Acycles.fr Reviews 5,936

Purchased a pair of Fizik shoes at a heavily discounted price on 4th August from the site. Showed as being in stock in my size, and so I was under the impression they would be shipped in the coming days.

4 days later, after no update I chased the order, only to be told that there had been a stock error and the shoes were not available, and offered a refund. The full price shoes were still showing as being in stock on the website in all sizes, but I was told that this was also due to a stock error.

Due to the price paid not being matched anywhere else online, I advised I was prepared to wait until the next stock delivery date, which I was told was 27th August. Prior to 27th, I contacted customer service to confirm that this was still planned, and I was told there should be no delay. Alas, the 27th arrived, and I had to chase to find out what was happening, only to be told they didn't arrive, and offered a refund again.

After 2 days of debate with the retailer, pointing out that the shoes still showed as being available on their website, and asking for a plan of action that would result in me receiving the shoes I had ordered nearly 1 month prior, I didn't get a response from customer service. I did however get a notification that my order had been shipped on 30th August, despite being told that there was no stock on 29th. Shoes arrived in perfect condition, and the price wasn't matched anywhere else, but the overall experience was a negative one.

At every stage of my order, I was the one who had to initiate communication to chase the seller, and was greeted with very limited information, and offers of a refund each time, rather than any apparent effort to fulfill my order.

From the theme of other trust pilot reviews, it appears that the company do not stock higher value items, and order these from suppliers. With this in mind, you need to weigh up how quickly you want your product(s), how much time you are willing to dedicate to chasing your order and how stubborn you are prepared to be with the retailer. I only received my order because I dug my heels in and argued my case with customer services. This isn't what I expect when I spend a significant sum on a product, and I would never seek to use Acycles again, in spite of their attractive pricing.

I returned a pair of shorts to Acycles as per their website instructions and requested a refund as they were too big. The Colissimo website shoes that Acycles received the returned shorts one month ago. I have not received a refund nor any contact from Acycles or response to my emails. I would like my money back! Terrible customer service. Do not buy from this website.

Packaging parfait et délai d'expedition extremement court. Merci

Purchased (10th August 2018 ) a new piece of equipment from Acycles, payment processing went through as per normal and even used a coupon code successfully.
Then sat back and waited as you do for the order to arrive, 1 week into the shipping time, i decided to track my order.
Much to my disappointment, my order has been cancelled due to stock not being available. I can live with that IF
A) I wasn't allowed to purchase the product, as it would state there is no products left
B) Notified by email that the product i have purchased is not in stock
C) Called up by an agent to explain my options

I then followed up with a support ticket. to be told a few hours later, basically saying that the system has auto cancelled my order.
I am still awaiting a refund, a conversation with their agent stated On Monday that I will receive the refund Friday at latest. Why 5 working days? ps: I am still waiting for the funds to arrive in my account
What amazes me even more is the lack of trying to retain me as a customer. AMAZON & Wiggle here i come.. Take my money please

La photo ne correspondait pas exactement au produit

top top top top

The product and shipping was perfect but a little piece of less than 15cm came out in a box of almost 30x20x10cm... You could spend less money (and the environment) sending the products in more adequated boxes...just a reminder...

Produit conforme à la description mais pas encore testé

Everything OK, Quick sending! I am verry happy! Thx

Super 😉
Pneu michelin de qualité

Impeccable, rien à redire !