great…
Orders delivered on time with a great range of products
GOOD PRICES AND VALUE
I regularly order from this company and the prices are excellent and the quality is good.
They always do a lot of reductions too.
great price for the item
great price for the item, arrived on time and packaged well.
Wrong description and beware …
Wrong description and nobody responds to email. Beware
Prompt and easy
Good quality product. Fast delivery
Ordered product at a discount. Quick delivery and very pleased with it. I have ordered through this site before and will continue to do so.
Completely rubbish company!!
Completely rubbish company! I never received the product i purchased from them. After 2 weeks of waiting for the item, they eventually contacted me to let me know my product was not going to be delivered and gave me a refund, yet they had 1 product left on their websites!
Don't buy from those charlatans!!!
Parcel was lost was advised to wait…
Parcel was lost was advised to wait have waited 3 weeks! Evri advised parcel lost and this company continue to ask me to wait… for a parcel that is not going to be delivered. Poor customer service. Be advised not to order from this company.
Very good service
I wanted to do a good review as there are some mixed ones. I ordered from this Company having been let down (scammed) by a previous Company. I was a bit dubious for placing another order with an unknown Company. However the price was competitive, they had the items I required which were out of stock elsewhere so I decided to take a chance. The goods were despatched the next day and arrived well packaged the day after that! 3 days from placing the order to receiving the goods! Will definitely use them again.
excellent service
excellent service, best price with discount code, I was a bit worried once I red the reviews, but rest assured, all good,delivered on time, item was genuine product, sealed and packed very well.
I do recommend this company.
👍👍👍👍👍
Great perfumes at fantastic prices
Great perfumes at fantastic prices. I have purchased from this company several times and keep returning because of the efficient service and value for money. Keep up the good work.
Good but potential to be great
I'm a regular customer of luxe perfumes and my experience has always been good. The perfumes are authentic and arrive very promptly. The gripe I have is that the offers are only valid for a short period and many fragrances I wish to purchase go out of stock very quickly and end up with long lead times to return at the same price point!
No bad smells here.......
I came across the site whilst searching for middle eastern fragrances. What caught me was the ease of use of the website, the selection on offer and the prices (they also had a 15% offer going).
So I managed to order 3 perfumes at very good prices. However, I checked Trustpilot AFTER I placed my order and immediately got concerned after reading alot of the comments.
I emailed the company asking about legitimacy of their products and the packaging. I got an answer pretty much the following day from Rikesh assuring me products are legit.
I got my package within two days, everything was in tact, no broken bottles, all packaged fairly well (could use a little more bubble wrap or padding tbh). The perfumes were sealed and authentic.
In my experience:
- excellent products and prices
- super quick delivery
- quick communication
I would definitely order from them again
I’m not convinced my Boss deodorants…
I’m not convinced my Boss deodorants are the real thing. They didn’t come in a box and the deodorant and fragrance have not been as long lasting as a genuine product.
I would give a 0 if I was able to
I would give a 0 if I was able to. Received the parcel, but there was nothing inside. Sent constant emails and proof of empty box, but had no response.
I was still ordered to pay for the item through the payment platform
I had an issue with delivery
I have edited this reviews star rating, to take into account the prompt C S I've received, AND the fact a REFUND hit my account, today, courtesy of Rikesh. Many thanks Rikesh. Now all you have to do? is sort out your courier of choice, AKA EVRibody's nightmare.
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I had an issue with delivery, because Luxeperfumes use EVRi to (do whatever EVRi does, when it comes to) deliver, but in ALL fairness, a refund has (so I'm told, confirmed via email) been issued, so where as it may not be perfect, IF the refund hits my account within the next 10 days, MAX? I'd be happy to upgrade this review, because, again, in all fairness, Luxeperfumes have been A1 in the CS department...so far, so, watch this space.
My order was not delivered and Luxe Perfumes refuse to refund or replace item.
My order was not delivered and Evri eventually admitted that it was lost. In spite of several emails to Luxe Perfumes and twice providing the email from Evri stating the order was lost, Luxe Perfumes refuse to give me a refund or replace the item. They continue to send the same automated email stating that according to their records the item was delivered.
Been my favourite for years good value…
Been my favourite for years good value , thank you
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